SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Pool
Air conditioning
Parking included
Free WiFi

Explore the area

218 Ski Mountain Road, Gatlinburg, TN, 37738

Place, Gatlinburg Space Needle
‪10 min walk‬
Place, SkyPark
‪10 min walk‬
Place, Ripley's Aquarium of the Smokies
‪18 min walk‬
Airport, Knoxville, TN (TYS-McGhee Tyson)
‪81 min drive‬

Room options

Standard Room, 2 Queen Beds, Balcony, River View

Excellent

Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Very good

Sleeps 6
2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Good

Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible, Balcony

Very good

Sleeps 2
1 King Bed

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Very good

Sleeps 4
1 King Bed

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Excellent

Sleeps 4
1 King Bed

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

Gatlinburg Convention Center - 9 min walk - 0.5 miles
Gatlinburg Space Needle - 10 min walk - 0.6 miles
SkyPark - 10 min walk - 0.6 miles
Ripley's Aquarium of the Smokies - 18 min walk - 1.0 mile
Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 2.3 miles

Getting around

McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

‪Ole Smoky Distillery - ‬11 min walk
‪Sugarlands Distilling Co. - ‬11 min walk
‪Loco Burro Fresh Mex Cantina - ‬13 min walk
‪Puckers Sports Bar - ‬12 min walk
‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool

Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a vending machine, and a TV in a common area.

Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Similar properties

Pool
Breakfast included
Parking included
Free WiFi

$57 nightly

Sep 29 - Sep 30

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Coffee and tea in common areas

Things to do

Seasonal outdoor pool
TV in common areas

Family friendly

In-room microwave
Mini-fridge
Seasonal outdoor pool

Conveniences

24-hour front desk
Vending machine

Guest services

Change of bedsheets (on request)
Housekeeping (on request)

Business services

Business center

Outdoors

In a national park
In the mountains
On a river
Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Lever door handles
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

7 floors
Designated smoking areas (fines apply)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

44-inch LED TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Mini-fridge

Access via exterior corridors
Air conditioning
Desk
Desk chair
Free local calls
Heating
Iron/ironing board
Laptop workspace
Phone

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Check-in: 3 PM
Check-out: 11 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

The seasonal pool is open from May to September.
Pool access available from 8:00 AM to 10:00 PM.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg

Family Inns

Family Inns America Gatlinburg

Travelodge Inn Gatlinburg River

Travelodge Inn River

Travelodge Gatlinburg River

Travelodge River

SureStay Plus Hotel Best Western Gatlinburg

SureStay Plus Best Western Gatlinburg

Surestay Plus By Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel

SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 19 minutes on foot from Ripley's Aquarium of the Smokies. You'll also find Gatlinburg Space Needle and SkyPark less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Oct 6, 2025 start from $100.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg good for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include jetted bathtubs and river views.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Are there rooms with balconies that I can book at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony with some featuring river views.