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SureStay Plus Hotel by Best Western Gatlinburg

Property class: 2.5

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Great Smoky Mountains National Park
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(129 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(61 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Great Smoky Mountains National Park - 3 min walk - 0.2 miles
  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.4 miles
  • Gatlinburg SkyPark - 14 min walk - 0.8 miles
  • Gatlinburg Convention Center - 14 min walk - 0.8 miles
  • Gatlinburg Space Needle - 15 min walk - 0.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a TV in a common area, and a vending machine.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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  • Breakfast included
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 19 minutes on foot from Anakeesta. You'll also find Gatlinburg Space Needle and Gatlinburg SkyPark less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Nov 15, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Nov 17, 2026 start from $64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg good for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include river views and a jetted bathtub.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony and some offer river views.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 642 out of 1299 reviews
Rating 8 - Good. 316 out of 1299 reviews
Rating 6 - Okay. 174 out of 1299 reviews
Rating 4 - Poor. 81 out of 1299 reviews
Rating 2 - Terrible. 86 out of 1299 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Really nice room for the value. Will stay again in the future
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great view to the river.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was friendly.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the main highway, view with river was awesome, breakfast was good! Free parking was a perk!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, does what it offers.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, ok breakfast, close to everything fun.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean room, pretty view from balcony
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a King suite and the room was very spacious and clean, the bed was a little hard but still comfortable, parking was easy even with my truck, walking distance from the strip, overall was great and would stay again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel overall, our 3rd time staying here. rooms are huge, location is good away from the main crowd.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast was great!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times love the spacious rooms and private balcony off the river. Easy access downtown. My kids love the pancake machine
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the tourist section of Gatlinburg. Easy walk to shopping and restaurants. Room was clean and parking was easy. Right at the entrance to the Smoky Mountains.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to choose this property because the majority of the reviews mentioned that this hotel was clean and that the riverside view of the balcony was nice. After spending 3 nights here, these reviews met my expectations. The property was clean, we really liked the breakfast, and I enjoyed watching the river run. I would stay here again the next time my family and I travel back to Gatlinburg.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good a/c, very nice bathroom and great location..
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service
Love the big room at this hotel and the customer service.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We enjoyed the sound of the river and views. Walking distance to some great restaurants! Clean room and awesome bed. Also enjoyed the walk in showers with grab bars.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Have stayed multiple times when traveling through Gatlinburg. It’s easy to downtown area and also super accessible to the Smoky Mountains. I have seen bears every time I stayed in the creek by the hotel.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good price and convenient location.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the river next to the room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bears
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place, great location rooms with a view and helpful staff.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service
This hotel offers a pleasant stay with its scenic riverfront location, spacious rooms, and great ambience. However, service fell short with unhelpful staff, an unaccommodating late check-out policy, a clogged bathroom drain, and a minor oversight with room amenities upon arrival that impacted the overall experience.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Staff & service
large room and river nearby
Stayed 1 night in Jul 2026

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