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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Lounge
Terrace/patio
Reception
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(61 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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About the neighborhood

Chester

The Queen at Chester Hotel, BW Premier Collection places you within a mile (2 km) of popular attractions like Chester City Walls and Chester Racecourse. This 218-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • University of Chester - 14 min walk - 0.8 miles
  • Chester Racecourse - 4 min drive - 1.5 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Town Crier - ‬1 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Guests of The Queen at Chester Hotel, BW Premier Collection enjoy access to free WiFi in public areas, meeting rooms, and a business center. Self parking is available for GBP 13 per night. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Guests can expect free WiFi and TVs with digital channels. Coffee makers, free local calls, and hair dryers are also available.

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9.0 out of 10, Wonderful, 762 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per night
  • Cribs/infant beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

What is there to do close to The Queen at Chester Hotel, BW Premier Collection?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's a short 16-minute walk from Chester City Walls and also 8 minutes on foot from Grosvenor Park. You'll also find Chester Racecourse and Chester Zoo within a short drive.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Mar 21, 2026, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Apr 12, 2026 start from $85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Queen at Chester Hotel, BW Premier Collection?

Yes, uncovered parking is offered for GBP 13 per night.

Does The Queen at Chester Hotel, BW Premier Collection feature a casino?

No, The Queen at Chester Hotel, BW Premier Collection doesn't have a casino.

Will I find an indoor pool at The Queen at Chester Hotel, BW Premier Collection?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Queen at Chester Hotel, BW Premier Collection?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and a bar/lounge.

Are there hot tubs at The Queen at Chester Hotel, BW Premier Collection?

No, this hotel doesn't have a spa tub.

Does The Queen at Chester Hotel, BW Premier Collection feature a restaurant that includes a breakfast menu?

Yes, The Queen at Chester Hotel, BW Premier Collection serves to-go breakfast for a surcharge each morning at V&A Restaurant.

Will The Queen at Chester Hotel, BW Premier Collection allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Queen at Chester Hotel, BW Premier Collection for a fee of GBP 50.00 per pet, per day.

Are there connecting rooms at The Queen at Chester Hotel, BW Premier Collection?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Queen at Chester Hotel, BW Premier Collection?

The closest major airport to The Queen at Chester Hotel, BW Premier Collection is Chester (CEG-Hawarden), which is 10 mi away (24 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.4 mi away (40-minute drive).

Are there rooms with balconies that I can book at The Queen at Chester Hotel, BW Premier Collection?

Yes, some guestrooms at The Queen at Chester Hotel, BW Premier Collection offer a balcony and may feature courtyard views.

Does The Queen at Chester Hotel, BW Premier Collection have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Queen at Chester Hotel, BW Premier Collection.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews
Rating 8 - Good. 269 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2025

8/10 Good

John

Stayed 2 nights in Dec 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere for a pre Christmas break
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Stayed 2 nights in Dec 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities
Lovey spacious rooms location perfect x
Stayed 1 night in Dec 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and reception staff welcoming
Stayed 1 night in Dec 2025

6/10 Okay

Marianne

Liked: Cleanliness, staff & service, amenities
The room was pleasant and comfortable and the hotel is in an ideal location for the station and the town centre. However, the parking is very expensive and doesn’t include any discount for staying at the hotel. We also stayed during the Christmas period and although we were warned in advance, there was a huge amount of noise from the Christmas parties. This made it impossible to sleep and I feel that the room price should be significantly discounted during these events .
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Great room, polite and helpful staff! The hotel is very comfortable, and even when busy, it didn’t feel crowded. Will be staying again next time I’m in Chester.
Stayed 1 night in Dec 2025

8/10 Good

JANE

Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Stayed 1 night in Dec 2025

8/10 Good

Samantha

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
We didn't get the room we booked. We were put in an accessible room & not a standard double.
Stayed 1 night in Dec 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and spacious. The door to the room and the bathroom had large gaps which let in a lot of light/made it seem a little less private. Would have been nice to be able to open the window a little. Arrived 10 minutes early and wasnt able to check in, was asked to come back. We didnt have breakfast but we did have a nice drink in the bar.
Stayed 1 night in Dec 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Very poor the room had black mold on the walls no heating, bathroom was dirty overall not what I expected for the money , I’ve stayed in better hostels
Stayed 1 night in Nov 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Room very dated rips in curtains needs upgrade
Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very small dated room but clean with excellent bathroom/shower.Staff food etc very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nina

Stayed 2 nights in Nov 2025

10/10 Excellent

elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities
Fabulous hotel , room was comfy and clean with lovely bathroom and bath The breakfast was great too Staff were excellent
Stayed 2 nights in Dec 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities
The hotel has beautiful décor that blends its heritage charm with modern comfort. The staff were friendly and helpful throughout our stay. Our only minor issues were the low water pressure in the shower and a few underwhelming breakfast items, both in terms of the setup and the food itself. Despite these small niggles, we would very much stay again.
Stayed 1 night in Dec 2025

8/10 Good

Philip

Stayed 1 night in Nov 2025

2/10 Terrible

Matthew

Liked: Room comfort
Disliked: Cleanliness, staff & service
The hotel is quite pricey for a night in Chester, and although outdated the hotel does offer nice accommodations, decent breakfast and a handy location.. although some guests will be luckier than others. The hotel hosts functions on weekends, and if you are staying on the first floor rooms 130-150 you will feel the effects. These rooms are situated right above the loud function, which goes on until around 12:30pm. We had two nights over the weekends and both nights functions were planned, the hotel staff did move our room the second night. When we informed them the morning after our first night, they just laughed and said well look to see if we can move, I assume we took the place of an unlucky guest on the second floor. The hotel and its staff clearly know these rooms shouldn’t be available to non-attending function guests, but obviously don’t care and would rather the room rates than guest satisfactory. Even though our second night was without issue, I have to review 1 star as you shouldn’t be doing that to people. Be careful when checking In, check if functions and make sure of second-third floor if so- good luck.
Stayed 2 nights in Dec 2025

4/10 Poor

vicki

Disliked: Staff & service, property conditions & facilities
I do not think the room was not in line with the price that was paid. I would say some staff was not happy in their work and showed this infront of customers. When we entered the bar area you could see food and rubbish on the floor, dirty tables and the bar was full of dirty dishes. It was suppose to be a rest for us. They had a number of functions taking place and downstairs was full of loud drunk people with security having to escort people out of the building and upstairs all you could hear was very loud music.
Stayed 2 nights in Dec 2025

8/10 Good

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff were excellent, will visit again.
Stayed 2 nights in Dec 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Lovely hotel
Stayed 2 nights in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Staff were great. Hotel is amazingly decorated. Would stay again but… Room 320 was damp from previous roof leak. We had no hot water for 1st day of stay. Apart from that, lovely hotel!
Stayed 2 nights in Dec 2025

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