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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property

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Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Breakfast and dinner served
Property amenity
Exterior
Exterior
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪18 min walk‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Communication) | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub) | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Knoxville

Located in Inskip, Holiday Inn Knoxville N - Merchant Drive by IHG is 1 mi (1.7 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 122-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 18 min walk - 1.0 mile
  • Knoxville Convention Center - 5 min drive - 5.9 miles
  • University of Tennessee - 6 min drive - 6.1 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 7 min drive - 6.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Starbucks - ‬11 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

At Holiday Inn Knoxville N - Merchant Drive by IHG, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Apr 19 - Apr 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55.00 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to September 10.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

Are free cancellation options available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on Apr 5, 2026 start from $114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Knoxville N - Merchant Drive by IHG?

This hotel is situated in Inskip, close to Neyland Stadium and Thompson–Boling Arena. You'll also find Knoxville Museum of Art and Knoxville Children's Theatre within a short drive.

Is there parking available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG include a casino at the property?

No, Holiday Inn Knoxville N - Merchant Drive by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until September 10.

What do couples enjoy most about Holiday Inn Knoxville N - Merchant Drive by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Knoxville N - Merchant Drive by IHG serves a full breakfast for a surcharge each morning at Bull and Barrel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Knoxville N - Merchant Drive by IHG for a fee of USD 55.00 per accommodation, per stay.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Holiday Inn Knoxville N - Merchant Drive by IHG?

The closest major airport to Holiday Inn Knoxville N - Merchant Drive by IHG is McGhee Tyson Airport (TYS), which is 17.2 mi away (24 minutes by car).

Are there rooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Holiday Inn Knoxville N - Merchant Drive by IHG.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 65 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer, Baker

Stayed 1 night in Dec 2025

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities
Y e s
Stayed 1 night in Dec 2025

4/10 Poor

David, Venice

Stayed 1 night in Dec 2025

8/10 Good

Heather KW, Avon Lake

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, friendly staff, clean room. Would stay here again.
Stayed 1 night in Nov 2025

2/10 Terrible

Jeff

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a KING room and was given a Double room with smaller beds. We were told we could take the Double room or leave. NOT WHAT WE PAID FOR !!!!!!!!!!!! We paid extra for a King Room per their ad price. However, The staff did NOT even care they sold something they did NOT even have..... Terrible Customer Service !!
Stayed 1 night in Nov 2025

10/10 Excellent

Summer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful! From housekeeping to front desk. And it was very clean!! I’d come back
Stayed 2 nights in Nov 2025

10/10 Excellent

Devan

Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

Lacey

Stayed 3 nights in Aug 2025

10/10 Excellent

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms are very Confi and clean
Stayed 1 night in Sep 2025

10/10 Excellent

Carla J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Breakfast was delicious with a variety of healthy options. Clean and quiet atmosphere with needs met without hesitation.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
This holiday inn was far superior to the holiday inn Express's I'm use to. Fantastic room, quiet, clean and updated. The staff was very professional and friendly. The breakfast was a fantastic deal. On our way back from our vacation we will be staying here again
Stayed 1 night in Nov 2025

10/10 Excellent

Tommy

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, well light parking lot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, professional & efficient staff. Spotless everywhere. Aone of the best breakfasts we've ever had! Beds were eo comdortable. We alept like babies! We loved our stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely love this hotel and staff. I stay here a lot.
Stayed 2 nights in Jul 2025

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

qing, Johns Creek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is comfortable!
Stayed 1 night in Oct 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Staff was great and courteous. Room was clean and very acceptable. Only issue is one side of the hotel sits on top of Highway 75. Make sure you're on the other side.
Stayed 1 night in Oct 2025

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and staff was amazing. Would recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Krisin

Stayed 1 night in Oct 2025

10/10 Excellent

Jose l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Kenan

Business traveler
Liked: Staff & service
Disliked: Amenities
N/a
Stayed 2 nights in Oct 2025

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