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Bahía Tolok

Property class: 3.5

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Photo gallery for Bahía Tolok

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio
Presidential Cabin | Premium bedding, down comforters, in-room safe, blackout drapes
Terrace/patio
Presidential Cabin | Premium bedding, down comforters, in-room safe, blackout drapes
Comfort Penthouse | Premium bedding, down comforters, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av Rueda Medina Prolongación aeropuerto, Sm 88, Mz 2, Lote 7, Isla Mujeres, QROO, 77400
  • Place, Isla Mujeres Ferry Terminal
    ‪16 min walk‬
  • Place, Miguel Hidalgo
    ‪17 min walk‬
  • Place, North Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪77 min drive‬

Room options

View all photos for Comfort Apartment, Multiple Beds, Balcony, Sea View

Comfort Apartment, Multiple Beds, Balcony, Sea View | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Apartment, Multiple Beds, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 600 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Comfort Studio, Accessible, Kitchen

Comfort Studio, Accessible, Kitchen | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Studio, Accessible, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View | Premium bedding, down comforters, in-room safe, blackout drapes

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Terrace, City View

Family Room, Terrace, City View | Premium bedding, down comforters, in-room safe, blackout drapes

Family Room, Terrace, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

  • Sea view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Basic Room, 1 King Bed, Refrigerator

Basic Room, 1 King Bed, Refrigerator | Premium bedding, down comforters, in-room safe, blackout drapes

Basic Room, 1 King Bed, Refrigerator

8.4 out of 10
Very good
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Penthouse

Comfort Penthouse | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Penthouse

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Cabin

Presidential Cabin | Premium bedding, down comforters, in-room safe, blackout drapes

Presidential Cabin

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Studio Suite

Premier Studio Suite | Premium bedding, down comforters, in-room safe, blackout drapes

Premier Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

About the neighborhood

Isla Mujeres

Bahía Tolok places you within a mile (2 km) of popular attractions like Isla Mujeres Ferry Terminal and North Beach. This 3.5-star hotel has 11 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Isla Mujeres Ferry Terminal - 16 min walk - 0.9 miles
  • Miguel Hidalgo - 17 min walk - 1.0 mile
  • North Beach - 2 min drive - 1.4 miles
  • Isla Mujeres Cemetery - 2 min drive - 1.4 miles
  • beach - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 112 min drive

Restaurants

  • ‪MARINA BARTOLOMÉ - ‬14 min walk
  • ‪Isla Brewing Company Beer Garden - ‬20 min walk
  • ‪Dolphin Discovery - ‬15 min walk
  • ‪Buffet Restaurant - ‬7 min drive
  • ‪Tiny Gecko - ‬16 min walk

About this property

Bahía Tolok

Guests of Bahía Tolok enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 2300 per person. Front-desk staff can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
50-inch flat-screen TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Balconies, refrigerators, and coffee makers are also standard.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:30 AM to 11:30 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Dining table
  • High chair
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 646 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • First-run movies
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1000.0 per night
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Airport shuttle fee: MXN 2300 per person
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: PayPal.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Bahía Tolok Isla Mujeres
Aparthotel Bahía Tolok Isla Mujeres
Bahía Tolok Aparthotel Isla Mujeres
Isla Mujeres Bahía Tolok Aparthotel
Bahía Tolok Aparthotel
Aparthotel Bahía Tolok
Bahía Tolok Hotel
Bahía Tolok Isla Mujeres
Bahía Tolok Hotel Isla Mujeres

Frequently asked questions

Are free cancellation options available at Bahía Tolok?

Bahía Tolok offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Bahía Tolok?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Bahía Tolok on Apr 10, 2026 start from $155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Bahía Tolok?

This hotel is located in Isla Mujeres, just steps from Garrafon Natural Reef Park. You'll also find Isla Mujeres Ferry Terminal and North Beach within a short drive.

Is there parking available at Bahía Tolok?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is a spa located at Bahía Tolok?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and mani/pedis.

Does Bahía Tolok feature a casino?

No, Bahía Tolok doesn't have a casino.

Will I find an indoor pool at Bahía Tolok?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Bahía Tolok?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an outdoor pool.

Are there hot tubs at Bahía Tolok?

No, this hotel doesn't have a spa tub.

Does Bahía Tolok feature a restaurant that includes a breakfast menu?

Yes, Bahía Tolok serves an English breakfast each morning for a surcharge from its restaurant.

Will Bahía Tolok allow pets to stay for free?

No, pets and service animals aren't allowed at Bahía Tolok.

Are there connecting rooms at Bahía Tolok?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Bahía Tolok?

The closest major airport to Bahía Tolok is Cancun Intl. Airport (CUN), which is 21.1 mi away (112 minutes by car).

Are there rooms with balconies at Bahía Tolok?

Yes, every guestroom at Bahía Tolok comes with a balcony and some offer sea and garden views.

Does Bahía Tolok have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Bahía Tolok.

Bahía Tolok Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 236 reviews
Rating 8 - Good. 45 out of 236 reviews
Rating 6 - Okay. 27 out of 236 reviews
Rating 4 - Poor. 5 out of 236 reviews
Rating 2 - Terrible. 11 out of 236 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Stayed 2 nights in Nov 2025

6/10 Okay

David, Miami

Traveled with family
Liked: Cleanliness
Too much contstuction going on and bad internet.
Stayed 2 nights in Dec 2025

6/10 Okay

David, Miami

Stayed 4 nights in Dec 2025

6/10 Okay

David, Miami

Traveled with family
Liked: Cleanliness
Need better WiFi in the location. Allow to charge at restaurant on the room. Take payment at time of reservation. Lower mirror on top of sink. Remove conch as faucet of bathroom. Great shower. Make beds harder. Too soft
Stayed 1 night in Dec 2025

4/10 Poor

Tara

Traveled with group
Disliked: Cleanliness, amenities
I did not really enjoy this stay. Check in was super stressful coming off traveling and 2 hours of sleep. First I had to pay upon arrival (wish they had allowed me to pay via Expedia ahead of time). My bank locked my card and they charge in CAD varied between the 2 terminals they had. My card was not working on one terminal and the charges were supposed to be $2214.00 CAD. When I used their other terminal minutes later the charges went up to $2370.00 CAD. The room was outdated and dirty. I found hair in my bed and under the bed was utterly disgusting. I was hoping to get a kettle in my room (it was an apartment style room) but they told me to use the coffee maker. There was no free breakfast. I asked the restaurant for hot water and they said I had to bring my own water to boil. All in just not worth the price whatsoever. I did go to a different hotel after this and it was a fraction of the price and significantly cleaner and better overall.
Stayed 7 nights in Oct 2025

8/10 Good

Meredith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Tranquil and really good food. Staff was courteous.
Stayed 7 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location good for us as a bit removed from town/port area so quieter and more scenic. Pool and outside areas pleasant and clean. Nice to have restaurant onsite with good service and music. Not all menu items available probably due to limited demand or availability. Biggest negative was lack of hot water for showers.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff and location. Restaurant on property ⭐️⭐️⭐️⭐️ ⭐️
Stayed 6 nights in Oct 2025

10/10 Excellent

Naomi

Liked: Cleanliness, amenities
Everything
Stayed 13 nights in Sep 2025

10/10 Excellent

Andres

Stayed 5 nights in Aug 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, Jesus was giving us the best service and advice for the entirety of our stay! It was five stars from beginning to end- recommendations, accommodations, cleanliness, kindness… this is the best hotel in the area we’ve stayed in and will return! Not to mention the beautiful decor and theme
Stayed 2 nights in Aug 2025

6/10 Okay

Daniel

Traveled with partner
The rooms and place were nice and clean… But the location to go to beach(playa north) a little bit to far …taxi $100 to $150 pesos to downtown o the beach each way … And you have to go its must the best restaurant are in downtown and Playa Norte it’s the best beach in the world
Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. A little far from main area but transportation was available.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maycie

Stayed 3 nights in Jul 2025

10/10 Excellent

Óscar salazar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as advertised, also staff is amazing. Thanks Ernesto!!
Stayed 2 nights in Jul 2025

8/10 Good

Hollie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pros: The room was very nice and tastefully designed! The salt water pool was very relaxing. We had an amazing fish dinner at the restaurant that is adjoining and the waiter was fantastic! The dock was beautiful and we were able to see lots of ocean life. Cons: One of the front desk workers was not the kindest - seemed put off when we asked for anything. The free breakfast is a choice of eggs with sausage, pancakes or a fruit plate - it was definitely not enough to fill a belly but was still nice. Would be nice to offer more breakfast options. The view is nice but note that the water has heavy vegetation and so the crystal clear waters that you see for Isla Mujeres will not translate the same in the bay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay immensely! The room was great and the bed was super comfy. Our free waterfront breakfast was delightful, though I would avoid the sausage, unless you like hot dogs. Ernesto at the front desk was very accommodating and very helpful with everything from supplying towels to providing useful suggestions.
Sunset from the hotel dock
Stayed 4 nights in Jun 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Frédéric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment un bel emplacement! Tranquille, bon petit resto sur place. Le personnel attentionné! Nous avons eu un enjeu au départ sur le fait que c’était un forfait déjeuner inclus, mais Hôtel.com et le Bahia Tolok ont réglé ça rapidement. Location sur place du kart de golf un atout!! Près de tout!! Nous avions la chambre penthouse et nous avions une section privée avec piscine sur le toit à nous seuls incluant un balcon immense!! On recommande très fortement! Et en plus, un membre du personnel nous a fait 2 lifts lorsque nous n’avions pas le kart de golf, incluant notre changement d’hôtel à Isla Mujeres! Fantastique!!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Cynthia S

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very friendly service. The onsite restaurant is great
Stayed 4 nights in Jun 2025

10/10 Excellent

Tomasz

Liked: Cleanliness
Everyone was really nice and helpful
Stayed 1 night in Jun 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay

Excellent facility, wonderful service, great location. Very clean and modern
Stayed 1 night in Apr 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love salt water pool
Stayed 7 nights in Mar 2025

10/10 Excellent

OSCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice and quiet away from the main crowed tourist action and loud music. They have a good restaurant on property and you can rent a Golf cart from their to tour the island. The furniture and beds were not great, but not too bad either.
Stayed 2 nights in Mar 2025

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