6/10 Okay
Myra
Traveled with family
Apr 23, 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room was spacious and clean. Was told upon check in a shuttle to the Woodfield Mall would be available next morning. Went to sign up for shuttle next morning and was told “we don’t shuttle to the Mall, only to select businesses in the area”. The biggest reason for selecting this hotel was because on the site within Orbitz in the description, it specifically read “shuttle within 5 miles”. Very disappointing to find out that didn’t include the Mall and we had to drive there. Had to hunt down Housekeeping on 2nd day to replenish towels, toilet paper, etc. even though we were told on check in we would be provided this service and our room number would be put on the list for that day. When I found a housekeeper, she pointed out our room was not included on her daily task list. Two elevators serviced the hotel and only one was in service. There was no “out of order” on the 2nd one, but we were there 3 nights and the 2nd one never moved. And the one that did work was extremely slow. Breakfast was just so so.
Myra
Stayed 3 nights in Apr 2026
