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Marriott Jacksonville Downtown

4.0 star property

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Serves lunch and dinner
Creator video - submitted by Chris Grady
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, City View, Corner

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Room, 1 King Bed, City View, Corner

  • Sleeps 2

View all photos for Room, 1 King Bed, River View

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Room, 1 King Bed, River View

  • Sleeps 2

View all photos for Room, 2 Queen Beds

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Room, 2 Queen Beds

  • Sleeps 4

View all photos for Club Room, 1 King Bed

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Club Room, 1 King Bed

  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

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Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

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Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 362 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

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Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)
  • River view
  • 362 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

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Room, 1 King Bed

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

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Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

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Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

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Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • Sleeps 2

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Exterior

Hyatt Regency Jacksonville

Downtown Jacksonville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,543 reviews
$172 nightly
The price is $195
Apr 3 - Apr 4
Total with taxes and fees
Hyatt Regency Jacksonville

About the neighborhood

Jacksonville

Located in Downtown Jacksonville, Marriott Jacksonville Downtown is adjacent to Times-Union Center for the Performing Arts and within a 10-minute walk of other popular attractions like Museum of Contemporary Art Jacksonville. This 4-star hotel has 354 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk - 0.1 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Jacksonville Museum of Modern Art - 8 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles
  • VyStar Veterans Memorial Arena - 5 min drive - 1.3 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 26 min drive

Restaurants

  • ‪Pour Taproom - ‬7 min walk
  • ‪On The Fly - ‬3 min walk
  • ‪Confetti's - ‬4 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk
  • ‪Robert E. Jacoby Symphony Hall - ‬1 min walk

About this property

Marriott Jacksonville Downtown

Guests of Marriott Jacksonville Downtown have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 36 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and 42-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sitting areas, coffee makers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Hyatt Regency Jacksonville
Downtown Jacksonville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,543 reviews
$172 nightly
The price is $195
Apr 3 - Apr 4
Total with taxes and fees
Hyatt Regency Jacksonville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (12,972 square feet of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay
  • Dogs and cats only
  • Pet weight must not exceed 75 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

Are free cancellation options available at Marriott Jacksonville Downtown?

Marriott Jacksonville Downtown offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Marriott Jacksonville Downtown?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Marriott Jacksonville Downtown on Apr 3, 2026 start from $203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Marriott Jacksonville Downtown?

This hotel is situated in Downtown Jacksonville, just steps from Times-Union Center for the Performing Arts and Jacksonville Symphony Orchestra, and within a short walk of Jacksonville Museum of Modern Art. You'll also find Florida Theatre and River City Marina less than a mile away.

Is parking available on site at Marriott Jacksonville Downtown?

Yes, valet parking is offered for USD 36 per night with in/out privileges. Accessible parking, electric car charging, and RV/bus/truck parking are also available.

Does Marriott Jacksonville Downtown have a casino at the property?

No, Marriott Jacksonville Downtown doesn't have a casino.

Is there an indoor pool at Marriott Jacksonville Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Marriott Jacksonville Downtown?

This riverfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Marriott Jacksonville Downtown?

No, there isn't a spa tub at this hotel.

Does Marriott Jacksonville Downtown have a restaurant with a breakfast menu?

Yes, Marriott Jacksonville Downtown serves a full breakfast for a surcharge each morning at JBar.

Does Marriott Jacksonville Downtown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Marriott Jacksonville Downtown for a fee of USD 150.00 per accommodation, per stay.

Are there connecting rooms at Marriott Jacksonville Downtown?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Marriott Jacksonville Downtown?

The closest major airport to Marriott Jacksonville Downtown is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is 18.7 mi away (26 minutes by car). Another top airport is Jacksonville International Airport (JAX), which is located 14.9 mi away (21-minute drive).

Can I book a room with a balcony at Marriott Jacksonville Downtown?

No, at Marriott Jacksonville Downtown, there aren't any guestrooms that list a balcony.

Does Marriott Jacksonville Downtown have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Marriott Jacksonville Downtown.

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1001 reviews
Rating 8 - Good. 179 out of 1001 reviews
Rating 6 - Okay. 119 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 69 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Katie

Stayed 2 nights in Feb 2026

10/10 Excellent

Robert

Stayed 3 nights in Dec 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Ross

Stayed 1 night in Dec 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
Room was nice
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms friendly staff
Stayed 1 night in Dec 2025

4/10 Poor

Michael

The day i stayed i texted the hotel i didnt get a response until yesterday about a dirty towel being left in the bathroom the day i çheck in
Stayed 1 night in Dec 2025

10/10 Excellent

Priscila

Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 1 night in Dec 2025

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Out of water for 2 days in shop. Limited foid menu, limited options for food and beverage. Food average
Stayed 5 nights in Dec 2025

10/10 Excellent

Mrs. Isabel Patricia

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Stayed 1 night in Dec 2025

10/10 Excellent

Krystle

Liked: Cleanliness, amenities, property conditions & facilities
Good option for the Jacksonville area. Had a great check-in and warm welcome with Sunshine at the front desk. She was so charming and answered all of my questions - very refreshing after a long trip. Great location, modern rooms. Just two notes - must point out the plumbing was so loud - when you flush the toilets or sink it was almost whistling for a few minutes even after the flush. Also I ordered a steak room service, and it came up almost cold in a to-go box. Both are things I think the hotel could fix easily.
Stayed 1 night in Dec 2025

10/10 Excellent

Elliott

Stayed 1 night in Dec 2025

8/10 Good

Justin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really nice and had a great time. Hotel staff and the JBar staff were amazing and very friendly. Towels could use an update some stains and a goat head on one. Bathroom needs a vent fan.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding
Stayed 2 nights in Dec 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities
It was a great hotel the staff was amazing
Stayed 2 nights in Dec 2025

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities
Everything was very good. Clean room, amenities were fine,restaurant was fine. The staff was welcoming and helpful. Tayla, our server in the restaurant was excellent. The only drawback was the bed in our room. It was very uncomfortable, making sleep next to impossible.
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Quick, easy and friendly
Stayed 1 night in Dec 2025

8/10 Good

DONALD

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was very good, room good, housekeeping good. Room service was quick but missing the soda my wife ordered - had to go to the lobby store to get a replacement (which they comped). On departure was asked if I wanted the final statement emailed, which I agreed to. It's now 5 days later and still no statement, nor is the billing complete yet.
Stayed 1 night in Dec 2025

6/10 Okay

Brandi

Liked: Cleanliness
Disliked: Property conditions & facilities
Major, construction happening. Very loud!
Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Convenient to venue. Nice restaurant inside hotel. Beautiful view of the river. Would definitely stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Bertelmy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe and very nice I can’t wait to come back
Stayed 1 night in Dec 2025

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Valet service was exceptional!! ALL staff was very welcoming and helpful. Room was spotless. Very convenient location for visiting the Florida Theater.
Stayed 1 night in Dec 2025

10/10 Excellent

Rashard

Liked: Cleanliness
Good service
Stayed 1 night in Nov 2025

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