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Mercure Krakow Stare Miasto (Old Town)

4.0 star property

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Exterior
Minibar, in-room safe, desk, blackout drapes
Classic Twin Room, 2 Twin Beds | Courtyard view
Classic Room, 1 Double Bed | Bathroom | Eco-friendly toiletries, hair dryer, towels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪11 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(24 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(63 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(11 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Minibar, in-room safe, desk, blackout drapes

Executive Suite, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Kraków

Located in Kraków City Centre, Mercure Krakow Stare Miasto (Old Town) is within a 5-minute walk of Kraków Barbican and within 15 minutes of other popular attractions like Main Market Square. This 4-star hotel welcomes guests with 198 rooms and conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Galeria Krakówska - 1 min walk - 0.1 miles
  • Kraków Barbican - 3 min walk - 0.2 miles
  • Main Market Square - 11 min walk - 0.6 miles
  • St. Mary's Basilica - 11 min walk - 0.6 miles

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪Green Caffè Nero - ‬2 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

At Mercure Krakow Stare Miasto (Old Town), guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is PLN 120 per day, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect free WiFi and 42-inch LCD TVs. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 90 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel

Mercure Krakow Stare Miasto Old Town

Mercure Krakow Stare Miasto

Mercure Krakow Stare Miasto (opening September 2016)

Mercure Krakow Stare Miasto (Old Town) Hotel

Mercure Krakow Stare Miasto (Old Town) Kraków

Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Are free cancellation options available at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on Jun 21, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Krakow Stare Miasto (Old Town)?

This hotel is situated in Kraków City Centre, just steps from Royal Road and Galeria Krakówska, and within a short walk of Florianska Street. You'll also find Main Market Square and Wawel Castle within a short drive.

Is parking available on site at Mercure Krakow Stare Miasto (Old Town)?

Yes, parking is offered for PLN 120 per day. An electric car charging station and bicycle parking are also available.

Does Mercure Krakow Stare Miasto (Old Town) include a casino at the property?

No, Mercure Krakow Stare Miasto (Old Town) doesn't have a casino.

Will I find an indoor pool at Mercure Krakow Stare Miasto (Old Town)?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mercure Krakow Stare Miasto (Old Town)?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and winery release events.

Does Mercure Krakow Stare Miasto (Old Town) have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Krakow Stare Miasto (Old Town) feature a restaurant that includes a breakfast menu?

Yes, Mercure Krakow Stare Miasto (Old Town) serves buffet breakfast each morning for a surcharge from its restaurant.

Will Mercure Krakow Stare Miasto (Old Town) allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Krakow Stare Miasto (Old Town) for a fee of PLN 90 per pet, per day. The property also provides food and water bowls.

Does Mercure Krakow Stare Miasto (Old Town) have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Mercure Krakow Stare Miasto (Old Town)?

The closest major airport to Mercure Krakow Stare Miasto (Old Town) is John Paul II - Balice Airport (KRK), which is 11.7 mi away (35 minutes by car).

Are there rooms with balconies that I can book at Mercure Krakow Stare Miasto (Old Town)?

No, there aren't any guestrooms with balconies at Mercure Krakow Stare Miasto (Old Town).

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1002 reviews
Rating 8 - Good. 151 out of 1002 reviews
Rating 6 - Okay. 21 out of 1002 reviews
Rating 4 - Poor. 6 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

paul

Stayed 4 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!
Stayed 3 nights in Feb 2026

10/10 Excellent

Bozena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
centrally located, vey qood quality, excellent service
Stayed 1 night in Feb 2026

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
Room Clean , Staff very nice , breakfast fine Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
staff nice , room clean highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

william

Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities
The whole experience was fantastic. Great welcoming from staff. the hotel is lovely, rooms awesome and fantastic breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Przemyslaw

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.
Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Room was very clean and them staff were very helpful and polite
Stayed 5 nights in Jan 2026

8/10 Good

Adam

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen John

Liked: Cleanliness, amenities, property conditions & facilities
Really nice rooms and helpful staff. Location is great as it's a short walk to old town and it's also opposite the railway station and shopping centre
Stayed 4 nights in Dec 2025

8/10 Good

Hugues

Spotless room, very clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

GEORGE

Liked: Cleanliness, property conditions & facilities
Clean hotel and room staff polite and friendly esp. girl on front desk. Gym could be improved upon. Good breakfast.
Stayed 9 nights in Dec 2025

10/10 Excellent

V Swarna, Singapore

Stayed 5 nights in Dec 2025

10/10 Excellent

Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bed was so comfy. Staff so friendly and helpful. We arrived 28th Nov and the foyer looked gorgeous with Christmas tree and decorations. Would definitely stay again
Stayed 3 nights in Nov 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Julia

Stayed 3 nights in Nov 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities
Tiny room and big breakfast in excellent central location across from a giant modern mall and the train station. The price was right, and I would happily stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very convenient, right near train station which was great as we had a very late flight coming in
Stayed 1 night in Oct 2025

10/10 Excellent

Oleh

Business traveler
Liked: Cleanliness, staff & service, amenities
Location! New hotel ! Perfect for stay!
Stayed 1 night in Nov 2025

8/10 Good

Tali

Stayed 5 nights in Nov 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heena

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Amenities
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Stayed 3 nights in Oct 2025

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