Kleefeld Vacation Packages

Staff were excellent to deal with. They helped me with everything that I needed. I didn't like having to swipe my card to go up to my floor on the elevator however. I am also handicapped and was in the farthest room from the elevator. This was more of an activation however, and not the hotels fault. I didn't tell them previously about my handicap. Pool was very cold, but kids didn't mind. Waterslide was amazing! Hot tub was hot and very relaxing. The room was very clean. More accessible plugs would be an asset. The bed I found on the hard side however. I woke up with an aching back because of this. Many assets, but a few aggrivators. Would probably not stay again due to the quality of sleep I got from the mattress. If that was fixed, then I would stay again.

Very clean but basic accommodations, staff friendly. Would return.

Room was cheaply appointed, but the bathroom was clean and updated. Public areas and hallways were dated, worn and dingy.

Clean environment, excellent service. Look forward to staying there again.

This hotel is not bad for a visit in the very cold weather - when stepping out for a meal is not a great option. The lounge and the Velvet Glove restaurants onsite are both quite nice, and the hotel is connected with underground hallways to some other resources too. The room however is a bit out dated - indeed carpet, furniture, and details like curtains and lampshades. Overall not bad, but with some updates to the guest rooms it would be even better.