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Venue Batán Hotel & Suites

3.5 star property
Riverfront hotel with a full-service spa connected to a shopping center in Cuenca

Choose dates to view prices

Photo gallery for Venue Batán Hotel & Suites

Front of property
Standard Double Room | View from property
Superior Room | Living area | 42-inch TV with cable channels, streaming services
Deluxe Double Room | Living area | 42-inch TV with cable channels, streaming services
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Spa
  • Gym
  • Parking included

Explore the area

View in a map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107
  • New Cathedral of Cuenca
    ‪12 min walk‬
  • Calderon Park
    ‪14 min walk‬
  • Río Tomebamba & Calle Larga
    ‪17 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪7 min drive‬

Room options

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed

View all photos for Standard Suite

Standard Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 560 sq ft
  • 2 bedrooms
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Cuenca

Venue Batán Hotel & Suites places you within a 10-minute stroll of University of Cuenca's Orchid Garden and Museum of Extreme Art. This 15-room, 3.5-star hotel has free breakfast, a full-service spa, and free in-room WiFi. Centrally located in Cuenca, the hotel is connected to a shopping center, and a short walk from Casa de los Arcos Art Museum and Iglesia San Sebastián.

What's nearby

  • New Cathedral of Cuenca - 12 min walk - 0.7 miles
  • Calderon Park - 14 min walk - 0.8 miles
  • Río Tomebamba & Calle Larga - 17 min walk - 0.9 miles
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.0 mile
  • Mall del Rio - 4 min drive - 1.5 miles

Getting around

  • Unidad Nacional Tram Station - 12 min walk
  • 14n - Antonio Borrero Station - 20 min walk
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪La Herradura - ‬10 min walk
  • ‪La Raiz - ‬11 min walk
  • ‪Laredos - ‬4 min walk
  • ‪La Fornace - ‬8 min walk
  • ‪antonio's - ‬5 min walk

About this property

Venue Batán Hotel & Suites

Riverfront hotel with a full-service spa connected to a shopping center in Cuenca
Guests staying at Venue Batán Hotel & Suites enjoy access to a full-service spa, a gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 27.20 per vehicle roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include coffee/tea in a common area, laundry facilities, and a gift shop.
42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include kitchenettes, balconies, and dining areas.
Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 15
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • No elevator
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • Streaming services

Food and drink

  • Dishwasher
  • Kitchenette
  • Late-night room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Separate dining area
  • Stovetop

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 27.20 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night
  • Hosted evening meal: USD 15

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Frequently asked questions

Is free cancellation available at Venue Batán Hotel & Suites?

Venue Batán Hotel & Suites offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Venue Batán Hotel & Suites?

As of Sep 10, 2025, prices found for a 1-night stay for 2 adults at Venue Batán Hotel & Suites on Sep 19, 2025 start from $57.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Venue Batán Hotel & Suites?

This hotel in Cuenca is within a 10-minute walk of University of Cuenca's Orchid Garden, Casa de los Arcos Art Museum, and Museum of Extreme Art. You'll also find Calderon Park and Río Tomebamba & Calle Larga less than a mile away.

Will I be able to park at Venue Batán Hotel & Suites?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Is there a spa available at Venue Batán Hotel & Suites?

There is a full-service spa available for guests to enjoy and services include sports massages, reflexology, mani/pedis, and body treatments.

Does Venue Batán Hotel & Suites have a casino?

No, Venue Batán Hotel & Suites doesn't have a casino.

Is there an indoor pool at Venue Batán Hotel & Suites?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Venue Batán Hotel & Suites?

This riverfront hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Venue Batán Hotel & Suites?

No, there isn't a spa tub at this hotel.

Does Venue Batán Hotel & Suites have a restaurant that serves breakfast?

Yes, Venue Batán Hotel & Suites serves free full breakfasts each morning from its restaurant.

Does Venue Batán Hotel & Suites allow pets to stay for free?

No, pets and service animals aren't allowed at Venue Batán Hotel & Suites.

Are there connecting rooms at Venue Batán Hotel & Suites?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Venue Batán Hotel & Suites?

The closest major airport to Venue Batán Hotel & Suites is Cuenca (CUE-Mariscal Lamar), which is 3.2 mi away (19 minutes by car).

Are there rooms with balconies at Venue Batán Hotel & Suites?

Yes, every guestroom at Venue Batán Hotel & Suites comes with a balcony with some featuring river or garden views.

Reviews

Venue Batán Hotel & Suites Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 38 out of 57 reviews
Rating 8 - Good. 13 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

Reviews

10/10 Excellent

Mariela

Liked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mariela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Súper limpio, todos muy amables, súper recomendado.
Stayed 1 night in May 2025

10/10 Excellent

Osei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Stayed 1 night in Dec 2024

6/10 Okay

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024

10/10 Excellent

Hugo G

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional.
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024

10/10 Excellent

MANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca trip

Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023

8/10 Good

Yessica, Tampa

Traveled with group
Liked: Cleanliness, staff & service
The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023

8/10 Good

Consuelo, Iselin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Heater for the rooms
Stayed 3 nights in Jul 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Gravel parking lot!
Stayed 1 night in May 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and comfortable

We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es nuevo y las habitaciones son muy bonitas con vista al río. Hay algunos detalles que les falta terminar. La atención muy buena pero podrían mejorar también un poquito más la atención con el desayuno.
Stayed 2 nights in Oct 2022

10/10 Excellent

Rick

Stayed 8 nights in Sep 2022

10/10 Excellent

Santiago

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Es moderna y accesible
Stayed 4 nights in Apr 2022

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff are friendly, responsive and helpful. Breakfast is included and very good quality and tasty. Small hotel makes for a more tranquil and intimate feel, which is nice for families. Housekeeping is very good. The back yard and path don't lead anywhere, which was disappointing, since it's right along the river. It would be nice to have access to the river. The Expedia listing says the family suite features cookware, dishes and other amenities with the kitchenette, but it was only upon request. The kitchen was completely empty and we had to request everything. If the hotel is seeking to cater to foreign travelers, they should consider stocking every kitchenette with the necessary cookware, dishes, soap, towels, etc, so that guests do not have to ask for so many things. For example, we asked for a coffee maker and they provided it a day later, but they did not provide filters or coffee. Taking care of the little details goes a long way to making guests feel at home and adds a lot of value to their experience, especially if we're paying $110 per night.
Stayed 4 nights in Dec 2021

8/10 Good

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good

Okay
Nice view of the running river.
Stayed 1 night in Dec 2021

4/10 Poor

robert

Business traveler
Disliked: Staff & service
Stayed 2 nights in Nov 2021

10/10 Excellent

Renzo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very modern building and friendly staff
Stayed 1 night in Sep 2021

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome hotel

really good hotel, close to walking distance to the historical center and other points of interest. had a river view and was worth it not only for the view of the river but the calming sounds of it too. breakfast each morning was amazing not to mention the friendly and helpful staff.
Stayed 6 nights in Aug 2021