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Mercure Hotel Kaiserhof Frankfurt City Center

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Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Restaurant
Front of property
Restaurant
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Kaiserstr. 62, Frankfurt, HE, 60329
  • Place, Kaiserstrasse
    ‪1 min walk‬
  • Place, Staedel Museum
    ‪9 min walk‬
  • Place, Frankfurt Trade Fair
    ‪13 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Standard Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(28 reviews)
  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Rainfall showerhead, designer toiletries, hair dryer, electronic bidet

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Twin Room, Multiple Beds

Rainfall showerhead, designer toiletries, hair dryer, electronic bidet

Privilege, Twin Room, Multiple Beds

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Privilege, Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Frankfurt

Located in Bahnhofsviertel, Mercure Hotel Kaiserhof Frankfurt City Center is a leisurely stroll from popular sights such as Frankfurt Christmas Market and Alte Oper. This 4.5-star hotel has 106 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a gym. It's connected to a rail/subway station in central Frankfurt, and also a short walk from Römerberg and Frankfurt Trade Fair.

What's nearby

  • Financial District - 1 min walk - 0.0 miles
  • Kaiserstrasse - 1 min walk - 0.1 miles
  • Staedel Museum - 9 min walk - 0.5 miles
  • Frankfurt Trade Fair - 13 min walk - 0.7 miles
  • Römerberg - 14 min walk - 0.8 miles

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 24 min drive

Restaurants

  • ‪Selera Malaysian Restaurant - ‬3 min walk
  • ‪Sapôres Sàigòn Street Food - ‬1 min walk
  • ‪Kakadu's - ‬1 min walk
  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Moseleck - ‬2 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Mercure Hotel Kaiserhof Frankfurt City Center features a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for EUR 22 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a business center, and a computer station.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include tablet computers, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Executive Lounge

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 25 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 22 per day
  • Rollaway bed fee: EUR 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-3:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number DE277083211

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Is free cancellation available at Mercure Hotel Kaiserhof Frankfurt City Center?

Mercure Hotel Kaiserhof Frankfurt City Center provides free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on May 10, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Mercure Hotel Kaiserhof Frankfurt City Center?

This hotel is situated in Bahnhofsviertel within a short 14-minute walk of Frankfurt Christmas Market and also 14 minutes on foot from Alte Oper. You'll also find Römerberg and Deutsche Bank Park within a short drive.

Does Mercure Hotel Kaiserhof Frankfurt City Center have a casino at the property?

No, Mercure Hotel Kaiserhof Frankfurt City Center doesn't have a casino.

Will I find an indoor pool at Mercure Hotel Kaiserhof Frankfurt City Center?

No, there is no indoor pool at this hotel.

Does Mercure Hotel Kaiserhof Frankfurt City Center have a restaurant with a breakfast menu?

Yes, Mercure Hotel Kaiserhof Frankfurt City Center serves buffet breakfast for a surcharge each morning at Executive Lounge.

Will Mercure Hotel Kaiserhof Frankfurt City Center allow pets to stay free of charge?

No, pets aren't allowed at Mercure Hotel Kaiserhof Frankfurt City Center.

Where is the closest airport to Mercure Hotel Kaiserhof Frankfurt City Center?

The closest major airport to Mercure Hotel Kaiserhof Frankfurt City Center is Frankfurt Airport (FRA), which is 10.4 mi away (24 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.9 mi away.

Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 362 out of 1000 reviews
Rating 8 - Good. 413 out of 1000 reviews
Rating 6 - Okay. 125 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Mohamed Ismail

Stayed 4 nights in Jan 2026

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities
Before we even booked the hotel, I had reached out to the front desk. They were quick to answer, friendly and helpful. Upon arrival, we were delighted to find out that one of the two of our rooms was ready early so we were able to check in and clean up which was wonderful after our 12 hour flight. The location was perfect from the train station and access to the trams. Very highly recommend.
Stayed 1 night in Nov 2025

8/10 Good

Kurt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but the location lets it down
Stayed 2 nights in Dec 2025

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Grant

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy hotel with good service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Clean, big rooms.
Stayed 1 night in Dec 2025

8/10 Good

howard

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Convenient to train station although area little dodgy at night...near red-light district? Hotel allowed easy check in. Spacious room. Excellent breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
Nearby main train station conveniently
Stayed 1 night in Dec 2025

6/10 Okay

Melissa Jane

Traveled with partner
Liked: Cleanliness
Hotel was in an excellent location, easy walk from the train station and to the city centre. The street felt safer than other streets nearby so would stay in this area on this street again! The hotel itself had a lovely reception and bar area and helpful and friendly staff. The downside of this hotel was the room. Although very clean, the room was significantly smaller than what I thought I was getting from the images, it was hard to move around the bed and I am a petite woman! If you were larger you would struggle to get through the gap between the bed and the unnecessarily large chair. My partner and I compared the room to an old storage cupboard that the hotel thought they could use to make a room and get some extra money, we even questioned if it was meant to be used as a space for staff to stay! There was a lot of noise from the hallway as late as 11.30pm and starting about 7am so sleep was difficult - lots of banging doors and hoovering and other noises! Understand things need cleaning but being at the end of a hallway we didn’t expect this much noise! There was a lack of light in the room from the ceiling light and window. Room could do with a mirror by the desk to give it a use. The bed was broken and almost folded in half and made a lot of noise when you sat on it let alone laid - in hindsight we should’ve asked for a different room but we were only there 2 nights and it was late on night 1 when we realised so didn’t seem worth it - Our own fault really!
The space to move between the bed and chair - this couldn’t tuck in any more!
Small gap down the side of the bed especially when curtain drawn
Bathroom clean and good amenities
Light in the room that didn’t provide much of an evening
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, perfect location
Stayed 2 nights in Nov 2025

8/10 Good

Chamanthi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonably spacious room and bathroom. Good value
Stayed 2 nights in Nov 2025

8/10 Good

Moises

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Central Station. Great access to Messe from here. Walking distance to touristic areas like Alte Oper or Zeil. Great staff and rooms are very good comparing with European standards. Located next to a sex shop, many beggars and junkies in the area, specially at night. Not so nice, but somehow in Europe doesn't feel specially unsafe.
Stayed 5 nights in Oct 2025

8/10 Good

SAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
The body wash in my bathroom wasn’t replenished, causing me to call twice and wait 25 / 20 minutes while someone cape upstairs with another bottle.
Stayed 4 nights in Oct 2025

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugg
Stayed 3 nights in Oct 2025

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jul 2025

4/10 Poor

Kim Chin

Disliked: Property conditions & facilities
Poor bath design. As room is small, can do without the sofa to free up the space. Should have adjustable office chair to enable it to move inward, again, this help to free up the room space.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Jun 2025

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 4 nights in Sep 2025

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely but the bar was not open during our time there so couldn’t give any comment The area around the hotel is not great.. if you’re a single traveler I would be very aware of your surroundings
Stayed 3 nights in Sep 2025

6/10 Okay

Andrei, Calgary

Traveled with partner
Liked: Cleanliness
The hotel is ok but the area especially after done, seems unsafe full of homeless, prostitutes, wired people making you feel unsafe and unwelcome though no one did anything to us.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- Lovely, clean hotel, close to the train station. Neg- Very close to red light district with local area run down and dirty.
Stayed 3 nights in Sep 2025

2/10 Terrible

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The TV dod not work and once during the night it came on and woukd not shut off. Told front desk but nonone was around to fix it. The bedsxwere clean but super narrow. Exceptionally tiny room.
Stayed 1 night in Sep 2025

10/10 Excellent

Liliane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

O

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

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