2/10 Terrible
sean h., Signal Hill
24 nov. 2025
No le gustó: Limpieza
I have rented about 20 VRBO homes and this will be my first poor rating.The overall main issue is that the host (listed as Alex) never responded to one of my 9 messages on VRBO or texts sent directly to him. To this date, I have not received a response.As we walked in through the garage, the first bedroom/suite was found with an unmade bed that was obviously slept in and bedding not replaced. We then discoverd that nothing in the cinema room worked and you could not watch TV, play a movie,etc.. reached out to help solve problem with no response. The first night the HVAC system broke and it was almost 90 degrees and humid; reached out several times to repair with no response. many people had to sleep downs stairs on the floor as 5 bedrooms are upstairs. there were leaks coming through ceiling and light fixtures (from HVAC system), there was black mold and leaks in the ceiling, many light switches didnt work, and the house in general in poor shape with little to no maintenance. The advertized sport court had only a few broken pieces of equipment and you couldn't play any of the games. We didn't even try the jacuzzi. There are several places in the house that the ceiling is lower than 6' tall that you hit your head on.Honestly, I would have accepted everything if the host would have just responded back to us and tried to repair and address the issues.
sean h.
Se hospedó 3 noches en noviembre de 2025