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Crowne Plaza Chester by IHG

4.0 star property
Hotel with a full-service spa, 4-minute walk to Chester Cathedral

Choose dates to view prices

Photo gallery for Crowne Plaza Chester by IHG

Breakfast, lunch, dinner served; British cuisine
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Interior
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

View in a map
Trinity Street, Chester, England, CH1 2BD
  • Place, Chester Racecourse
    ‪4 min walk‬
  • Place, Chester City Walls
    ‪4 min walk‬
  • Place, Chester Cathedral
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

8.8 out of 10
Excellent
(15 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(24 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(30 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(24 reviews)
  • 230 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

8.0 out of 10
Very good
(1 review)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed (Super King)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Multiple Beds

  • 315 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(22 reviews)
  • 230 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Chester

Chester Cathedral is within a 5-minute walk of Crowne Plaza Chester by IHG while other popular sites like Grosvenor Museum are within a 15-minute stroll. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Chester Town Hall - 3 min walk - 0.2 miles
  • Chester Racecourse - 4 min walk - 0.3 miles
  • Chester City Walls - 4 min walk - 0.3 miles
  • Chester Cathedral - 4 min walk - 0.3 miles
  • University of Chester - 9 min walk - 0.5 miles

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Sandwich'd - ‬1 min walk
  • ‪Beer Heroes - ‬3 min walk
  • ‪The Coach House - ‬2 min walk
  • ‪The Watergates Bar - ‬4 min walk
  • ‪Bar Lounge - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

Hotel with a full-service spa, 4-minute walk to Chester Cathedral
Crowne Plaza Chester by IHG features a full-service spa, an indoor pool, and a gym. Self parking is available for GBP 17 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, electric kettles, and free newspapers. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,269 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:30 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

Are free cancellation options available at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do near Crowne Plaza Chester by IHG?

Guests positively rate the hotel's walkable location in Chester, just steps from Chester Town Hall and The Rows of Chester, and within a short walk of Chester City Walls. You'll also find Eastgate Clock and Chester Racecourse less than a mile away.

Is parking available on site at Crowne Plaza Chester by IHG?

Yes, parking is offered for GBP 17 per day. Though parking is limited, accessible parking and bicycle parking are also available.

Is there a spa available at Crowne Plaza Chester by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, mani/pedis, body treatments, and facials.

Does Crowne Plaza Chester by IHG include a casino at the property?

No, Crowne Plaza Chester by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Chester by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:30 AM and 8:00 PM.

What do couples enjoy most about Crowne Plaza Chester by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Crowne Plaza Chester by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Crowne Plaza Chester by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Chester by IHG serves an English breakfast for a surcharge on weekend mornings at Stables Bar & Grill.

Does Crowne Plaza Chester by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Chester by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Chester by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Chester by IHG?

The closest major airport to Crowne Plaza Chester by IHG is Chester (CEG-Hawarden), which is 5.2 mi away (25 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.6 mi away (42-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Chester by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Chester by IHG.

Does Crowne Plaza Chester by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Crowne Plaza Chester by IHG.

Reviews

Crowne Plaza Chester by IHG Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 572 out of 1009 reviews
Rating 8 - Good. 307 out of 1009 reviews
Rating 6 - Okay. 72 out of 1009 reviews
Rating 4 - Poor. 38 out of 1009 reviews
Rating 2 - Terrible. 20 out of 1009 reviews

Reviews

10/10 Excellent

James

Stayed 2 nights in Aug 2025

2/10 Terrible

Home

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.
Stayed 1 night in Aug 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive, friendly and extremely acommadating
Stayed 1 night in Aug 2025

10/10 Excellent

Winston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Jacqueline

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
One person on reception on arrival with 9 people trying to check in. Another person showed up but chose to answer telephone rather than check people in. Had to wait 20 minutes on check in
Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly staff
Stayed 4 nights in Jul 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Treshika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Although room was book for two adults and 1 child (13 year old), at time of booking age of child is required, the sofa bed was not made up in the room. Requested the front desk to make up the bed, their response was as it was not requested in the booking the bed was not made and had to wait 45mins as night staff was undergoing a shift change. Additionally the room was not set for three people with no towels etc. excellent location but room is dated. On the doorstep of the city centre with plenty of restaurants and town centre walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Eleri

Stayed 3 nights in Aug 2025

10/10 Excellent

Dorothy A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems for the couple of nights I stayed. Really relaxing, enjoyable, comfortable and welcoming a stay.
Stayed 2 nights in Aug 2025

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore chester. Parking available nice club rooms. Meg on reception is incredibly helpful and friendly
Stayed 1 night in Aug 2025

8/10 Good

Lesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Stayed 2 nights in Aug 2025

6/10 Okay

Benjamin

Liked: Cleanliness

Fine.....

A fine place to stay, location is great. The hotel itself though seems a little run down, rooms could possibly do with a little bit of a spruce up. Everything was clean and working but you can tell its probably due a freshen up some time soon.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

6/10 Okay

Cathy

Stayed 1 night in Jul 2025

4/10 Poor

Charlotte

Stayed 1 night in Jul 2025

10/10 Excellent

JAN, South Cerney, Cirencester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite hotel when staying in Chester for all the reasons we’ve highlighted. Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble! We will see you again soon - thank you all!
Stayed 5 nights in Jul 2025

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