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Recent guest reviews

I like the great ubication. I don't like is that don't return the same product cup of coffee and the coffe maker is special and the cup dont same.

Everything at the property is very nice. the only concern I have is I need windows. So when I return I will book a room on the 11th or 12th floor where they have balconies other than that it’s very nice.

The friendly service of all the employees that was amazing I can mention only one because won’t be fair for the others everyone on that property was amazing, tanks to all of then my stay was a forgettable.

Location

Only the restaurant I did not like. No many choices, and rather expensive compared to the other sites around in the area.

Hotel location was great. Coffee at the room could be a little better.

Please no CUCARACHAS at the bar Named space Starbucks Named Horrible Restaurant Horrible food sorry was our time over there never again SORRY

Hotel is in an area with nearby restaurants and bars. Felt very safe and there was a shopping mall across the street. The hotel was very clean and seemed very modern. Staff was extremely helpful. Only issue was that one of the nearby bars/restaurants played loud music late into the night on Friday and Saturday. Despite being on the 9th floor we could still here it.

Av. Lopez Cotilla 2077 Guadalajara JAL

Hotel highlights

  • Walking distance to La Minerva
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Zona Minerva within a short walk of La Minerva, Krystal Urban Guadalajara is within a mile (2 km) of other popular sights such as US Consulate General Guadalajara. This 3.5-star hotel has 140 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.


Rooms

Krystal Urban Guadalajara's 140 rooms are individually decorated and provide coffee makers, free bottled water, and safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.


Property features

Krystal Urban Guadalajara features a 24-hour gym, free WiFi in public areas, and a business center. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a terrace, laundry facilities, and a banquet hall.

Room options

Standard Double Room

2 Double Beds | Sleeps 4

Standard Room

1 King Bed | Sleeps 2

Junior Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Krystal Urban Guadalajara

Everyone (5) Couples (4) Family (1)
5
Family with small children

I like the great ubication. I don't like is that don't return the same product cup of coffee and the coffe maker is special and the cup dont same.

By on Mar 26, 2022

Review comment responded on Apr 1, 2022

Dear Mr. Rafael, we will pay special attention to your observations to improve our opportunity areas. We hope to welcome you again and provide you a completely satisfactory stay. Best regards,

5
Everyone

Everything at the property is very nice. the only concern I have is I need windows. So when I return I will book a room on the 11th or 12th floor where they have balconies other than that it’s very nice.

By , from San Ysidro on Nov 17, 2021

Review comment responded on Nov 27, 2021

Dear Mr. Steven Eric, will be a pleasure to welcome you again and provide you a totally different experience with our beautiful city view from the 12th-floor balcony. Best regards,

5
Partner Couples

The friendly service of all the employees that was amazing I can mention only one because won’t be fair for the others everyone on that property was amazing, tanks to all of then my stay was a forgettable.

By on Aug 17, 2021

Review comment responded on Aug 25, 2021

Dear guest, all the staff members are glad to read your comments. It will be a pleasure to serve you again on your next visit to Guadalajara. Best regards,

5
Partner Couples

Location

By on May 14, 2021

Review comment responded on May 14, 2021

Dear guest, it is a pleasure to read that you enjoyed our location. We hope to welcome you again soon. Best regards,

4
Business Business

Only the restaurant I did not like. No many choices, and rather expensive compared to the other sites around in the area.

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Dear guest, thank you for your feedback. You can make sure that we will pay special attention to your observations to improve our opportunity areas. We hope to welcome you again and provide you a completely satisfactory stay. Best regards,

5
Everyone

By on Apr 5, 2020

Review comment responded on Apr 9, 2020

Estimado huésped agradecemos mucho su valoración, esperamos con ansias su pronta visita.

5
Everyone

By on Oct 24, 2019

Review comment responded on Oct 27, 2019

Gracias por dedicar tiempo a compartir su calificación. Nos complace saber que tuvo una estancia agradable y disfrutó de nuestros servicios durante su visita. Cordialmente, Nayeli L. Gerente de Calidad

5
Everyone

By on Sep 24, 2019

Review comment responded on Oct 2, 2019

Muchas gracias por compartir su calificación con nosotros. Nos complace saber que cumplimos con nuestro objetivo de brindar un servicio de primera calidad. Cordialmente, Nayeli L. Gerente de Calidad

5
Family

Hotel location was great. Coffee at the room could be a little better.

By on Jul 15, 2019

Review comment responded on Jul 15, 2019

Thank you so much for your preference. We appreciate your very kind comments. We remain at your service and sincerely hope to have you back. Cordially, Nayeli L. Quality Manager

1
Partner Couples

Please no CUCARACHAS at the bar Named space Starbucks Named Horrible Restaurant Horrible food sorry was our time over there never again SORRY

By on Jun 30, 2019

Review comment responded on Jul 3, 2019

Thank you to take the time to share the comments about your recent stay with us. The most important thing for us is your comfort and satisfaction, that is why we are very sorry you were unhappy during your stay. We will work hard to fix the issues you experienced. We hope you give us the opportunity to have you again soon. Warm regards, Miguel Basilio General Manager

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