Palace Inn and Suites - Willowbrook Mall in Houston

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Hotel in Houston with free breakfast and a 24-hour front desk

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Where to?

Dates

June 2025

July 2025

Desk, iron/ironing board, cribs/infant beds, free WiFi

Overview
Rooms
Location
Policies

Popular amenities

Breakfast included
Housekeeping
24/7 front desk
Parking included
Air conditioning
Free WiFi

Explore the area

12951 Willow Centre Drive, Houston, TX, 77069

Willowbrook Mall
‪10 min walk‬
Sam Houston Race Park
‪5 min drive‬
Vintage Park
‪7 min drive‬
Houston, TX (IAH-George Bush Intercontinental)
‪24 min drive‬

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Room options

Room, 2 Queen Beds, Non Smoking, Kitchenette

360 sq ft
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Smoking, Refrigerator & Microwave

360 sq ft
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Smoking, Kitchenette

360 sq ft
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

355 sq ft
Sleeps 3
1 King Bed

About the neighborhood

Houston

Located in FM 1960 within a 5-minute walk of Stone Moves Indoor Rock Climbing, Palace Inn and Suites - Willowbrook Mall is within a 15-minute stroll of Willowbrook Mall. This 50-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

Willowbrook Mall - 10 min walk - 0.6 miles
Houston Methodist Willowbrook Hospital - 17 min walk - 0.9 miles
Champions Golf Club - 4 min drive - 2.1 miles
Sam Houston Race Park - 5 min drive - 3.0 miles
Vintage Park - 7 min drive - 5.3 miles

Getting around

Houston Station - 28 min drive
George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

‪In-N-Out Burger - ‬14 min walk
‪Raising Cane's Chicken Fingers - ‬12 min walk
‪Starbucks - ‬15 min walk
‪Pappadeaux Seafood Kitchen - ‬4 min walk
‪BJ's Restaurant & Brewhouse - ‬17 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Hotel in Houston with free breakfast and a 24-hour front desk

Palace Inn and Suites - Willowbrook Mall features free WiFi in public areas and a vending machine. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.

Guests can expect free WiFi and TVs with digital channels and pay movies. Other amenities include dining areas, refrigerators, and microwaves.

Languages

English, Hindi, Spanish

Similar properties

Individually furnished, desk, soundproofing, iron/ironing board

Parking included
Free WiFi
Air conditioning
Laundry

$67 nightly

Jun 4 - Jun 5

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free continental breakfast

Family friendly

Crib (surcharge)
In-room microwave
In-room refrigerator
Separate in-room dining area

Conveniences

24-hour front desk
Luggage storage
Vending machine

Guest services

Housekeeping (daily)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Bedroom

Crib (surcharge)

Bathroom

Free toiletries
Towels provided

Entertainment

Pay movies
TV with premium digital channels

Food and drink

Microwave
Refrigerator
Separate dining area

Air conditioning
Desk
Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding
Cribs/infant beds are available for USD 10 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Crib (infant bed) fee: USD 10 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Check-in: 3 PM—-5:30 AM
Check-out: 11 AM

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards.

Additional information about polices, regulations, and more:

No rollaway or extra beds are available.

Property is also known as

Palace Inn Willowbrook Mall

And Suites Willowbrook Mall

Palace Inn Suites Willowbrook Mall

Palace Inn and Suites - Willowbrook Mall Hotel

Palace Inn and Suites - Willowbrook Mall Houston

Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Are free cancellation options available at Palace Inn and Suites - Willowbrook Mall?

Palace Inn and Suites - Willowbrook Mall provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do around Palace Inn and Suites - Willowbrook Mall?

This hotel is situated in FM 1960 within a 10-minute walk of Willowbrook Mall and Stone Moves Indoor Rock Climbing. You'll also find Champions Golf Club and Meyer Park within a short drive.

Is there parking available at Palace Inn and Suites - Willowbrook Mall?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Palace Inn and Suites - Willowbrook Mall feature a casino on the premises?

No, Palace Inn and Suites - Willowbrook Mall doesn't have a casino.

Will I find an indoor pool at Palace Inn and Suites - Willowbrook Mall?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Palace Inn and Suites - Willowbrook Mall?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include kitchenettes.

Are there hot tubs at Palace Inn and Suites - Willowbrook Mall?

No, this hotel doesn't have a spa tub.

Does Palace Inn and Suites - Willowbrook Mall have a restaurant that serves breakfast?

Palace Inn and Suites - Willowbrook Mall offers free continental breakfast though there is no restaurant.

Will Palace Inn and Suites - Willowbrook Mall allow pets to stay for free?

No, pets aren't allowed at Palace Inn and Suites - Willowbrook Mall.

Are there connecting rooms at Palace Inn and Suites - Willowbrook Mall?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Palace Inn and Suites - Willowbrook Mall?

The closest major airport to Palace Inn and Suites - Willowbrook Mall is George Bush Intercontinental Airport (IAH), which is 18.3 mi away (21 minutes by car). Another top airport is Houston William Hobby Airport (HOU), which is around 26.5 mi away.

Are there rooms with balconies at Palace Inn and Suites - Willowbrook Mall?

No, at Palace Inn and Suites - Willowbrook Mall, there aren't any guestrooms that list a balcony.

Palace Inn and Suites - Willowbrook Mall Reviews

6.0

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

2/10 Terrible

Verified traveler

Mar 21, 2021

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Feb 25, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent, very kind and attended to everything I needed.

Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Traveled with family

Feb 21, 2021

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.

Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Jan 13, 2020

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children

Jun 9, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great, they just need a swimming pool

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Jun 1, 2019

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler

May 13, 2019

Disliked: Staff & service, amenities

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.

Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family

Nov 19, 2018

Liked: Cleanliness, staff & service

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Nov 13, 2018

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Oct 24, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.

Stayed 2 nights in Oct 2018

4/10 Poor

Jared

Sep 7, 2018

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

Jun 18, 2018

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line

Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Jun 14, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2018

6/10 Okay

Ronald

Apr 14, 2018

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

Mar 29, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.

Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

Jan 11, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.

Stayed 1 night in Jan 2018