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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
Hotel in Knoxville with a fitness center and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Property amenity
1 bedroom, premium bedding, desk, iron/ironing board
Exterior
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪17 min walk‬
  • University of Tennessee
    ‪7 min drive‬
  • Neyland Stadium
    ‪8 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, iron/ironing board

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Alfresco dining, open daily

Hilton Knoxville

Downtown Knoxville
  • Pool
  • Pet friendly
  • Free WiFi
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8.6 out of 10, Excellent, 1,510 reviews
$97 nightly
The price is $114
Aug 31 - Sep 1
Total includes taxes and fees
Hilton Knoxville

About the neighborhood

Knoxville

Located in Inskip, Holiday Inn Knoxville N - Merchant Drive by IHG is 1 mi (1.6 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 122-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 17 min walk - 0.9 miles
  • Knoxville Convention Center - 6 min drive - 5.7 miles
  • University of Tennessee - 7 min drive - 5.9 miles
  • Neyland Stadium - 8 min drive - 6.6 miles
  • Knoxville Zoo - 10 min drive - 7.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Hexagon Brewing Company - ‬5 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Pizza Inn - ‬19 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

Hotel in Knoxville with a fitness center and a seasonal outdoor pool
At Holiday Inn Knoxville N - Merchant Drive by IHG, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 4.99 per person
  • Pet fee: USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to September 10.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

Are free cancellation options available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of Aug 10, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on Sep 9, 2025 start from $114.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Knoxville N - Merchant Drive by IHG?

This hotel is situated in Inskip within a short 19-minute walk of Knoxville Expo Center. You'll also find Max Air Trampoline Park and Knoxville Museum of Art within a short drive.

Will I be able to park at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG include a casino at the property?

No, Holiday Inn Knoxville N - Merchant Drive by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until September 10.

Is Holiday Inn Knoxville N - Merchant Drive by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Knoxville N - Merchant Drive by IHG serves a full breakfast for a surcharge each morning at Bull and Barrel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Knoxville N - Merchant Drive by IHG for a fee of USD 35.00 per accommodation, per night.

Are there connecting rooms at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Holiday Inn Knoxville N - Merchant Drive by IHG?

The closest major airport to Holiday Inn Knoxville N - Merchant Drive by IHG is McGhee Tyson Airport (TYS), which is 17.2 mi away (24 minutes by car).

Are there rooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, at Holiday Inn Knoxville N - Merchant Drive by IHG, there aren't any guestrooms that list a balcony.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Holiday Inn Knoxville N - Merchant Drive by IHG.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1001 reviews
Rating 8 - Good. 239 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Cindy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lance

Stayed 1 night in May 2025

6/10 Okay

Cresta

Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, felt safe there, in walking distance of good restaurants and close proximity to the venue we were visiting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Evie

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for an events weekend. Why?
Stayed 3 nights in Apr 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephenie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Danielle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met request of quiet location!
Stayed 1 night in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So spotlessly clean and new, quiet, pet-friendly, very comfortable bed, spacious bathroom, great free parking, easy check-in experience with lovely front desk manager Sara, check-out time not till noon — all at excellent value
Stayed 1 night in Apr 2025

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless people across the street from the hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was an ADA with no shower door just a flimsy curtain so the water got all over the bathroom. I will ask for a NON ADA room in the future. Also I was put on the first floor so there was foot traffic in and out of the side door next to my room, which was sometimes noisy. Other than that it was fine.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Melvin Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Apr 2025

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