Candlewood Suites Houston Medical Center2.5 out of 5.0
Recent guest reviews
I stood in others Candlewood Hotels before and this one was so disappointing. The hotel seems old, the overall cleanliness is not good and the room never seemed to be cleaned, just the towels were switched during the weekly housekeeping. The sheets and comforter had stains on that, so disgusting. The staff was not nice at all. I asked for a late check out for 3 different attendants and they said I had to talk to the manager, but the manager was never there. They let me stay just 1 hour more or I'd had to pay a whole day! They say that if you are a member in their rewards program you can have a late check out, but they never even asked me if I was a member. They also charged me more for ammounts I had already paid and after they realized they reversed to my credit card but that didn't prevent me of paying taxes in my card. The laundry room was terrible, only half of the machines worked and it was so dirty and in poor conservation, many of my clothes were damaged. I asked if the machines would be fixed and they said in 2 days, but they never were. The only day I could use the swimming pool the electronic lock was broken and they interdicted the pool because of that and took 2 days to fix it. I will look for other options for my long stays from now on.
The room was comfortable and a good size. I stayed there two night alone and felt safe. Bed was ok but the couch and chair were very worn. Carpet was yuchy. If you are used to nicer hotels you may not like this one. I covered the sofa with the extra sheets they have in the closet. We were in town to go to MD Anderson. Used the shuttle once. I used the gym which was good and my husband used the hot tub - he said it was good.
We stayed in a queen bed suite with kitchenette while in Houston for appointments at MD Anderson. Ask for the medical rate to receive a slightly discounted rate. Our room was clean and comfortable. Using their shuttle service to and from the medical center was efficient and dependable. We also used it to go to dinner one night within the 3-mile radius of hotel, which was very nice. The front desk personnel as well as the shuttle drivers were accommodating and courteous. We didn't use the indoor pool or the fitness center, however, I did notice other guests taking advantage of them. There is no continental breakfast provided, but due to kitchenette in our room, it was convenient to have easy breakfast items available. I would stay here again.
This was our second visit to this hotel for a family Thanksgiving. We chose It last year (2015) because it is very convenient to our son's home in Bellaire, we returned this year (2016) because the accommodations were so satisfactory. The kitchen was very well appointed, just about everything you might need for a simple meal, or to just serve carry-out on something besides paper. The first year we did have several meals in our suite, but this year we didn't really take advantage of much other than coffee and the fridge for storage.Next time we might opt for just a room. The bed was super comfortable - I wanted to pack it in my suitcase and bring it home with me! It was very high, however, and I am short so had some difficulty climbing into it. The desk clerk (Karla) helped us out with a step stool. There were ample linens in the bathroom and a very nice shower! The work area was very well appointed so my husband could set up his "office". The rooms were spotless and very quiet. There was easy access to the highway but no highway noise. I would definitely recommend it to travelers heading to the Med Center or tourists heading for the museums and the zoo.
So this IHG was located close to where we needed to be. Easy to find, but very difficult to get into. You can't enter from going South on Main. From 610 service road you have to cut through Taco Bell. The hotel staff was very friendly. The hotel and room was very clean and well stocked. The AC system worked well. Beds very comfortable. With the exception of access into hotel from the roadway, two thumbs up.
I only stayed in for one night. My medical trip was cut short. The place was clean with all the essentials I needed. The staff were extremely friendly and hospitable, I couldn't have asked for more. The place was a walking distance, around a mile to the Memorial Hermann Clinic Center.
Like I said above, a GREAT HOTEL. My wife and I spend a week there while visiting someone being treated in the MD Anderson Cancer Center Hospital of Houston. The hotel has FREE clothes washing facilities for tenants, is walking distance to Whataburger, Golden Corral, Taco Bell, and even a Denny's restaurant. The suites have stove-top cooking, microwave and a full-sized refrigerator and even though a little small in size are comfortable for short or long stays. EVERYTHING needed for cooking is in the room, AND if it's not IN the room, is probably available from the hotel storage area. I mean toaster, silverware, dishes, etc. While no breakfast is served as part of the stay, YOU can cook whatever you want for yourself right in the room!! IF you're not into cooking breakfast, make a short trip to Denny's or other nearby locations. Even though the building is a little hard to get to, it's got a well-lit parking lot and staff that actually seem to enjoy helping in any way they can. I've rated this facility with a 4 vs 5 because of a problem with the van used (FREE) to shuttle tenants to the numerous MD Anderson treatment hospitals. The van drivers are VERY attentive and bend over backward to get and return tenants as safely and quickly as possible. The one (and I think only) van is built to supply air conditioning to the entire compartment. In the HEAT and HUMIDITY of Houston, air conditioning is a MUST. But, even though it's been identified, management - not the drivers - have failed to get the air conditioning working. AGAIN, I'll state that this is a GREAT HOTEL. But, to get a 5-star rating, the van air conditioning problem NEEDS to be resolved. While these tenants are fighting cancer themselves or are in the area to support their loved ones, riding FREE - while greatly appreciated - is still tough on many when you are sweating for 20 or more minutes going to returning from the various hospitals in the area.. DON'T hesitate staying at this hotel. It IS a GREAT HOTEL. Hopefully, the van will be repaired before you arrive!!
I stayed there while getting radiation at M D Anderson (they have a medical rate for patients). I really like it there. I will be returning soon. I tried other extended stay hotels, even a big name chain. I liked it at Candlewood better. This is located a little off of Main Street, where it is very quiet. I slept like a baby. There's a gym, laundry an indoor pool and a Jacuzzi. I cooked a few of my meals outside on the barbeque.
This place is perfect!!! It's so clean and modern. I'm not sure when it was built, but it looks brand new. When we come to Houston we wont stay anywhere else! It feels like home! The bed is comfortable, the pillows are huge and fluffy, there is a full size walk in closet, they have huge towels, the kitchenette is perfect. I could make an endless list of what I love about this place and it's such a good price!!! The front desk clerk even called a few minutes after we checked in to see if we needed anything.
We were in town for the Houston World Series of Dog Shows and stayed here, so glad we did! Very nice junior suite with full size fridge, microwave & stove top which was great so we could buy groceries and not have to leave the room. Very clean, super friendly staff. Very convenient to the NRG stadium and any shopping you need less than a mile away. I'd definitely stay her again. The only reason I didn't give it 5 stars is because it's in a bad area & a car parked next to us got their window smashed and car ransacked but that's not the hotels fault - it's just a scary part of town.
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
- 24-hour fitness center
Located in Southwest Houston, Candlewood Suites Houston Medical Center is 1.4 mi (2.3 km) from NRG Park and within a 15-minute drive of other popular attractions like George R. Brown Convention Center. This 80-room hotel has an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's also near Wildcat Golf Club and Rice Stadium.
All 80 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and 32-inch flat-screen TVs with DVD players. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Guests staying at Candlewood Suites Houston Medical Center enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 83 reviews