The room was large, very clean, however it was freezing, no heating in the bathroom either. Check in was a nightmare, issues with the IT system, caused double bookings, staff were floundering about didnt have a clue how to deal with the ever growing guests arriving to check in. They didnt tell us what the issue was, we only found out due to a frustrated guest. It was on par with a delayed flight with no information. I ended up packing up and going home after spending 2 hours freezing in the room. Driving around Cardiff, the hotel was hard tonfind the parking is tucked in off the main road you wouldnt know it was there unless you had been before, not well sign posted at all. I ended up parking in St Mary's car park, which was a good 5 minute walk from the hotel. All in all it was a very stressful day/evening and I wouldnt put myself through it again.