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Recent guest reviews

The staff was great and the room was clean and comfortable.

Liked everything about it, clean room and comfortable bed. Friendly staff and food service was good too. Definetly would stay here again when i return to Guadalajara

My phone was stolen and I had to really push to get any real help. I asked if there was a way that I could call home to Canada long distance and they said no. The clerk at one point was even laughing. I asked them to call the police. This took some prodding and they called some number that kept ringing and ringing. Finally they got the police. The policeman was the only one nice enough to let me use his mobile to call home to Canada. There was a concierge the next day who was nice enough to let me use his phone. But the front desk didn't seem to understand the severity of having no phone while traveling during COVID times. Stick to bigger chains who are more helpful and actually care if you are in distress in a foreign country.

Everything was excellent

Beautiful safe clean and new hotel with great AC. Secure free parking and centrally located. We ordered room service at 2:00 am and enjoyed it plenty. We’ve stayed at Hotel Portobello on at least 5 occasions and will most likely stay here again. During the day we walked to some nice cafes and did plenty of sight seeing. Uber’s are also convenient in area.

Great location and friendly staff

This property is well maintained and clean rooms. I would stay again here agian

I've stayed here on three different occasions, and have come to appreciates its

Great location and friendly staff. It’s located about 10 blocks from plaza de las armas and the cathedral

J

atención de todos sus empleados muy limpio

Av Juarez No. 687 Col Centro Guadalajara JAL

Hotel highlights

  • Walking distance to Guadalajara Cathedral
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Guadalajara within a short walk of Guadalajara Cathedral, Hotel Portobelo is within a mile (2 km) of other popular sights such as US Consulate General Guadalajara. This 86-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with continental breakfast, available for a fee from 7:00 AM to noon.


Rooms

32-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free local calls, safes, and ironing boards are also standard.


Property features

At Hotel Portobelo, guests have access to free WiFi in public areas, a business center, and free newspapers. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include laundry facilities and a reception hall.

Room options

Standard Room

1 King Bed | Sleeps 2

Standard Double Room (Dos Camas Matrimoniales)

2 Double Beds | Sleeps 4

Guest reviews for Hotel Portobelo

Everyone (8) Couples (2) Family (4)
5
Partner Couples

The staff was great and the room was clean and comfortable.

By on Jun 25, 2022

Review comment responded on Jun 28, 2022

"Thanks for staying with us. We appreciate your feedback!"

4
Partner Couples

Liked everything about it, clean room and comfortable bed. Friendly staff and food service was good too. Definetly would stay here again when i return to Guadalajara

By on May 17, 2022

Review comment responded on May 17, 2022

"Thanks for staying with us. We appreciate your feedback!"

1
Everyone

My phone was stolen and I had to really push to get any real help. I asked if there was a way that I could call home to Canada long distance and they said no. The clerk at one point was even laughing. I asked them to call the police. This took some prodding and they called some number that kept ringing and ringing. Finally they got the police. The policeman was the only one nice enough to let me use his mobile to call home to Canada. There was a concierge the next day who was nice enough to let me use his phone. But the front desk didn't seem to understand the severity of having no phone while traveling during COVID times. Stick to bigger chains who are more helpful and actually care if you are in distress in a foreign country.

By on Mar 19, 2022

Review comment responded on Mar 30, 2022

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

5
Family

Everything was excellent

By on Mar 4, 2022

Review comment responded on Mar 30, 2022

¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

5
Family Family with small children Friends

Beautiful safe clean and new hotel with great AC. Secure free parking and centrally located. We ordered room service at 2:00 am and enjoyed it plenty. We’ve stayed at Hotel Portobello on at least 5 occasions and will most likely stay here again. During the day we walked to some nice cafes and did plenty of sight seeing. Uber’s are also convenient in area.

By on Aug 17, 2021

Review comment responded on Aug 30, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Great location and friendly staff

By on Aug 2, 2021

Review comment responded on Aug 30, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on May 12, 2021

Review comment responded on May 22, 2021

Thanks for staying with us. We appreciate your feedback!

5
Friends

This property is well maintained and clean rooms. I would stay again here agian

By on Apr 5, 2021

Review comment responded on Apr 7, 2021

Thanks for staying with us. We appreciate your feedback!

2
Everyone

By on Feb 26, 2021

Review comment responded on Mar 22, 2021

Thanks for staying with us.

2
Everyone

By on Feb 24, 2021

Review comment responded on Mar 22, 2021

Thanks for staying with us.

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