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Recent guest reviews

Only the restaurant I did not like. No many choices, and rather expensive compared to the other sites around in the area.

Hotel location was great. Coffee at the room could be a little better.

Please no CUCARACHAS at the bar Named space Starbucks Named Horrible Restaurant Horrible food sorry was our time over there never again SORRY

Hotel is in an area with nearby restaurants and bars. Felt very safe and there was a shopping mall across the street. The hotel was very clean and seemed very modern. Staff was extremely helpful. Only issue was that one of the nearby bars/restaurants played loud music late into the night on Friday and Saturday. Despite being on the 9th floor we could still here it.

So clean, great staff an it’s walking distance to extremely good restaurants an there’s a shopping center right across the street

The general manager was very helpful and went out of his way to help us. We were runnj g late for a Co cert and didn't sign our check for two beers in the restaurant. This morning we saw him in the lobby and asked if it had been put on our room account as we didn't leave money. He said he signed for it and no worries, he took care of it, no charge to us. Also, I had to print out a document and the front desk did that for me. Very kind.

Very friendly staff! Great location for getting around town. Breakfast buffet could use some freshening up but all in all a great stay!

All is impecable, but need natural ventilation, no window will open to allow clean air, rooms have a odor. Need fresh air in, they need to do something, we have stay twice and same problem each time all rooms are teh same, greta location, great value, free parking, all great!

This wasn't my first stay, but this time I was the happy recipient of an upgrade to the top floor where rooms have their own private terrace. As during previous stays, the room was clean, quiet and the employees helpful (with only a blemish during breakfast service early when service was hard to come by). Anyways, great location with excellent restaurants nearby (Bruna, worth a trip) and coffee shops (Pal'real, where a world cup barista winner officiates).

The staff was great. The food wasn’t very good. The wait staff wasn’t on the ball. Were it not for the front desk people we wouldn’t go back or recommend the hotel to friends.

On this trip to Guadalajara I once again chose Krystal Urban Guadalajara Hotel. I have stayed at this hotel for three nights on my last visit and more previous visits to Guadalajara. From the time I walked in and was greeted by Armando, he was very welcoming with smile and very attentive. I then had the opportunity to experience the outstanding service from the front desk staff Rene and Ricardo both were extremely helpful, both demonstrated exceptional customer service. They are truly an example of the service both the hotel and guest expect form a front desk staff. During my stay I headed to the bar where I met Ivan and Mariel, both really possess the personality and mixology skills. I, also want to mention that my room was very clean, very comfortable at a great location. I would have no hesitation recommending this hotel to a family or a friend. The staff, location and facilities would impress the most picky traveler. Please, extend my gratitude the staff I mentioned. I hope I have the pleasure to see them again on my future visit.

Av. Lopez Cotilla 2077 Guadalajara JAL

Hotel highlights

  • Walking distance to La Minerva
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

La Minerva is a short stroll from Krystal Urban Guadalajara, and other popular attractions like US Consulate General Guadalajara are within a mile (2 km). This 3.5-star hotel has 140 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.


Rooms

Krystal Urban Guadalajara's 140 rooms are individually decorated and provide coffee makers, free bottled water, and safes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.


Property features

Krystal Urban Guadalajara features a 24-hour fitness center, free WiFi in public areas, and a business center. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a terrace, laundry facilities, and a banquet hall.

Room options

Standard Double Room

2 Double Beds | Sleeps 4

Standard Room

1 King Bed | Sleeps 2

Junior Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Krystal Urban Guadalajara

Everyone (11) Couples (3) Family (2)
4
Business Business

Only the restaurant I did not like. No many choices, and rather expensive compared to the other sites around in the area.

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Dear guest, thank you for your feedback. You can make sure that we will pay special attention to your observations to improve our opportunity areas. We hope to welcome you again and provide you a completely satisfactory stay. Best regards,

5
Everyone

By on Apr 5, 2020

Review comment responded on Apr 9, 2020

Estimado huésped agradecemos mucho su valoración, esperamos con ansias su pronta visita.

5
Everyone

By on Oct 24, 2019

Review comment responded on Oct 27, 2019

Gracias por dedicar tiempo a compartir su calificación. Nos complace saber que tuvo una estancia agradable y disfrutó de nuestros servicios durante su visita. Cordialmente, Nayeli L. Gerente de Calidad

5
Everyone

By on Sep 24, 2019

Review comment responded on Oct 2, 2019

Muchas gracias por compartir su calificación con nosotros. Nos complace saber que cumplimos con nuestro objetivo de brindar un servicio de primera calidad. Cordialmente, Nayeli L. Gerente de Calidad

5
Family

Hotel location was great. Coffee at the room could be a little better.

By on Jul 15, 2019

Review comment responded on Jul 15, 2019

Thank you so much for your preference. We appreciate your very kind comments. We remain at your service and sincerely hope to have you back. Cordially, Nayeli L. Quality Manager

1
Partner Couples

Please no CUCARACHAS at the bar Named space Starbucks Named Horrible Restaurant Horrible food sorry was our time over there never again SORRY

By on Jun 30, 2019

Review comment responded on Jul 3, 2019

Thank you to take the time to share the comments about your recent stay with us. The most important thing for us is your comfort and satisfaction, that is why we are very sorry you were unhappy during your stay. We will work hard to fix the issues you experienced. We hope you give us the opportunity to have you again soon. Warm regards, Miguel Basilio General Manager

5
Partner Couples

Hotel is in an area with nearby restaurants and bars. Felt very safe and there was a shopping mall across the street. The hotel was very clean and seemed very modern. Staff was extremely helpful. Only issue was that one of the nearby bars/restaurants played loud music late into the night on Friday and Saturday. Despite being on the 9th floor we could still here it.

By on May 30, 2019

Review comment responded on May 30, 2019

Thank you to take the time to share the comments about your experience with us. We are glad to know that overall you had a good experience. We are working everyday to be better and bring all our guest the best stay. We hope you give us the opportunity to have you again, it will be a pleasure for us. Best regards, Nayeli López. Quality Manager.

5
Friends Family

So clean, great staff an it’s walking distance to extremely good restaurants an there’s a shopping center right across the street

By on May 6, 2019

Review comment responded on May 6, 2019

Thank you to take the time to share the comments about your recent stay with us. We are glad to know that you had a pleasant experience We will be happy to have you again very soon. Best regards, Nayeli López Quality Manager

4
Partner Couples

The general manager was very helpful and went out of his way to help us. We were runnj g late for a Co cert and didn't sign our check for two beers in the restaurant. This morning we saw him in the lobby and asked if it had been put on our room account as we didn't leave money. He said he signed for it and no worries, he took care of it, no charge to us. Also, I had to print out a document and the front desk did that for me. Very kind.

By , from Ajijic México on Mar 22, 2019

Review comment responded on Mar 26, 2019

Dear Alejandro, Thank you for sharing your experience during your visit to the city. The main objective we have at Krystal Urban Guadalajara is to achieve a fully satisfaction for all our guest, and we are please to know that during your stayy we fufilled your expectations thanks to the dedication from our staff and the food and beverages manager. Keep in mind that your comments were fowarded to the corresponded person to keep up the hard work and the quality service. We hope for you to visit us again son. Kind regards, Nayeli L Gerente de Calidad

5
Everyone

By on Mar 4, 2019

Review comment responded on Apr 1, 2019

Thank you to take the time to share the comments about your recent stay with us. We are glad to know that you had a pleasant experience We will be happy to have you again very soon. Best regards, Nayeli López Quality Manager

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