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Crowne Plaza Chester by IHG

4.0 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Chester by IHG

Lobby
Breakfast, lunch, dinner served; British cuisine
Exterior
Interior
Indoor pool, open 7:30 AM to 8:00 PM, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Trinity Street, Chester, England, CH1 2BD
  • Place, Chester Racecourse
    ‪4 min walk‬
  • Place, Chester City Walls
    ‪4 min walk‬
  • Place, Chester Cathedral
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

9.0 out of 10
Wonderful
(16 reviews)
  • 240 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(25 reviews)
  • 230 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(33 reviews)
  • 220 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(26 reviews)
  • 230 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(10 reviews)
  • 240 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

  • 240 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

7.4 out of 10
Good
(6 reviews)
  • 240 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

  • 315 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(24 reviews)
  • 230 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Frequently asked questions

Are free cancellation options available at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Chester by IHG?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester by IHG on Mar 22, 2026 start from $101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Crowne Plaza Chester by IHG?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's within a 10-minute walk of Chester City Walls and Chester Racecourse. You'll also find Chester Town Hall and The Rows of Chester less than a mile away.

Is there parking available at Crowne Plaza Chester by IHG?

Yes, parking is offered for GBP 17 per day. Though parking is limited parking, wheelchair-accessible parking and bicycle parking are also available.

Is there a spa available at Crowne Plaza Chester by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body treatments, mani/pedis, and facials.

Does Crowne Plaza Chester by IHG include a casino at the property?

No, Crowne Plaza Chester by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Chester by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:30 AM and 8:00 PM.

What do couples enjoy most about Crowne Plaza Chester by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and couples/private dining.

Does Crowne Plaza Chester by IHG have a hot tub?

No, but this hotel does have a steam room.

Does Crowne Plaza Chester by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Chester by IHG serves an English breakfast for a surcharge on weekend mornings at Stables Bar & Grill.

Does Crowne Plaza Chester by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Chester by IHG though service animals are welcome.

Does Crowne Plaza Chester by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crowne Plaza Chester by IHG?

The closest major airport to Crowne Plaza Chester by IHG is Chester (CEG-Hawarden), which is 5.2 mi away (25 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.6 mi away (42-minute drive).

Are there rooms with balconies at Crowne Plaza Chester by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Chester by IHG.

Does Crowne Plaza Chester by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Crowne Plaza Chester by IHG.

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews
Rating 8 - Good. 294 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Theresa

Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff
Stayed 1 night in Dec 2025

10/10 Excellent

Joanna

Traveled with group, Traveled with family
Staff always super helpful and friendly. Rooms always clean and tidy. Excellent advice about saving money for future stays. Great deal on breakfast with blue light card. We will be back again
Stayed 1 night in Dec 2025

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Cleanliness
Room was very dusty in corners of room,phone was very dusty as were the tops of lights & skirting boards. car parking very stressful as no parking spaces within hotel on arrival,steam room was closed off & noticed the doors around pool area were in need of a good clean,Breakfast good as were staff & location of hotel is central to town,we have stayed in a few crowne plaza hotels over the last few months & found this one disappointing & it was most expensive one too,the front of building is situated underground & if on my own i would of felt intimidated as a secluded area.Reception is situated just above lower ground,so not very welcoming as you enter hotel. Sorry just needs some improvements overall & good housekeeping 😔
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Stayed 1 night in Dec 2025

2/10 Terrible

romina

Disliked: Cleanliness, property conditions & facilities
Every thing was horrible. Your staffs at 8 of morning without permission they come to room for cleaning me and my partner were sleep. Then the window was broken we frozen and tower was dirty we told the receptionist they told me we will send you email even they didn’t send me email I really angry right now I don’t know what I have to do I’m tired to call and no one pay attention it
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were excellent, the room was spotless, spacious and warm with good size comfortable beds. We will definitely stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsey

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities
Good position with great staff
Stayed 1 night in Nov 2025

8/10 Good

Dorothea

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless staff very friendly and courteous, I was disappointed that there was work being carried on along the corridor to our room.
Stayed 3 nights in Nov 2025

8/10 Good

Rachel

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Room comfort
Been before, but this was not as good, staff were helpful as expected, however the room we were given was not acceptable, the toilet had been used and was blocked. We were given a replacement. My overall opinion is the room was looking a bit tired and in need of an upgrade , the bathroom was not as good ,the shower head was poor water flow and not as clean as i would have liked. There was not enough tea and coffee and milk. The tv remote batteries were flat. The windows need secondary glazing as traffic noise was bad, We use IGH hotels a few times in different city's and think the crowne plaza chester is a good hotel, but needs some attention to details for customer satisfaction. We will probably try elsewhere in chester next time
Stayed 1 night in Nov 2025

8/10 Good

Alison

Traveled with family
Liked: Property conditions & facilities
Club lounge from 6pm-8pm. Staff were lovely
Stayed 1 night in Nov 2025

8/10 Good

Shirley

Stayed 2 nights in Nov 2025

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucy

Stayed 1 night in Nov 2025

10/10 Excellent

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Cameron

Good
Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and staff wer very helpful and professional
Stayed 1 night in Nov 2025

6/10 Okay

Lee-Roy

Liked: Cleanliness, staff & service, amenities
No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.
Stayed 1 night in Nov 2025

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open
Stayed 1 night in Nov 2025

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would have given 5 stars but were not given access to club room despite being included until enquired on second day. Complimentary drink didn’t quite make up for that. On gaining access to the club room it was unfortunately rather disappointing. Notwithstanding staff were on the whole very helpful and accommodating. Excellent food and service. Would definitely stay again due to convenient location but would not bother with premium club room.
Stayed 2 nights in Nov 2025

6/10 Okay

Craig

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Check in experience had to wait for a long time only to be told our Room wasn't ready yet which is a suprise to me as House keeping Knocked my room door 🚪 before 10am on my Departure day to see if I was ready for leaving my room yet . The Bar staff were nice Friendly and knowledgeable of the local area. Car parking at £17 per night is expensive i thought and considering I got blocked in by another Car when I was leaving I thought the car park was poor and very Tight. My Room was Wondering Clean fresh and modern very happy with that but overall Disappointed with our Short Stay at the Hotel and Will try somewhere different next month.
Stayed 1 night in Nov 2025

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