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Heritage Inn Hotel & Convention Centre Cranbrook

Property class: 2.5

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Breakfast served
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Indoor pool
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Place, Cranbrook Golf and Country Club
    ‪2 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(62 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(61 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cranbrook

Tamarack Centre is a short stroll from Heritage Inn Hotel & Convention Centre Cranbrook, and other popular attractions like Cranbrook History Centre are within a mile (2 km). This 100-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi. It's connected to the convention center in central Cranbrook and also close to Cranbrook Golf and Country Club and Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.6 miles
  • Cranbrook Mall - 10 min walk - 0.6 miles
  • Regional District of East Kootenay - 16 min walk - 0.9 miles
  • Cranbrook History Centre - 1 min drive - 0.8 miles
  • Cranbrook Golf and Country Club - 2 min drive - 1.1 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪MR MIKES SteakhouseCasual - ‬5 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

At Heritage Inn Hotel & Convention Centre Cranbrook, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a hot tub, a conference center, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 3 to April 3:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet, per night
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

Are free cancellation options available at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Heritage Inn Hotel & Convention Centre Cranbrook?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Heritage Inn Hotel & Convention Centre Cranbrook on Apr 13, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Heritage Inn Hotel & Convention Centre Cranbrook?

This hotel is located in Cranbrook, a short 18-minute walk from Cranbrook History Centre and also 9 minutes on foot from Cranbrook Mall. You'll also find Tamarack Centre and Key City Theatre less than a mile away.

Is parking available on site at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, uncovered self parking is offered for free at the hotel.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a casino at the property?

No, Heritage Inn Hotel & Convention Centre Cranbrook doesn't have a casino.

Will I find an indoor pool at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7 AM and 10 PM.

What amenities will couples enjoy at Heritage Inn Hotel & Convention Centre Cranbrook?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Heritage Inn Hotel & Convention Centre Cranbrook feature a restaurant that includes a breakfast menu?

Yes, Heritage Inn Hotel & Convention Centre Cranbrook serves buffet breakfast for a surcharge each morning at Skylight Cafe.

Will Heritage Inn Hotel & Convention Centre Cranbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Heritage Inn Hotel & Convention Centre Cranbrook for a fee of CAD 20 per pet, per night.

Does Heritage Inn Hotel & Convention Centre Cranbrook have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Heritage Inn Hotel & Convention Centre Cranbrook?

The closest major airport to Heritage Inn Hotel & Convention Centre Cranbrook is Cranbrook, BC (YXC-Canadian Rockies Intl.), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Heritage Inn Hotel & Convention Centre Cranbrook?

No, there aren't any guestrooms with balconies at Heritage Inn Hotel & Convention Centre Cranbrook.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a wedding venue on site?

There are wedding services available at Heritage Inn Hotel & Convention Centre Cranbrook if that's in your vacation plans.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 188 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Everything fine.
Stayed 1 night in Jan 2026

4/10 Poor

Alex

Traveled with group, Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very old hotel with old carpet around. Smell is not good.
Stayed 1 night in Jan 2026

8/10 Good

Kaye

Stayed 1 night in Jan 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Matthew

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Room was clean but very basic which is in line with the price. Hot tub was broken and only lukewarm. The water was green in the hot tub. To be fair the ad only mentions a whirlpool and doesn't say the water would be hot. Still a little disappointing.
Stayed 2 nights in Jan 2026

6/10 Okay

Jean François

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Carpet smells bad. They tried to switch me to other bedrooms but all of them were smelling bad. Good breakfast. Dirty swimming pool
Stayed 1 night in Jan 2026

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We have stayed at this property many times. It needs so me remodeling but it was always clean and the staff was good. This time, it was still clean, the room had been slightly updated but the staff was not knowledgeable and there wasn’t good communication between staff. I was sent in the wrong direction for my second floor room and the comment was, oh it is that way?. Secondly, we had planned to eat in the hotel pub and was told by reception that there was a private party but we could still eat there. My husband went and spoke to a server who told us yes we could eat there but come at 5:00pm and we can only order from the sandwich menu. We went at 5:00, a server told us to pick a table that did not have a reserve sign and she would bring us a menu. We sat down and a few minutes later another server came out and said they were at capacity and “ we had to leave”. No apologies. It should have started at reception that there was a private event and not available for drop ins. Two people told us yes we could eat there in two separate areas, reception and a server. On another small point, the vouchers for breakfast should have the time range for breakfast. We will ppropably stay another time because of the convenience for our trip but I hope there will be more knowledgeable staff and communication.
Stayed 2 nights in Dec 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very nice staff. Also very accommodating with helping one person check in before main booking people arrived.
Stayed 1 night in Dec 2025

10/10 Excellent

Dennis

Stayed 2 nights in Dec 2025

8/10 Good

Peter

Stayed 1 night in Dec 2025

6/10 Okay

Spencer

Stayed 1 night in Dec 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Dec 2025

8/10 Good

Derek

Traveled with family
Facilities are a little tired but clean
Stayed 1 night in Dec 2025

8/10 Good

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Room clean & comfortable. Breakfast & hostess was awesome…thank you!!
Stayed 1 night in Dec 2025

8/10 Good

Vic

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice clean roomy.
Stayed 1 night in Dec 2025

10/10 Excellent

Davyn

Stayed 1 night in Dec 2025

10/10 Excellent

Davyn

Stayed 1 night in Dec 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here in Cranbrook, clean, good location and an excellent breakfast!
Stayed 2 nights in Dec 2025

6/10 Okay

Patsy

Traveled with partner
Need mattress topper. Matress old and hard as a rock
Stayed 1 night in Dec 2025

10/10 Excellent

Davyn

Stayed 1 night in Dec 2025

10/10 Excellent

Davyn

Stayed 1 night in Dec 2025

10/10 Excellent

Davyn

Stayed 1 night in Dec 2025

6/10 Okay

Karrie

Stayed 4 nights in Nov 2025

8/10 Good

Gillian, Kimberley

Stayed 1 night in Dec 2025

8/10 Good

Barry

Stayed 1 night in Nov 2025