We booked this property to celebrate a birthday in Charlotte. The house is beautiful. He received a 2 star because he was a very unprofessional, uncaring host. It was 10 ladies traveling from out of town. He couldn't accommodate an earky check in. One of the rooms is advertised as having 2 queens and a twin bed. However, it had a twin air mattress instead. So, that is false advertisement. The host never answered any of our calls. He was slow to respond to messages. He didn't follow through with any of his request like sending repairman for jacuzzi. Nor did he resolve any of our issues. We spent the whole weekend texting him for assistance. We found out jacuzzi doesn't get hot just stays lukewarm. My friend fell down the stairs and injured herself badly because the stairs were super slippery. There's no safety precautions like rubber pads from the rooftop to the 2nd floor. No towels for jacuzzi use. Also, not enough washcloths or towels for amount of guest's. We couldn't operate the fireplaces. There's plenty of light switches in the house but none labeled. No book with instructions on how to use any of the amenities. Master bedroom need new remote batteries. Luckily, the guests next door helped with firepit one night. They were more helpful than host. After, hearing our complaints he informed us he will give a partial refund. Not sure how much or if that will happen. We made the best out of our situation but it could've been better with a better host. Host too busy for conc