2/10 Terrible
Timothy T., Keller, TX
20 sept. 2025
Le gustó: Limpieza
Very disappointed. Didn't stay
The property was very VERY small, and despite the pictures showing a driveway, the day we were arriving I received an email with instructions that said the driveway was NOT part of this unit and we needed to park on the street. The property is much smaller than it looks in the photos, so much so that my daughter felt claustrophobic from the moment we stepped in, let alone when we went upstairs to the very small second bedroom. Tried to get at least some of our money back but the Host, a company called Hoste, refused, saying that VRBO wouldn't allow it. I contacted VRBO and they said this was NOT true, that Hoste could issue a refund or partial refund at their own discretion. There's no way to know just how small this place is without looking at it, so hopefully our experience will at least help someone else not lose money with Hoste in the future. We rented another place in Palmer Lake which was thankfully available, had a much better refund policy (lesson learned!).
Timothy T.
Se hospedó 5 noches en junio de 2025