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Palace Inn and Suites - Willowbrook Mall

2.5 star property

Choose dates to view prices

Photo gallery for Palace Inn and Suites - Willowbrook Mall

A water feature with two red spheres and a central urn-like structure, surrounded by a tiled wall and palm trees.
A two-story building with a 'NOW OPEN' sign, two doors, and reserved parking signs.
A hotel room with a brown sofa, a bed with a patterned bedspread, a small table, and a green accent wall.
A kitchen with dark wooden cabinets, a stainless steel sink, a black refrigerator, and a microwave above the cabinets.
A Coca-Cola vending machine in a hallway with a sign for guest laundry.

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
12951 Willow Centre Drive, Houston, TX, 77069
  • Place, Stone Moves Indoor Rock Climbing
    ‪3 min walk‬
  • Place, Willowbrook Mall
    ‪8 min walk‬
  • Place, Mountasia Houston
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a brown sofa, a bed with a patterned bedspread, a small table, and a green accent wall.

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

A hotel room with two beds, a desk, and a TV.

Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

A hotel room with a bed, a nightstand, a desk, and a bathroom visible through an open door.

Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

A hotel room with two beds, a desk, and a TV.

Room, 2 Queen Beds, Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Houston

Located within a 5-minute walk of Stone Moves Indoor Rock Climbing, Palace Inn and Suites - Willowbrook Mall is within a 15-minute stroll of Willowbrook Mall. This 50-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Stone Moves Indoor Rock Climbing - 3 min walk - 0.2 miles
  • Willowbrook Mall - 8 min walk - 0.5 miles
  • Aerodrome - 4 min drive - 1.6 miles
  • Mountasia Houston - 5 min drive - 2.1 miles
  • Daikin Park - 30 min drive - 29.2 miles

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 29 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Food Court (Willowbrook Mall) - ‬15 min walk
  • ‪Raising Cane's Chicken Fingers - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬16 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Palace Inn and Suites - Willowbrook Mall features free WiFi in public areas and a vending machine. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations.
Guests can expect free WiFi and TVs with digital channels and pay movies. Other amenities include dining areas, refrigerators, and microwaves.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for USD 10 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 3 PM—-5:30 AM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Are free cancellation options available at Palace Inn and Suites - Willowbrook Mall?

Palace Inn and Suites - Willowbrook Mall provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do around Palace Inn and Suites - Willowbrook Mall?

This hotel in Houston is within a 10-minute walk of Willowbrook Mall and Stone Moves Indoor Rock Climbing. You'll also find Champions Golf Club and Meyer Park within a short drive.

Will I be able to park at Palace Inn and Suites - Willowbrook Mall?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Palace Inn and Suites - Willowbrook Mall feature a casino on the premises?

No, Palace Inn and Suites - Willowbrook Mall doesn't have a casino.

Will I find an indoor pool at Palace Inn and Suites - Willowbrook Mall?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Palace Inn and Suites - Willowbrook Mall?

Couples staying at this hotel will appreciate amenities like free breakfast and a 24-hour front desk plus some guestrooms include a kitchenette.

Are there hot tubs at Palace Inn and Suites - Willowbrook Mall?

No, there isn't a spa tub at this hotel.

Does Palace Inn and Suites - Willowbrook Mall have a restaurant that serves breakfast?

Palace Inn and Suites - Willowbrook Mall offers free continental breakfast though there is no restaurant.

Will Palace Inn and Suites - Willowbrook Mall allow pets to stay for free?

No, pets aren't allowed at Palace Inn and Suites - Willowbrook Mall.

Are there connecting rooms at Palace Inn and Suites - Willowbrook Mall?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Palace Inn and Suites - Willowbrook Mall?

The closest major airport to Palace Inn and Suites - Willowbrook Mall is George Bush Intercontinental Airport (IAH), which is 18 mi away (29 minutes by car). Another top airport is Houston William Hobby Airport (HOU), which is around 26.5 mi away.

Can I book a room with a balcony at Palace Inn and Suites - Willowbrook Mall?

No, there aren't any guestrooms at Palace Inn and Suites - Willowbrook Mall that offer a balcony.

Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Nice place, nice people. Would definitely stay again.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021
Verified

2/10 Terrible

Verified traveler

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Sam

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Ronald

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
Verified

4/10 Poor

Vick

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice,perfect location and the staffs are nice

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
Stayed 2 nights in Dec 2017
Verified

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021
Verified

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018
Verified

4/10 Poor

Jared

Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

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