Novotel Gent Centrum

3.5 star property

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Photo gallery for Novotel Gent Centrum

Exterior
Pool
Restaurant
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Hoogpoort 52, Ghent, 9000
  • Place, St. Nicholas' Church
    ‪1 min walk‬
  • Place, Ghent Town Hall
    ‪1 min walk‬
  • Place, Gravensteen Castle
    ‪5 min walk‬

Room options

Standard Room, 1 Queen Bed with Sofa bed (up to 2 adults & 2 children)

7.4 out of 10
Good
(8 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 Double Bed (up to 2 adults & 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 1 Double Bed

Standard Room, 1 Queen Bed (up to 2 adults)

8.6 out of 10
Excellent
(30 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Ghent

Located in Ghent City Centre, Novotel Gent Centrum is next to Graffiti Street and Ghent Town Hall. This 3.5-star hotel has 117 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • St. Nicholas' Church - 1 min walk - 0.1 miles
  • Ghent Town Hall - 1 min walk - 0.1 miles
  • Korenmarkt Square - 3 min walk - 0.2 miles
  • Saint Bavo Cathedral - 3 min walk - 0.2 miles
  • Gravensteen Castle - 5 min walk - 0.3 miles

Getting around

  • Ghent-Dampoort Station - 19 min walk
  • Brussels Airport (BRU) - 65 min drive

Restaurants

  • ‪Amadeus 2 - ‬1 min walk
  • ‪Publika - ‬2 min walk
  • ‪Bier Central - ‬3 min walk
  • ‪Mòris - ‬3 min walk
  • ‪Café Den Turk - ‬3 min walk

About this property

Novotel Gent Centrum

Novotel Gent Centrum offers a gym, a sauna, and free WiFi in public areas. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include meeting rooms, a conference center, and a business center.
Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Other standard amenities include sitting areas, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (EUR 9.90 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (1,808 square feet of space)
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.40 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Fee for wired internet in public areas: EUR 9.90 per 24-hour period (rates may vary)
  • Nearby parking fee: EUR 30 per night (656 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Centrum Gent
Gent Centrum
Gent Novotel
Gent Novotel Centrum
Novotel Centrum Gent
Novotel Gent
Novotel Gent Centrum
Novotel Gent Centrum Ghent
Novotel Gent Centrum Hotel
Novotel Gent Centrum Hotel Ghent
Ghent Novotel
Novotel Ghent
Novotel Hotel Ghent
Novotel Gent Centrum Hotel
Novotel Gent Centrum Ghent
Novotel Gent Centrum Hotel Ghent

Frequently asked questions

Is free cancellation available at Novotel Gent Centrum?

Novotel Gent Centrum provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Novotel Gent Centrum?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Novotel Gent Centrum on Apr 19, 2026 start from $141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Novotel Gent Centrum?

This hotel is situated in Ghent City Centre, just steps from Belfry of Ghent and Ghent Christmas Market, and within a short walk of St. Nicholas' Church. You'll also find Korenmarkt Square and Gravensteen Castle less than a mile away.

Is there parking available at Novotel Gent Centrum?

Yes, there is an electric car charging station and wheelchair-accessible parking available.

Does Novotel Gent Centrum feature a casino on the premises?

No, Novotel Gent Centrum doesn't have a casino.

Is there an indoor pool at Novotel Gent Centrum?

No, there is no indoor pool at this hotel.

Is Novotel Gent Centrum good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Are there hot tubs at Novotel Gent Centrum?

No, but guests can enjoy a sauna at this hotel.

Does Novotel Gent Centrum have a restaurant with a breakfast menu?

Yes, Novotel Gent Centrum serves buffet breakfast each morning for a surcharge from its restaurant.

Does Novotel Gent Centrum allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Novotel Gent Centrum for a fee of EUR 20 per pet, per night.

Are there connecting rooms at Novotel Gent Centrum?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at Novotel Gent Centrum?

No, there aren't any guestrooms at Novotel Gent Centrum that offer a balcony.

Novotel Gent Centrum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 1001 reviews
Rating 8 - Good. 438 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sachin

Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy check in.
Stayed 3 nights in Dec 2025

8/10 Good

Callum

Liked: Cleanliness, staff & service, amenities
Staff were amazingly polite and welcoming. Room was clean and with plenty of room. It was quite loud so bring ear plugs but would definitely stay again!
Stayed 1 night in Dec 2025

10/10 Excellent

Gregg

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was accommodating, friendly staff, quick check-in
Stayed 1 night in Dec 2025

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

JACKELINE

Liked: Cleanliness, amenities, property conditions & facilities
Good options, clean and good service
Stayed 5 nights in Nov 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice rooms and great amenities. Spa is a treat
Stayed 3 nights in Aug 2025

2/10 Terrible

TIBISAY, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
Areli hotel no tiene aire acondicionado funcionando , demasiado calor , sin luz en el pasillo de los elevadores y solo 2 toalla en la habitación que era para dos . Me cambiaron 2 veces de habitación y sin aire ambas . La señorita de la recepción trato de ayudar pero no apareció ningún manager a resolver ni pude dormir del calor y pagué $170 , ni lo recomiendo para nada , me ofrecieron agua como compensación por la molestia . Me pareció muy poco profesional y responsable este hotel .
Stayed 1 night in Nov 2025

10/10 Excellent

DavidTuyet

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

2/10 Terrible

Jonathan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely leave reviews. I stay in hotels all over the world and I've worked in 44 countries at the last count. I've stayed in the Novotel Gent before, even hosted a week-long conference here in 2023 not that made any difference. In short the hotel is over-priced and under-loved. Specifically I payed 200 Euros a night for a hotel with a hole in the carpet, skirting board hanging off, scruffy, unkempt paint flecks (missing paint) in the bathroom and plastic curtains (with dirty marks). If I was paying 100 Euros a night I might not grumble, but come on this is a Novotel. The night staff on my arrival was quite insistent that I pay in full on my arrival at just before midnight. I know some hotels may have this 'rule' but it might have been a bit more considerate, say empathetic to ask about my journey (long tiring journey) and say "don't worry sir we know you have stayed here in the past, pay in the morning." I had problems with my business card and was put under pressure to pay the next day. When I managed to contact my bank and sort my card issues I came to pay the balance on Thursday morning to be met by "Oh I can't do it now, it's too difficult, pay in full when you check out". I also asked to change my room on Thursday. I was met by I can't do that you have to come back when my manager is here. Super: you can demand my money but you can't address the poor state of my room. It wasn't helped by the words "I can't help you I am only following orders". Awful choice of words
Hole in the carpet - lovely
Scruffy - lscrached paint.
Skirting board hanging off.
Lovely plastic curtains complete with stains
Stayed 10 nights in Oct 2025

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel has a very bad smell in the lobby
Stayed 2 nights in Oct 2025

8/10 Good

Kenneth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and efficient
Stayed 2 nights in Oct 2025

4/10 Poor

ibanne

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice good looking hall but rest of the hôtel is dated and particulary the rooms. Thery are due for a major refresh. I would not recommend it.
Stayed 2 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and the staff was amazing. They allowed us to check in early which was very helpful considering we had just flown in that morning. Thanks!
Stayed 2 nights in Sep 2025

6/10 Okay

peter

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is sadly lacking in maintenance. We have stayed in Novotel’s in other countries and had higher expectations than what we were met with. Paint peeling in the shower, bedside light switches, broken or missing, blackout curtains old and tattered
Stayed 3 nights in Sep 2025

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location that is close to the city center and many attractions. Nice and safe hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old dated hotel. Very expensive average breakfast. Staff people were nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Gordon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk staff were not very helpful are sympathetic with our problems.
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness

Ghent festival

Got in early and the room was suitable, big and reasonable, but a little dated. Only one towel, so rang down, didn't make a fuss as let in before 3.00pm The room was facing the bell, near St Nicholas church, so relevant to noise from the various Ghent Music Festival sites, but the sound proofing was excellent, so didn't bother us. The room was very hot and the heating / cooling system was old, noisy and inefficient, and the hotel was aware of this as there was a large fan, which only dissipated the hot air around the room, and the window if opened allowed the noise in. Second day we had to ask for two towels again as one only left, and only one tooth brush etc. We booked the sauna in the hotel, free which was great on Saturday, and did the same on Sunday. When we trekked back across town for 7pm, only to be told it was already taken and no record of our booking.
Stayed 5 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property - loved the pool!! Close to everything. Expedia reservation said breakfast included but they wouldn’t honour it - that’s the only issue. Otherwise highly recommended
Stayed 3 nights in Jul 2025

8/10 Good

Douglas, Seeheim-Jugenheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025