6/10 Okay
Verified traveler
Traveled with family
Apr 14, 2025
Disliked: Cleanliness, staff & service
The room we booked was advertised as a 6 person room. We are a family of 6. When we arrived we were given a 4 person room and told that’s what we booked. I showed them my booking and they said they were fully booked and could not offer us a solution except for one roll away bed still leaving one of our 6 without a bed. No other solution was offered. There was a permanent sign that the front desk person would be back in a few minutes. Each time we went to the desk we had to wait for them to come in from outside to assist us. When we contacted hotels.com about the stay, they said they would have to get in touch with the hotel. They then told me the front desk was no help and they were given the managers cell phone but were sent voicemail with no call back. The room its self was ok. There was a large stain on the carpet right by the bed, the wardrobe had a funny smell, and the bath tub piece covering the drain was left up and we had to put it back in place. The underside was covered in mold.
Verified traveler
Stayed 1 night in Apr 2025