Highly disappointed at check in. I upgraded and paid for a nicer suite. Was told upon check it wasn’t available and was given a standard room with no refund. Pet friendly equals a $75 non refundable pet deposit.
The staff was unprofessional and our room was not clean
Pool was closed. Booked this hotel specifically because it was close to the medical center and so I could swim in the pool after my shifts as a nurse.
I actually had a good stay. Walls are a little thing but overall I was satisfied and pleased
Excellent location! Staff members were quiet and polite.
Loved that it was free wash and dry. We are at an extended stay hotel now and wash and dry is expensive, I have to ask for plates, pot, pans etc. at candle wood it was already in the room. My only issue was it's a little small.
I've stayed here a couple of times and there are no. Complaints! CLEAN ROOMS.. AWESOME STAFF..VERY WELCOMING.. WILL BE STAYING AGAIN THIS WEEK.
The Experience Was very comfortable and pleasing. Better than alot of rooms I've experienced.
Friendly check in and out. Room clean and quiet. Always try to get room here when coming to Houston for medical treatments.
Great location for medical center visits. Room is always quiet and has the fully functional kitchen which is great for us since we prefer not to eat out or have to get out if we do not want to. Feel very safe with their room doors too, as I heard housekeeping, but thought she was down or across the hall when she was actually knocking on our door. Will be staying here again and again!
When we arrived we were shocked at the layout of the property. It was difficult weaving through the parking lot in order to reach the front door... which was in the back?? When we reached the lobby there was a family, they seemed like members that must have been rlated to the desk clerk? Regardless, There was a VERY STRONG smell of curry. This smell was in our room on the 3rd floor... it was very strong!! The a/c is on some typ of timer that cuts off when you exit the room and takes 15 minutes to come back on! It was very warm in our room. Having the a/c coming on and off all night was not good for sleep! The "indoor pool" is a very long narrow pool... we thought it was very small. Besides, it was an indoor pool and was very green? With all of the things going around, we were two afraid to swim! I got up to make coffee this morning and the coffee machine was diry where you placed the water for brewing. We were so disappointed.
I have stayed in Candlewood Suites and all were 3-4 star. All had nice lobbies, great breakfast and even happy hour in some. This one gad none of that. While nice and clean it was much more like a Homestead Suites than a Candlewood. Much more deserving of a 2+.
Located in South Main within a mile (2 km) of NRG Park, Candlewood Suites Houston Medical Center, an IHG Hotel is within 2 miles (3 km) of NRG Stadium. This 80-room hotel has round-the-clock conveniences like a business center, a fitness center, and a front desk.
The 80 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard. Weekly housekeeping is available.
At Candlewood Suites Houston Medical Center, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Highly disappointed at check in. I upgraded and paid for a nicer suite. Was told upon check it wasn’t available and was given a standard room with no refund. Pet friendly equals a $75 non refundable pet deposit.
The staff was unprofessional and our room was not clean
Pool was closed. Booked this hotel specifically because it was close to the medical center and so I could swim in the pool after my shifts as a nurse.
Thank you for taking the time to complete this review to tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.
I actually had a good stay. Walls are a little thing but overall I was satisfied and pleased
Dear Olli, Thank you for your positive feedback! We are glad you enjoyed your stay.
Excellent location! Staff members were quiet and polite.
Thank you so much for staying with us and taking the time to fill out a survey. We hope to see you again in the future!
Loved that it was free wash and dry. We are at an extended stay hotel now and wash and dry is expensive, I have to ask for plates, pot, pans etc. at candle wood it was already in the room. My only issue was it's a little small.
Dear "Anonymous", Thank you for taking the time to leave this review! We are happy to be of service and able to accommodate your requests. It was a pleasure hosting your stay and we hope to see you again soon.
I've stayed here a couple of times and there are no. Complaints! CLEAN ROOMS.. AWESOME STAFF..VERY WELCOMING.. WILL BE STAYING AGAIN THIS WEEK.
The Experience Was very comfortable and pleasing. Better than alot of rooms I've experienced.
Friendly check in and out. Room clean and quiet. Always try to get room here when coming to Houston for medical treatments.
Thank you for your review. We hope to see you back at our property next time you are in the Houston area
Great location for medical center visits. Room is always quiet and has the fully functional kitchen which is great for us since we prefer not to eat out or have to get out if we do not want to. Feel very safe with their room doors too, as I heard housekeeping, but thought she was down or across the hall when she was actually knocking on our door. Will be staying here again and again!
Veronica, Thank you for staying with us. We are pleased to hear you had a great stay and loved your room!We hope to see you again on your next trip to Houston! Sincerely, Morgan Ewy Front Desk Supervisor
Dear Patricia, Thank you for taking the time to complete this review to tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.