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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
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Front of property
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(96 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.3 miles
  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a vending machine, and a TV in a common area.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Comfort Suites Gatlinburg Downtown-Convention Center
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  • Breakfast included
  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 11 minutes on foot from Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Mar 20, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Mar 22, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg good for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include river views and a jetted bathtub.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony and some offer river views.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 569 out of 1082 reviews
Rating 8 - Good. 267 out of 1082 reviews
Rating 6 - Okay. 128 out of 1082 reviews
Rating 4 - Poor. 51 out of 1082 reviews
Rating 2 - Terrible. 67 out of 1082 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Johnny wilburn

Liked: Cleanliness, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Dec 2025

10/10 Excellent

Skyler

Traveled with partner
Liked: Amenities
Great stay, great views. And very reasonably priced
Stayed 2 nights in Dec 2025

4/10 Poor

gardnor

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bug in the room.
Stayed 1 night in Dec 2025

10/10 Excellent

Remy

Stayed 2 nights in Dec 2025

6/10 Okay

Taniesha

Traveled with family and small children
Cleaner doors
Stayed 2 nights in Dec 2025

10/10 Excellent

Ernestina

Grest
Stayed 2 nights in Oct 2025

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service
Safe place, clean bedrooms, very good breakfast
Stayed 1 night in Dec 2025

8/10 Good

Elijah

Stayed 1 night in Nov 2025

10/10 Excellent

Brooklyn

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bacon was really good
Stayed 3 nights in Dec 2025

2/10 Terrible

Hillary

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room had BUGS! Wasn’t cleaned properly at all.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nickey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was prefect staff was very helpful
Stayed 1 night in Dec 2025

8/10 Good

Stephanie

Traveled with family
Liked: Amenities
Disliked: Staff & service
Big room. Comfortable bed.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities
Room was clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was great. When I checked in, the lady didn’t seem too friendly. I told her who I was and all she really said was read this ,which was a paper about rules. Didn’t say hello or anything.
Stayed 2 nights in Nov 2025

10/10 Excellent

TIMOTHY, VAN NUYS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room for the price, every room is on the creek which is important. recently remodeled it still has flaws in sheetrock but is ausome for the price. stayed 3 times and it's been great everytime. The suite rooms are the best though they are pretty high above the creek. well worth it.
Stayed 3 nights in Nov 2025

4/10 Poor

Arunava

Liked: Cleanliness
Disliked: Amenities
Front desk staff at night shift is very unfriendly. She was on a phone when we checked in at night. She never even said hello, kept talking on the phone while we waited after a very tiring day. Breakfast was there but was mostly catered to young people. No options for skim or reduced fat milk. No fruits except banana and that too was not available everyday. Boiled egg was only available on weekend. They need to be more considerate about customer for all age group.
Stayed 3 nights in Nov 2025

10/10 Excellent

Laurence, Santa Rosa Beach

Stayed 2 nights in Nov 2025

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and nice we got thw suite it was amazing big there wasnt a coffee maker in the room but the breakfast at the hotel was scambled eggs sausage cereal milk yogurt bagels muffins and pancakes would stat there again next time
Stayed 3 nights in Nov 2025

4/10 Poor

Junyi

Stayed 2 nights in Nov 2025

8/10 Good

Wali

Traveled with family and small children
Alright
Stayed 1 night in Nov 2025

8/10 Good

Sean

Stayed 1 night in Nov 2025

8/10 Good

Herminio

Stayed 1 night in Nov 2025

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Yes being on the road all day it was good that we found a place with no hesitation And welcome
Stayed 1 night in Nov 2025

10/10 Excellent

Imera

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2025

10/10 Excellent

Becky

Stayed 1 night in Nov 2025

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