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Hotel Casa Relax

3.0 star property

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Photo gallery for Hotel Casa Relax

Outdoor pool
Game room
Interior
Property entrance
Triple Room | In-room safe, blackout drapes, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle del Pozo No. 25 - 105, Getsemani, Cartagena, Bolivar, 130001
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Place, Clock Tower
    ‪8 min walk‬
  • Place, Walls of Cartagena
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, blackout drapes, free WiFi

Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

In-room safe, blackout drapes, free WiFi

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom | In-room safe, blackout drapes, free WiFi

Standard Quadruple Room, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Large Twin Bed and 1 Queen Bed OR 1 Queen Bed
  • Free WiFi

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About the neighborhood

Cartagena

Hotel Casa Relax places you in Cartagena Walled City, within a leisurely stroll of popular sights such as Cartagena de Indias Convention Center and Clock Tower. This 12-room, 3-star bed & breakfast has free breakfast, an outdoor pool, and free in-room WiFi.
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What's nearby

  • Plaza de la Trinidad - 2 min walk - 0.1 miles
  • Cartagena de Indias Convention Center - 6 min walk - 0.4 miles
  • Clock Tower - 8 min walk - 0.5 miles
  • Walls of Cartagena - 11 min walk - 0.6 miles
  • San Felipe de Barajas Castle - 11 min walk - 0.6 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Di Silvio Trattoria - ‬2 min walk
  • ‪Cervecería Cartagena Bar - ‬2 min walk
  • ‪Salon Tropical - ‬2 min walk
  • ‪Casa Del Túnel - ‬1 min walk
  • ‪Rebelion - ‬3 min walk

About this property

Hotel Casa Relax

Hotel Casa Relax features an outdoor pool, free WiFi in public areas, and a business center. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a library and laundry facilities.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include ceiling fans and safes.
Recreational amenities at the bed & breakfast include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; reservations required

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant

Things to do

  • Billiards/pool table
  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers offsite parking (reservations required).
Property Registration Number 45218

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 8 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel Casa Relax Cartagena
Hotel Casa Relax
Casa Relax Cartagena
Casa Relax
Hotel Casa Relax Cartagena
Hotel Casa Relax Bed & breakfast
Hotel Casa Relax Bed & breakfast Cartagena

Frequently asked questions

Is a free cancellation option available at Hotel Casa Relax?

Hotel Casa Relax offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What's there to do close to Hotel Casa Relax?

This bed & breakfast is situated in Cartagena Walled City within a short 12-minute walk of Clock Tower and also 15 minutes on foot from Walls of Cartagena. You'll also find Bocagrande Beach and Port of Cartagena within a short drive.

Is parking available on site at Hotel Casa Relax?

No, there isn't parking at the bed & breakfast but you'll find nearby parking (off-site parking (reservations required)).

Does Hotel Casa Relax include a casino?

No, Hotel Casa Relax doesn't have a casino.

Will I find an indoor pool at Hotel Casa Relax?

No, this bed & breakfast doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 8 PM.

Is Hotel Casa Relax good for couples?

Couples will appreciate amenities like an outdoor pool, a restaurant, and a free daily breakfast at this bed & breakfast.

Are there hot tubs at Hotel Casa Relax?

No, there isn't a spa tub at this bed & breakfast.

Does Hotel Casa Relax have a restaurant that serves breakfast?

Yes, Hotel Casa Relax serves free continental breakfast each morning from its restaurant.

Will Hotel Casa Relax allow pets to stay free of charge?

Yes, dogs can stay for free at Hotel Casa Relax.

Are there connecting rooms at Hotel Casa Relax?

No, this bed & breakfast doesn't feature connecting guestrooms.

How close is the airport from Hotel Casa Relax?

The closest major airport to Hotel Casa Relax is Rafael Nunez Intl. Airport (CTG), which is 3.5 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Hotel Casa Relax?

No, there aren't any guestrooms at Hotel Casa Relax that offer a balcony.

Hotel Casa Relax Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 231 reviews
Rating 8 - Good. 94 out of 231 reviews
Rating 6 - Okay. 16 out of 231 reviews
Rating 4 - Poor. 8 out of 231 reviews
Rating 2 - Terrible. 7 out of 231 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night but friendly staff and nice amenities.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and convenient location. Thank you for the great hospitality.
Stayed 4 nights in Apr 2024
Verified

8/10 Good

HERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location..
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, amenities
Helpful staff, clean rooms, nice pool. Right in the center of things
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

caroline

Liked: Amenities, property conditions & facilities
Lovely place. Lovely staff. Great pool.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Gabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in May 2024
Verified

8/10 Good

Amir

Nice area in Getsemani
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. There’s nothing I didn’t like about this hotel.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities
Calm, tidy, helpful staff
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience of the area. Getsemani is a great area.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, pool , a/c, free breakfast. We took a side trip for a couple of days and they were willing to hold our luggage there.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Casa Relax. The morning breakfast table was a great mix of nationalities. The pool and hammocks in the middle of the property were so inviting. The staff was helpful and friendly.
Verified

10/10 Excellent

Domingos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good the workers are very friendly, the property have i a problem with the hot water and shortage ot tables and chairs for serving the breakfast.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay when you are in the Getsemini area of Cartagena, not upscale but affordable. In the heart of things, but quiet once you pass through the hotel doors. The staff are so friendly and professional, and make a good breakfast. It was very hot and humid during the stay, so the pool and the hammocks were great to use, just outside the room, which was air conditioned.
Stayed 14 nights in Nov 2023
Verified

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property, spacious rooms, pool is amazing, safe hotel too, would be great for families. Only complaint is that the room sheets smelled a little so bring some air fresheners if you care about that. But other than that pretty good
Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities

perfect place in cartagena

Very good hotel, very simple and at a very good price. All the rooms overlook the indoor pool where you can relax. Cartagena is a very festive city, with music everywhere, but from the hotel, you could find peace. Breakfast is taken around a large table, which will allow you to make acquaintances. In terms of location, you are 100 meters from Trinidad Square, so you can do a lot of things on foot.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property in the heart of Getsemani. The staff there are amazing and always eager to provide assistance. The rooms and pool area are always clean. Breakfast was great. It can get a little noisy in the evening from from the open-air bars and stuff out in the street so if you're a light sleeper or early-bird, you may want to reconsider. For us, it was all part of the Cartagena experience and we lost zero sleep.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Call me baby
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay has been wonderful. The property location is walkable to many places so you do not need transportation. The breakfast is included and the ladies that every day have been preparing those delicious meals have made our time more enjoyable. I recommend you to try the pineapple marmalade that is fresh and homemade by the staff. The only thing is that it needs more places to hang up towels (especially if you have booked a room for 3 people or more). Overall, this place is comfortable to stay as we felt safe, it has easily access to many interesting areas nearby, lively area, the staff is wonderful all of them!
Stayed 3 nights in May 2024
Verified

6/10 Okay

Cynthia

Disliked: Amenities
Our stay here was just okay. The night staff was not as friendly as the morning/ day staff. I was rudely questioned when I requested more towels. Also the towels were clean but had many stains.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Saleema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I adored this place. I stayed in 4 similar hotels across Southeast Asia, and this topped every single one. The location is perfect. The workers are so so so kind and make the best homey breakfast. The room and bathroom is clean. There is always an employee at the desk, no matter the time. It has a pool and hammock and is very beautiful (I do love red). The only minor issue is that there were a bit small bugs, but I didn’t notice before my siblings told me. Highly highly recommend!
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

Nadia

Liked: Cleanliness, staff & service

Good location with nice pool

Casa Relax has good location with walking distance to everything you need in town. The breakfast is simpel consisting of two eggs, white bread with jam and some fruits, you can also choose crepes. It is clean but old interior. The staff was friendly and helped us with booking taxi to and back to the airport. The place has also a nice pool and hammocks in the common area. It’s however very noisy in the evening from the street and in the morning when everyone eats breakfast, at least for us that got a room just outside the eating area. I would anyhow recommend the hotel for a couple of nights in Cartagena if traveling on a budget.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
The night receptionist was very rude would fall asleep and not open the door and yelled at us for knocking more then once after we waited a few minutes for him to open. Besides that the ladies who did breakfast were very nice!
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Conrad

Disliked: Property conditions & facilities
Location is good if you’re wanting to stay out late and party. If you have early morning tours like we did, I’d advise going somewhere else (even a block or two away). The noise outside was very loud even in the room. Other than the noise though, the location is great! Hot water and wifi were spotty. Staff were very friendly but did not speak much English even though it says they do on Expedia. Breakfast was good.
Stayed 4 nights in Dec 2023
Verified

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
Stayed 1 night in Mar 2025