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The Explorean Cozumel - All Inclusive

4.0 star property
VIP Access

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Exterior
Lobby
Ecotours
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly

Explore the area

View in a map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪1 min walk‬
  • Place, Chankanaab Beach Adventure Park
    ‪3 min drive‬
  • Place, Chankanaab National Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬
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Room options

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

  • Sleeps 3
  • Free WiFi

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Casita)

  • Sleeps 3
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Room, 1 King Bed, Non Smoking (Casita Stand Alone) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking (Casita)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds, Non Smoking (Casita)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

View from room

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Casita)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cozumel

The Explorean Cozumel - All Inclusive places you next to Arrecifes de Cozumel National Park and within a mile (2 km) of other popular attractions like Chankanaab National Park. This 4-star property has 56 guestrooms and offers conveniences like free breakfast, a full-service spa, and a private beach.

What's nearby

  • Arrecifes de Cozumel National Park - 1 min walk - 0.1 miles
  • Uvas Beach - 11 min walk - 0.6 miles
  • Dolphin Discovery - 19 min walk - 1.0 mile
  • Chankanaab Beach Adventure Park - 3 min drive - 1.1 miles
  • Chankanaab National Park - 3 min drive - 1.1 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 22 min drive

Restaurants

  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬7 min drive
  • ‪Al Chile - ‬6 min drive
  • ‪Blue Iguana Cantina - ‬7 min drive
  • ‪Fat Tuesday's - ‬6 min drive

About this property

The Explorean Cozumel - All Inclusive

Guests staying at The Explorean Cozumel - All Inclusive enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking and a ferry terminal shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a hot tub, free use of bicycles, and a computer station.
Guests can expect to find free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include furnished balconies, minibars, and ceiling fans. Change of towels is available on request.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Na' Ha' has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lool Kan

Things to do

  • Books
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Outdoor pool
  • Yoga classes

Family friendly

  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (35 inches high)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 77 per pet, per night
  • Dogs only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.75 per accommodation, per night
  • Sanitation services: USD 04.09 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Explorean Cozumel

Explorean Cozumel All Inclusive

Explorean Cozumel All Inclusive All-inclusive property

Explorean All Inclusive All-inclusive property

The Explorean Cozumel - All Inclusive Cozumel

Explorean All Inclusive Hotel

Explorean Cozumel All Inclusive

Hotel The Explorean Cozumel - All Inclusive Cozumel

Cozumel The Explorean Cozumel - All Inclusive Hotel

The Explorean Cozumel All Inclusive

Explorean Cozumel All Inclusive Hotel

Explorean All Inclusive

Hotel The Explorean Cozumel - All Inclusive

The Explorean Cozumel - All Inclusive Cozumel

The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling excursions, kayaking, and bartending classes.

How much does it cost to stay at The Explorean Cozumel - All Inclusive?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at The Explorean Cozumel - All Inclusive on Jun 29, 2026 start from $431, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see within easy reach of The Explorean Cozumel - All Inclusive?

Located steps from Arrecifes de Cozumel National Park, this property is in Cozumel, and within a 10-minute walk of Uvas Beach and Cozumel Butterfly & Botanical Gardens. You'll also find Chankanaab National Park and Paradise Beach within a short drive.

Is there parking available at The Explorean Cozumel - All Inclusive?

Yes, uncovered self parking is offered for free at the property. An electric car charging station is also available for guests.

Is a spa located at The Explorean Cozumel - All Inclusive?

Na' Ha' is the property's spa and services include prenatal massages, deep-tissue massages, aromatherapy, and couples treatments.

Does The Explorean Cozumel - All Inclusive include a casino on the premises?

No, The Explorean Cozumel - All Inclusive doesn't have a casino.

Is there an indoor pool at The Explorean Cozumel - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at The Explorean Cozumel - All Inclusive?

There are plenty of amenities for couples at this property, including a private beach (direct access), 2 beach bars, and an al fresco restaurant.

Does The Explorean Cozumel - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does The Explorean Cozumel - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, The Explorean Cozumel - All Inclusive serves free cooked-to-order breakfasts at Lool Kan each morning.

Does The Explorean Cozumel - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Explorean Cozumel - All Inclusive for a fee of USD 77 per pet, per night. The property also provides food and water bowls.

Does The Explorean Cozumel - All Inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Explorean Cozumel - All Inclusive?

The closest major airport to The Explorean Cozumel - All Inclusive is Cozumel Intl. Airport (CZM), which is 7.3 mi away (22 minutes by car).

Are there rooms with balconies at The Explorean Cozumel - All Inclusive?

Yes, every guestroom at The Explorean Cozumel - All Inclusive comes with a furnished balcony and some offer garden views.

Does The Explorean Cozumel - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at The Explorean Cozumel - All Inclusive if you plan to say "I do" during your trip.

The Explorean Cozumel - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 451 out of 705 reviews
Rating 8 - Good. 156 out of 705 reviews
Rating 6 - Okay. 56 out of 705 reviews
Rating 4 - Poor. 29 out of 705 reviews
Rating 2 - Terrible. 13 out of 705 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
We loved this place and will return, spacious private rooms and incredible staff.
Stayed 7 nights in Feb 2026

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous friendly staff. Clean room. Clean property. Overall a lovely stay.
Stayed 7 nights in Feb 2026

10/10 Excellent

Bruce Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing and quiet resort. Good service as well
Stayed 7 nights in Feb 2026

4/10 Poor

Mike

Traveled with family and small children
Liked: Amenities, property conditions & facilities
My problem started with Expedia. The ages of my children was processed wrong by Expedia and as a result I was charged an extra $975 for a second room which the hotel could not provide for me because they were fully booked. I figured no problem, Expedia will take care of me, I was wrong. So i paid almost $1000 for nothing!! I contacted Expedia for help but they told me too bad and it was not their problem. The resort also told me the same. Explorean is a nice place and Cozumel is wonderful but Expedia has absolutely awful customer support. Please be aware that if you encounter issues on your vacation you are on your own if you use Expedia. I will be using a local travel agent for future bookings. Thank you Expedia for NOTHING.
Stayed 7 nights in Feb 2026

10/10 Excellent

Chloe

Stayed 4 nights in Feb 2026

10/10 Excellent

Viktor

Stayed 9 nights in Feb 2026

8/10 Good

Jackson

F
Stayed 7 nights in Jan 2026

10/10 Excellent

Nicole

Stayed 6 nights in Feb 2026

10/10 Excellent

Michael, Stittsville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As first-time visitors from Canada to Cozumel and The Explorean, we spent 21 wonderful days there and truly cannot express how much we enjoyed our stay. Everything exceeded our expectations, and the staff, facilities, food, and impeccable cleanliness of the entire resort were all superb. What truly sets this hotel apart is the inclusion of a guided activity each day, such as cycling, dune buggy adventures, snorkeling, kayaking, beach outings, and historical museum visits, which puts the resort head and shoulders above others. The hardworking and courteous staff made an immediate and lasting impression. Gabriel and Edwin in the restaurant, Miguel at the pool, and Aaron at the beach provided exceptional service, while Ariel, Nestor, and Daniel, our knowledgeable and enthusiastic guides, made each activity especially memorable. My wife and I will most definitely be returning.
Stayed 21 nights in Jan 2026

10/10 Excellent

Leslie

Stayed 6 nights in Feb 2026

10/10 Excellent

Joyce

Stayed 7 nights in Jan 2026

8/10 Good

Wilma

Though our overall rating is good there were some things that almost prompted an ok rating. Our stay was during a cooler week. The air conditioning could not be turned off because it is sensor activated whenever an outside door would open so we couldn’t use the warmer outside air to heat the room. The room never was warmer than 68 degrees and usually at 62 degrees. The excursions that were part of the package used bicycles that were old and difficult to ride and could not be adjusted for height differences. After the first short excursion with the bikes we knew we couldn’t go on the coastal, much longer excursion. There are no towel bars or even pegs to hang wet towels. And there are no chairs or desk height table in the room. Having said the above, the food, staff, location and cleanliness were all good.
Stayed 7 nights in Jan 2026

6/10 Okay

Angelo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel was nice. Food was okay. Staff was okay but VERY pushy for you to stay again and extremely pushy for you to go to meetings in order to stay with them again and made you feel awful if you said you weren't interested in the meetings.
Stayed 8 nights in Jan 2026

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Place was just good. Good wasn’t very good, staff was very good thought. Shout out to Miguel and JUan at the fiesta pool and Luis at the explorian pool They were amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Rongshen

Stayed 7 nights in Jan 2026

10/10 Excellent

Kalina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best staff i ever had in any resort , great food , beaufifull nature and ocean with reef to snorkel.
Stayed 7 nights in Jan 2026

10/10 Excellent

Montserrat

The excuse
Stayed 8 nights in Jan 2026

8/10 Good

DeLaun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and beds were so very comfy. The staff was awesome. Daniel being someone who took very good care of us. Was disappointed in the food. There was never an amazing meal between the two resorts. Had to walk down the road for decent food.
Stayed 9 nights in Jan 2026

8/10 Good

Joanna

Liked: Cleanliness, amenities
Staff was amazing! Food was amazing! Stunning views! But, the place is dangerous. Too many steps and different levels and booby traps. I don't drink and I got injured multiple times. Unsteady rails. My daughter grabbed a rail and fell into the jungle. We told the Management about our injuries and they said, I'm sorry and made no effort to fix any of the problems.
Stayed 2 nights in Jan 2026

8/10 Good

Christina Marie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best thing about the resort is the staff. They are friendly and courteous. Loved having the excursions included. Room was clean, comfortable and well maintained. Food experience was excellent. It is nice to have access to the adjacent resort as most restaurants are on that side, you access the beach by the other property, and the pool is bigger there. It would be nice if Explorean was adults-only. Still an enjoyable vacation overall.
Stayed 7 nights in Jan 2026

8/10 Good

Eileen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Peaceful and quiet No microwave no TV. Back to nature and yet access to the Americana if you want more excitement. The excursions were great Personnel very friendly and anxious to please any request
Stayed 7 nights in Jan 2026

8/10 Good

Lauren

Stayed 4 nights in Jan 2026

10/10 Excellent

Kimberly Arlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying at the Explorean Cozumel. We loved the entire resort. This time around we were excited that the pool had been redone. But the staff are amazing, Luis, Edwin, Gabriel to name a few. The truly made our stay wonderful. room are perfect and the serene atmosphere of the resort is perfect. Can't wait to go back again.
Stayed 12 nights in Jan 2026

10/10 Excellent

Xiaowanni

Liked: Cleanliness, property conditions & facilities
Staffs. Great service. Great place to snorkel.
Stayed 4 nights in Jan 2026

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and drinks are really good. Everyone is friendly. The excursions were the best part of the stay. Only problem was we didn't have hot/warm water in our room for 4 days. We had mentioned it several times, however it took finding a manager and physically bringing him to the room to prove how cold the water was. They finally fixed it. Nothing was offered for the inconvenience so that was a little disappointing.
Stayed 7 nights in Jan 2026

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