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Crowne Plaza Chester by IHG

4.0 star property
Hotel with a full-service spa, 4-minute walk to Chester Cathedral

Choose dates to view prices

Photo gallery for Crowne Plaza Chester by IHG

Lobby
Breakfast, lunch, dinner served; British cuisine
Interior
Exterior
Indoor pool, open 7:30 AM to 8:00 PM, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Trinity Street, Chester, England, CH1 2BD
  • Place, Chester Racecourse
    ‪4 min walk‬
  • Place, Chester City Walls
    ‪4 min walk‬
  • Place, Chester Cathedral
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

8.8 out of 10
Excellent
(15 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(25 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(32 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(26 reviews)
  • 230 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Multiple Beds

  • 315 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(24 reviews)
  • 230 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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  • Free WiFi
  • Restaurant
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9.4 out of 10, Exceptional, 1,004 reviews
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About the neighborhood

Chester

Chester Cathedral is within a 5-minute walk of Crowne Plaza Chester by IHG while other popular sites like Grosvenor Museum are within a 15-minute stroll. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Chester Town Hall - 3 min walk - 0.2 miles
  • Chester Racecourse - 4 min walk - 0.3 miles
  • Chester City Walls - 4 min walk - 0.3 miles
  • Chester Cathedral - 4 min walk - 0.3 miles
  • River Dee - 15 min walk - 0.8 miles

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪The Coach House - ‬2 min walk
  • ‪Sandwich'd - ‬1 min walk
  • ‪Beer Heroes - ‬3 min walk
  • ‪The Watergates Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

Hotel with a full-service spa, 4-minute walk to Chester Cathedral
Crowne Plaza Chester by IHG features a full-service spa, an indoor pool, and a gym. Self parking is available for GBP 17 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, electric kettles, and free newspapers. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Hotel Indigo Chester by IHG
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,004 reviews
$94 nightly
The price is $113
Jan 18 - Jan 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,269 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:30 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

Are free cancellation options available at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do near Crowne Plaza Chester by IHG?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's within a 10-minute walk of Chester City Walls and Chester Racecourse. You'll also find Chester Town Hall and Eastgate Clock less than a mile away.

Is there parking available at Crowne Plaza Chester by IHG?

Yes, parking is offered for GBP 17 per day. Though parking is limited, accessible parking and bicycle parking are also available.

Is there a spa available at Crowne Plaza Chester by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, mani/pedis, and body treatments.

Does Crowne Plaza Chester by IHG include a casino at the property?

No, Crowne Plaza Chester by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Chester by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:30 AM and 8:00 PM.

Is Crowne Plaza Chester by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Crowne Plaza Chester by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Crowne Plaza Chester by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Chester by IHG serves an English breakfast for a surcharge on weekend mornings at Stables Bar & Grill.

Does Crowne Plaza Chester by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Chester by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Chester by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Chester by IHG?

The closest major airport to Crowne Plaza Chester by IHG is Chester (CEG-Hawarden), which is 5.2 mi away (25 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.6 mi away (42-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Chester by IHG?

No, at Crowne Plaza Chester by IHG, there aren't any guestrooms that list a balcony.

Does Crowne Plaza Chester by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Crowne Plaza Chester by IHG.

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1023 reviews
Rating 8 - Good. 311 out of 1023 reviews
Rating 6 - Okay. 77 out of 1023 reviews
Rating 4 - Poor. 37 out of 1023 reviews
Rating 2 - Terrible. 22 out of 1023 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place very central to Chester

Good wifi speed/signal & easy to log in. Managed to get a parking space easily on Friday afternoon. Excellent access to hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Rory

Business traveler
Liked: Cleanliness, staff & service
Parking was confusing and not really clear, Club lounge was not what I expected and in all not like other Plaza's i have stayed at. Good note was that evening Bar staff were beyond excellent service and saved the stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Needed to get a portable heater as the central heating wasn't to come on until 6pm. Car park is small and compact. 5 minute walk into Chester centre with plenty of shops, bars and restaurants.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2025

8/10 Good

Mrs Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice but bathroom could be updated.Very comfortable bed. Excellent breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in with good advice from Meg on places to eat in Chester.
Stayed 2 nights in Oct 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

David

Stayed 1 night in Sep 2025

10/10 Excellent

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staff and lovely city
Stayed 2 nights in Sep 2025

6/10 Okay

Ronald

Liked: Cleanliness
Hotel is in a great location for Chester city centre, hotel looking a bit tired now could do with some renovation. We stayed in a Superior room but don’t know what was superior about it. Didn’t get any information from the receptionist just basically given our room key. Had to phone reception to ask for the WiFi details. Drinks in the bar lounge are very expensive
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel lovely staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities, room comfort

Chester stay

Breakfast was excellent. The proximity of the hotel to Chester centre is very good.
Stayed 1 night in Sep 2025

10/10 Excellent

Andy

Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect place to stay for night in chester
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - very convenient for shops and restaurants etc . Our room was very spacious and clean and the breakfast was excellent.
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Sep 2025

6/10 Okay

Edgar

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff, clean room, nice location
Stayed 2 nights in Sep 2025

10/10 Excellent

Rickie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this place especially the bar staff!
Stayed 4 nights in Sep 2025

10/10 Excellent

Lesley

Stayed 1 night in Aug 2025

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
We stayed 5 nights and bed wasn't changed in that time. Pool and spa wasn't very clean . Steam room and sauna both out of action. Food was lovely as were the staff. Just little things. We paid £935 for 5 nights room and breakfast. 5 nights at 5* Grovenor is same price
Stayed 5 nights in Sep 2025