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voco Guadalajara Neruda by IHG

4.0 star property
Hotel with a restaurant, near Punto Sao Paulo Shopping Center

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Lobby
Property video
Interior detail
Property entrance
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet friendly

Explore the area

View in a map
Av Pablo Neruda #2828, Guadalajara, JAL, 44630
  • Place, Midtown Jalisco
    ‪12 min walk‬
  • Place, Punto Sao Paulo Shopping Center
    ‪14 min walk‬
  • Place, US Consulate General Guadalajara
    ‪3 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor) | Free minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Mid Floor)

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

View from room

Premium Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mid Floor)

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor) | Free minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor) | Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (High Floor)

9.6 out of 10
Exceptional
(20 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mid Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mid Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (High Floor)

9.2 out of 10
Wonderful
(15 reviews)
  • 280 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Guadalajara

Located in Providencia within a short walk of Punto Sao Paulo Shopping Center, voco Guadalajara Neruda by IHG is within 2 miles (3 km) of other popular sights such as US Consulate General Guadalajara. This 104-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Bosque Los Colomos - 10 min walk - 0.6 miles
  • Midtown Jalisco - 12 min walk - 0.7 miles
  • Punto Sao Paulo Shopping Center - 14 min walk - 0.8 miles
  • US Consulate General Guadalajara - 3 min drive - 1.5 miles
  • Guadalajara Country Club - 3 min drive - 1.7 miles

Getting around

  • Division del Norte Station - 4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 44 min drive

Restaurants

  • ‪Breathe - ‬1 min walk
  • ‪Bombona2828 - ‬1 min drive
  • ‪Somaru - ‬3 min walk
  • ‪Mascusia Provi - ‬1 min walk
  • ‪Palominos Guadalajara - ‬1 min walk

About this property

voco Guadalajara Neruda by IHG

Hotel with a restaurant, near Punto Sao Paulo Shopping Center
Built in 2022, the brand new voco Guadalajara Neruda by IHG features a gym, meeting rooms, and a conference center. If you drive, self parking is MXN 80 per day, and there's also an area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, a banquet hall, and a water dispenser.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer rainfall showers and hair dryers. Free minibar items, balconies, and espresso makers are also standard.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 300 m
  • Free shopping center shuttle
  • Secured, covered self parking on site (MXN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to noon on weekdays and 7:30 AM to noon on weekends; MXN 200 to 345 for adults and MXN 110 to 113 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Querida Luna
  • Querida Luna

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Changing table
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference center (980 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Eco-friendly cleaning products used
  • No plastic water bottles
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 600 per pet, per stay
  • Dogs and cats only
  • 2 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 345 for adults, and MXN 110 to 113 for children
  • Covered self parking fee: MXN 80 per day (in/out privileges)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 150
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 150.
  • Onsite safety features include window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Voco Neruda
Voco Guadalajara Neruda
voco Guadalajara Neruda by IHG Hotel
voco Guadalajara Neruda an IHG Hotel
voco Guadalajara Neruda by IHG Guadalajara
voco Guadalajara Neruda by IHG Hotel Guadalajara

Frequently asked questions

Are free cancellation options available at voco Guadalajara Neruda by IHG?

Voco Guadalajara Neruda by IHG provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at voco Guadalajara Neruda by IHG?

As of Dec 17, 2025, prices found for a 1-night stay for 2 adults at voco Guadalajara Neruda by IHG on Dec 31, 2025 start from $116.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of voco Guadalajara Neruda by IHG?

This hotel is situated in Providencia within a short 14-minute walk of Punto Sao Paulo Shopping Center and also 11 minutes on foot from Bosque Los Colomos. You'll also find Andares Shopping Center and Avienda Chapultepec within a short drive.

Will I be able to park at voco Guadalajara Neruda by IHG?

Yes, secured parking is offered for MXN 80 per day with in/out privileges. Accessible parking, electric car charging, and bicycle parking are also available.

Does voco Guadalajara Neruda by IHG have a casino on the premises?

No, voco Guadalajara Neruda by IHG doesn't have a casino.

Is there an indoor pool at voco Guadalajara Neruda by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at voco Guadalajara Neruda by IHG?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and private dining.

Are there hot tubs at voco Guadalajara Neruda by IHG?

No, there isn't a spa tub at this hotel.

Does voco Guadalajara Neruda by IHG feature a restaurant that includes a breakfast menu?

Yes, voco Guadalajara Neruda by IHG serves a cooked-to-order breakfast for a surcharge each morning at Querida Luna.

Does voco Guadalajara Neruda by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at voco Guadalajara Neruda by IHG for a fee of MXN 600 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at voco Guadalajara Neruda by IHG?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to voco Guadalajara Neruda by IHG?

The closest major airport to voco Guadalajara Neruda by IHG is Don Miguel Hidalgo y Costilla Intl. Airport (GDL), which is 15.7 mi away (44 minutes by car).

Are there rooms with balconies at voco Guadalajara Neruda by IHG?

Yes, every guestroom at voco Guadalajara Neruda by IHG comes with a balcony with some featuring city views.

voco Guadalajara Neruda by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 361 out of 440 reviews
Rating 8 - Good. 55 out of 440 reviews
Rating 6 - Okay. 10 out of 440 reviews
Rating 4 - Poor. 4 out of 440 reviews
Rating 2 - Terrible. 10 out of 440 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and the beds were comfy. The waterflow from the shower was great, but the bathroom design was terrible. The shower was only half enclosed and the bathroom floors would get soaked every shower, so much so that the floors were already damaged. The rooms were a bit small, but other than the aforementioned, it was a very decent stay.
Stayed 4 nights in Nov 2025

6/10 Okay

ADRIAN

Stayed 1 night in Sep 2025

10/10 Excellent

Braulio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Anna Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and how safe I felt. This was our second time staying. I would definitely stay here again. All stuff was very friendly from the front desk to housekeeping to everybody at the restaurant upstairs. Juan our waiter every day at breakfast was amazing, he was very attentive and great customer service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahram

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Aug 2025

6/10 Okay

Yoomin

Liked: Staff & service
property conditions not good
Stayed 1 night in Aug 2025

4/10 Poor

Esmeralda

Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeanette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean and beautiful amenities.
Stayed 1 night in Aug 2025

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Loved the staff. Will go back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay here and amazing!!
Stayed 1 night in Aug 2025

10/10 Excellent

Roland, McAllen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to be helpful. They always helped with a smile on their face they didnt act like we were being annoying or had attitude, which is not the norm, unfortunately.
Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, everything close, beautiful view
Stayed 2 nights in Jul 2025

8/10 Good

Maria, Santa Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about the hotel was that although it has a beautiful bar, the bar tender did not know how to prepare a cocktail. He did not take advise or recommendation from the paying customer. I specifically asked for a margarita that was not sweet or sugary. I was given a margarita that was syrupy and extremely sweet. I asked for a regular margarita with a small piece of pineapple and a few slices of jalapeño and I got an infused tequila that was the level of habanero. Impossible to drink. It burned the lips and throat on the first sip. I was charged for both drinks. As the bartender refused to return the first one and I ordered the second thinking he would get it right, not at all. Disappointing for sure. Hotel room was nice, clean and lines were a nice quality.
Stayed 1 night in Jul 2025

10/10 Excellent

OSCAR, MEXICO

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Barragan

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay at this hotel! The place was *so cute and incredibly clean*—it felt welcoming the moment I walked in. The area around the hotel felt very safe, which made it easy to relax and explore without any worries. The staff were truly outstanding: super friendly, helpful, and always ready with a smile. It made such a difference in the overall experience. One of the highlights was the on-site restaurant. The food was delicious, and the view of the city from the dining area was simply stunning. The restaurant staff were just as friendly and attentive as the rest of the team. Highly recommend staying here if you're looking for a charming, safe, and enjoyable experience with top-notch service!
Stayed 1 night in May 2025

10/10 Excellent

KENNETH, Mountain House

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Great views! Great food!
Stayed 3 nights in May 2025

10/10 Excellent

Jessi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Stayed 1 night in Feb 2025

8/10 Good

Alex

Traveled with partner
Liked: Amenities, property conditions & facilities
Está muy aesthetic el lugar y todo, pero llegando primero tuvimos que pedir que nos cambiaran de cuarto porque las sabanas de la cama estaban sucias, literal se veían unas pisadas encima del edredón blanco. Cuando fuimos a pedirlo en recepción literal tuvimos que hablar con 3 personas diferentes en recepción para que nos hicieran el cambio porque nada más nos daban largas o nos decían que no aplicaba que solo nos podían ir a cambiar las sabanas y si queríamos. En otro tema, hay un restaurante ahí mismo y en todos lados esta anunciado el horario de fin de semana hasta la 1am y el jueves no nos quisieron atender a las 10pm y el sábado que si “alcanzamos” a llegar (10:15pm) nos dijeron que teníamos 5 minutos para pedir porque ya iba a cerrar cocina. Luego llego nuestra comida y nisiquiera habiamos podido comenzar a comer cuando ya nos habían llevado la cuenta para hacer cierre antes de las 11pm y seguiamos comiendo cuando prácticamente nos apagaron todo hasta la tele para que nos fueramos. (Eran antes de las 11:15pm cuando el cierre decía 1am)
Stayed 2 nights in Apr 2025