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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Aerial view
Exterior
12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(104 reviews)
  • Garden view
  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • Garden view
  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is a short stroll from Moon Palace The Grand Cancun - All-inclusive, and other popular attractions like Moon Palace Golf Club are within a few miles (5 km). This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.5 miles
  • Moon Palace Golf Club - 3 min drive - 1.6 miles
  • Xoximilco - 5 min drive - 2.9 miles
  • Delfines Beach - 24 min drive - 12.2 miles
  • La Isla Shopping Mall - 34 min drive - 16.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive features a private beach, a golf course, and a marina. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and access to locker space. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and 42-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also available.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Aerial view
Moon Palace Cancun - All-Inclusive
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  • All inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 3,026 reviews
$542 nightly
The price is $660
Mar 24 - Mar 25
Total with taxes and fees
Moon Palace Cancun - All-Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 005-007-001007/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Is free cancellation available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Mar 24, 2026 start from $1,046, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Moon Palace The Grand Cancun - All-inclusive?

This property is located in Cancun, a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Is parking available on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Moon Palace The Grand Cancun - All-inclusive?

Spa services at the property include deep-tissue massages, sports massages, aromatherapy, and reflexology.

Does Moon Palace The Grand Cancun - All-inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and 12 restaurants at this property.

Does Moon Palace The Grand Cancun - All-inclusive feature a casino at the property?

No, Moon Palace The Grand Cancun - All-inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools.

What amenities will couples enjoy at Moon Palace The Grand Cancun - All-inclusive?

There are many amenities for couples at this property, including a private indoor hot tub as well as a private beach and a beach bar.

Are there hot tubs at Moon Palace The Grand Cancun - All-inclusive?

No, but guests can enjoy a steam room at this property.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant that serves breakfast?

Yes, Moon Palace The Grand Cancun - All-inclusive has 12 restaurants, and serves free full breakfasts each morning.

Will Moon Palace The Grand Cancun - All-inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace The Grand Cancun - All-inclusive though service animals are welcome.

Are there connecting rooms at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't feature connecting guestrooms.

Where is the closest airport to Moon Palace The Grand Cancun - All-inclusive?

The closest major airport to Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN), which is 7.2 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Moon Palace The Grand Cancun - All-inclusive?

Yes, every guestroom at Moon Palace The Grand Cancun - All-inclusive comes with a furnished balcony and some offer garden and pool views.

Does Moon Palace The Grand Cancun - All-inclusive host weddings?

Take advantage of the wedding venue at Moon Palace The Grand Cancun - All-inclusive if you plan to say "I do" during your trip.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1182 out of 1914 reviews
Rating 8 - Good. 338 out of 1914 reviews
Rating 6 - Okay. 182 out of 1914 reviews
Rating 4 - Poor. 91 out of 1914 reviews
Rating 2 - Terrible. 121 out of 1914 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christina

Stayed 3 nights in Nov 2025

2/10 Terrible

peter, Edmonton

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I rarely leave negative reviews, but our experience at Moon Palace The Grand was bad enough that I feel obligated to warn others. From the moment we arrived, things went downhill fast. First, the water in our shower smelled like sewer, and no matter what we tried, the temperature never got hotter than lukewarm. On top of that, the tile in the shower was dirty, which is the last thing you expect from a “luxury” resort. The food was awful, and it wasn’t just us—many guests were getting sick, whether from the food or the water, nobody seemed to know. Either way, it’s unacceptable for a place that markets itself as a premium experience. If you’re expecting those bright turquoise Cancun beaches… don’t. The beach here is dark, murky, and nothing like the photos. Definitely not the picturesque Cancun vibe we were hoping for. And be prepared: from the moment you check in, everyone is trying to sell you something—upgrades, packages, timeshares, you name it. It’s relentless and made the stay even more frustrating. We stayed 3 days, and honestly, 3 days was 3 days too many. We’ve stayed at other resorts nearby, and Planet Hollywood is significantly better in every way. Save your money and your sanity—don’t waste it here.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wasia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love this resort
Stayed 4 nights in Nov 2025

10/10 Excellent

Notah Constance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for families
Stayed 3 nights in Nov 2025

10/10 Excellent

Devesh

Stayed 5 nights in Dec 2025

2/10 Terrible

Jinho

Stayed 3 nights in Nov 2025

2/10 Terrible

Jinho

Disliked: Cleanliness, staff & service
The bed has a noticeable odor, and the air-conditioning unit is not functioning effectively
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Stayed 3 nights in Oct 2025

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia access was pointless. Would not book through Expedia again but rather through the resort itself.
Stayed 6 nights in Nov 2025

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Facility and staff were amazing!
Stayed 6 nights in Nov 2025

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Zarin

Traveled with family
Liked: Amenities
Great resort for kids! Steak house restaurant was amazing! Buffet in the main lobby was mediocre but the one by the pool was quite good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ambika

Stayed 5 nights in Nov 2025

4/10 Poor

Jeff

Traveled with family and small children
Disliked: Cleanliness
We had to call to get the room made everyday and the cleanliness wasn't good , sheets were never changed. The balcony was filthy. The buffet was boring with the same food every day. and they try and sell you a discount package at check in and won't give you your room key until you listen to the offer, they try again at departure which is annoying.
Stayed 7 nights in Nov 2025

8/10 Good

Fatema Barkat, Westborough

Stayed 4 nights in Nov 2025

6/10 Okay

Gurinder

Stayed 4 nights in Nov 2025

10/10 Excellent

Tasha

Stayed 1 night in Nov 2025

8/10 Good

Harpreet

Stayed 5 nights in Nov 2025

10/10 Excellent

Sooyoung

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good for families with young kids! I strongly recommend ‘Circus’ restaurant. And Cusco is also good. Room cleaning is so so.
Stayed 5 nights in Nov 2025

10/10 Excellent

helda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in the moon palace Grande , very beautiful facility , very organized , the staff is amazing , the quality of the food is great
Stayed 4 nights in Nov 2025

10/10 Excellent

Herlinda

Traveled with family
Liked: Cleanliness, amenities
Staff was the best customer service
Stayed 6 nights in Nov 2025

8/10 Good

Jayasimha, Georgetown

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Stayed 5 nights in Nov 2025

8/10 Good

Megan

Stayed 5 nights in Nov 2025

4/10 Poor

Ashley

Stayed 4 nights in Nov 2025

10/10 Excellent

Ira

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the food was phenomenal as usual. Chef’s kiss!
Stayed 5 nights in Nov 2025

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