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The Mallard Hotel

Property class: 2

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Photo gallery for The Mallard Hotel

Premium bedding, down comforters, memory foam beds
Premium bedding, down comforters, memory foam beds
Front of property
Game room
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
178 Five Points Dr, Copperhill, TN, 37317
  • Place, East Polk Public Library
    ‪12 min walk‬
  • Place, Blue Ridge Scenic Railway
    ‪21 min drive‬
  • Place, Blue Ridge Lake Marina
    ‪26 min drive‬

Room options

View all photos for Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Double Queen Deluxe

  • Mountain view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Premium bedding, down comforters, memory foam beds

King Room

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Premium bedding, down comforters, memory foam beds

King Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Pet Friendly-Double Queen Deluxe

  • Mountain view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly-King room

Premium bedding, down comforters, memory foam beds

Pet Friendly-King room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Copperhill

Located within a leisurely stroll of East Polk Public Library, The Mallard Hotel is within a few miles (5 km) of Ocoee Adventure Center. This 35-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • East Polk Public Library - 12 min walk - 0.7 miles
  • Ocoee River - 4 min drive - 3.6 miles
  • Blue Ridge Scenic Railway - 21 min drive - 17.4 miles
  • Blue Ridge Lake - 24 min drive - 17.8 miles
  • Blue Ridge Lake Marina - 26 min drive - 19.9 miles

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪Hardee's - ‬6 min walk
  • ‪Subway - ‬6 min drive
  • ‪The Waterfront Bar - ‬5 min drive
  • ‪Rum Cake Lady & Cuban Cafe - ‬6 min drive

About this property

The Mallard Hotel

Guests staying at The Mallard Hotel enjoy free WiFi in public areas, laundry facilities, and a picnic area. There's free parking if you drive. Additional amenities include a vending machine, a TV in a common area, and barbecue grills.
Guests can expect to find free WiFi and 43-inch Smart TVs with satellite channels and Netflix. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other amenities include kitchenettes, private yards, and microwaves. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property welcomes pets for free
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

Frequently asked questions

Is a free cancellation option available at The Mallard Hotel?

The Mallard Hotel provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Mallard Hotel?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at The Mallard Hotel on May 3, 2026 start from $79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Mallard Hotel?

This hotel is located in Copperhill, close to Ocoee River, Ocoee Adventure Center, and Toccoa River Adventures. You'll also find Nantahala National Forest and Raft One within a short drive.

Is there parking available at The Mallard Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does The Mallard Hotel include a casino on the premises?

No, The Mallard Hotel doesn't have a casino.

Is there an indoor pool at The Mallard Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Mallard Hotel?

Amenities that appeal to couples at this hotel include premium bedding, Hulu, and a kitchenette.

Does The Mallard Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Mallard Hotel feature a restaurant that includes a breakfast menu?

The Mallard Hotel offers free on-the-go breakfast each morning though there is no restaurant.

Does The Mallard Hotel allow pets to stay for free?

Yes, dogs can stay for free at The Mallard Hotel.

Does The Mallard Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at The Mallard Hotel?

No, you won't find guestrooms with balconies at The Mallard Hotel.

The Mallard Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 140 reviews
Rating 8 - Good. 24 out of 140 reviews
Rating 6 - Okay. 25 out of 140 reviews
Rating 4 - Poor. 12 out of 140 reviews
Rating 2 - Terrible. 15 out of 140 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angel

Stayed 1 night in Jan 2026

6/10 Okay

Sissy

Traveled with family
Liked: Cleanliness
The room was clean, slightly dated. The instructions for check-in were very clear. However, the keypad was not functioning and the code for the lock box was incorrect. The staff quickly moved us to another room which we were able to enter with no problem.
Stayed 1 night in Jan 2026

10/10 Excellent

Angel

Stayed 4 nights in Jan 2026

2/10 Terrible

Raquel

Traveled with family
Disliked: Staff & service, amenities
Key code did not work. Information on email misleading and no customer service as nobody available when we arrived. Nothing specified on email that office would be closed when we arrived. It only stated that lobby is alwsys open. In addition, this was listed as a hotel, but it was actually a motel.
Stayed 1 night in Jan 2026

8/10 Good

mackenzie

Liked: Cleanliness
the room was great. clean and comfortable. the only issue was the thin walls so the dogs barking was annoying. also the room randomly smelled like cigarette smoke so i did not like that. especially because we had a no smoking room and all the rooms around us were no smoking. the smell was coming through the air vents. not a fan of that. but overall it was a decent experience
Stayed 2 nights in Dec 2025

8/10 Good

Orgen

Traveled with family and small children
Liked: Cleanliness
Clean and comfortable room. No staff on site, however , when I encountered issues with my reserved room, a staff came to give me the keys to the new room. No breakfast as advertised. Otherwise location is very accessible to the main road.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an excellent room. One of the best mattresses I have ever slept on! Great bar with Keuri coffee maker, coffee pods, real creamer, etc. Microwave and a sink! Great TV with Tubi for movies. Only negative, they need to update the outside!
Stayed 1 night in Nov 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities
Great still would like to know if military get a discount?
Stayed 1 night in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Nov 2025

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had difficulty checking in, our code did not work, no one was at reception except for a phone number. We called and were given the lockbox combination for the physical key which we used for the duration of our stay. IDK, it was strange not having a person onsite.
Stayed 1 night in Nov 2025

2/10 Terrible

miguel, Dallas

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no towels in our unit went down this morning at 8 o’clock for breakfast no coffee cups no breakfast had to call maintenance to find one towel was told someone would be on the property at 7 AM 8 o’clock still nobody on site
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 1 night in Nov 2025

8/10 Good

Melissa

Stayed 2 nights in Nov 2025

6/10 Okay

Yvonne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Code did not work on assigned room. Had to call and they had to change our room. Very frustrating after a long day on the road.
Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
No face to face with anyone as you get your room and door code via email which turned out to be very nice. I didn't know what you do if you have an issue but we didn't. Very nice, very modern room. Absolutely did not expect how nice it would be. It says the breakfast is grab and go which, to me, means a banana and muffin in a bag but it was much more of a Continental bfast with tables, etc.
Stayed 1 night in Nov 2025

6/10 Okay

Clifford, Hiawassee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
There was no staff present. Everything was self-service. We were running out of toilet paper and there was none in the supply room. Also, no Kleenex tissue available. Breakfast leaves a lot to be desired. It was all bread items every day! Also, no decaf coffee.
Stayed 4 nights in Nov 2025

10/10 Excellent

jill

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room great comphy bed and pillows.
Stayed 2 nights in Nov 2025

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Fast internet, cute styling, comfy bed. I would definitely come back to this MOTEL!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Stayed 2 nights in Oct 2025

4/10 Poor

Vicki

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Key pad for entrance don’t work. Staff on site not able to help - had to call a number for assistance. TV didn’t work. No hot water.
Stayed 1 night in Oct 2025

8/10 Good

Kami

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have 2 dogs (FREE, no extra charges) .great facility, clean ,good deal for the buck. Lots of grass for dogs. But would like tea offered, as per the great coffee in-room.
Stayed 1 night in Oct 2025

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Kelly

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs mold removal. It could have just been our room yet we all returned home sick from the mold in our room.
Stayed 3 nights in Oct 2025

6/10 Okay

Jay

Stayed 2 nights in Oct 2025

2/10 Terrible

Mohsen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were filled with stink bugs flies and cockroaches not enough towels or toiletries in the rooms no breakfast was available despite the fact it was stated that the room comes with breakfast no staff on site either
Stayed 1 night in Oct 2025