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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

Poolside bar
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool umbrellas, sun loungers
View from room
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(75 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.2 out of 10
Good
(20 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(71 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(68 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Hot tub
  • Parking included
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8.6 out of 10, Excellent, 2,949 reviews
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The price is $131
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About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun is 2.2 mi (3.5 km) from La Isla Shopping Mall and within a 10-minute drive of other popular attractions like Aquaworld. This 502-room, 3.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Cancun, and a short drive from Gaviota Azul Beach and Cancun Convention Center.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Plaza Caracol Mall - 6 min walk - 0.4 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Mandala Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk

About this property

Krystal Cancun

At Krystal Cancun, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,311 reviews
$221 nightly
The price is $272
May 10 - May 11
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-000112/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Is free cancellation available at Krystal Cancun?

Krystal Cancun provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Cancun?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on May 10, 2026 start from $183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Krystal Cancun?

This resort is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is parking available on site at Krystal Cancun?

Yes, valet and self parking are offered for free at the resort.

Is a spa located at Krystal Cancun?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Cancun feature a casino on the premises?

No, Krystal Cancun doesn't have a casino.

Will I find an indoor pool at Krystal Cancun?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Krystal Cancun?

This beachfront resort offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a swim-up bar.

Does Krystal Cancun have a hot tub?

No, but this resort does have a steam room.

Does Krystal Cancun feature a restaurant that includes a breakfast menu?

Yes, Krystal Cancun has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Krystal Cancun.

Does Krystal Cancun have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Krystal Cancun?

The closest major airport to Krystal Cancun is Cancun Intl. Airport (CUN), which is 14.7 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Krystal Cancun?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy ocean and city views.

Does Krystal Cancun host weddings?

Take advantage of the wedding venue at Krystal Cancun if you plan to say "I do" during your trip.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 657 out of 1534 reviews
Rating 8 - Good. 345 out of 1534 reviews
Rating 6 - Okay. 235 out of 1534 reviews
Rating 4 - Poor. 137 out of 1534 reviews
Rating 2 - Terrible. 160 out of 1534 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Zhila

Stayed 6 nights in Feb 2026

10/10 Excellent

oscar ivan

Stayed 3 nights in Feb 2026

8/10 Good

Shantel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the staff was amazing. The only opportunity for improvement would be the dinner options, which I’d rate a 5/10.
Stayed 4 nights in Jan 2026

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The best was how our personal concei
Stayed 4 nights in Jan 2026

10/10 Excellent

Chris Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms and resort were very clean. Staff were amazing. Especially Carlos our waiter on the beach. Could use some bacon or sausage for breakfast.
Stayed 8 nights in Jan 2026

4/10 Poor

Christopher Patrick

Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Stayed 6 nights in Jan 2026

10/10 Excellent

Trenton

Stayed 6 nights in Jan 2026

10/10 Excellent

Ricardo

Traveled with family
Liked: Amenities
Staff was super nice
Stayed 3 nights in Dec 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s was good.
Stayed 2 nights in Jan 2026

4/10 Poor

Trina Louise

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel makes a great first impression. The exterior and lobby are attractive and feel like a nice property. Unfortunately, that’s where the positives mostly end. The room was very small with extremely thin walls — we could hear everything our neighbors were doing. Cleanliness was a major issue. The bathroom was disgusting, and the shower was old and worn. Overall, the room felt dirty and poorly maintained, which was very disappointing compared to the lobby. We also had an uncomfortable experience at the Mediterranean restaurant where a waiter entered his own tip, both on the receipt and directly into the credit card machine, without our consent. When I noticed and tried to address it, the waiter disappeared, and no one would help. I reported it to the front desk and was told a manager would contact me, but that never happened. I also noticed similar tipping behavior throughout the resort. Service was poor unless you tipped first. The surrounding area outside the resort felt dirty. The highlight was the beach — beautiful, calm water and easily the best beach experience I’ve had in Mexico. Locals share the beach, which we didn’t mind. Overall, due to cleanliness, thin walls, service issues, and the tipping incident, I would not stay here again.
Stayed 6 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great omelette station
Stayed 3 nights in Jan 2026

6/10 Okay

Hassan

Elevator half broken during the entire stay. Room aged but okay. Breakfast was very good.
Stayed 5 nights in Jan 2026

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of variety at the breakfast buffet. I ordered a fresh omelet. There was a variety of pastries and fresh fruit.
Stayed 3 nights in Dec 2025

10/10 Excellent

Naushad, Huntington Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and pool and beach access.
Stayed 3 nights in Jan 2026

4/10 Poor

Suzanne, White Haven

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible!!! The food was had no taste, the alcohol was watered down and any they of fruit juice was water with coloring (orange water, apple water), the service was bad, rooms are old, did not clean the bathroom left trash in the room only made the bed. When staff didn’t want to help they pretended they didn’t speak English. Room on my floor was under construction so there was noise in the early morning and then noise at night from the room next door, door slamming, someone vomiting, laughing and loud talking in the balcony in the 2am- 5am. I must say however that the outside, lobby, pool and beach were very beautiful and the rooms on the higher floors have a beautiful ocean view especially at sunset and sunrise off the ocean.
Stayed 4 nights in Jan 2026

2/10 Terrible

Miguel

Stayed 3 nights in Jan 2026

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach and staff are perfect but the late night noise is too much. Loud parties and music do not make for restful sleep.
Stayed 6 nights in Jan 2026

4/10 Poor

Faiyazmehadi

Disliked: Property conditions & facilities
The tv remote didnt work well, room wasnt clean
Stayed 1 night in Dec 2025

10/10 Excellent

Lhakpa, Somerville

Stayed 4 nights in Jan 2026

6/10 Okay

Kundan

Stayed 4 nights in Jan 2026

10/10 Excellent

Mileide Tainara

Traveled with partner
Liked: Cleanliness, amenities
I love this place!
Stayed 4 nights in Jan 2026

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walkable to Senior Frogs side. The beach and pool are absolutely beautiful. I appreciated that there were plenty of open chairs to sit around the pool. The room which was a deluxe ocean view room, needed updates. Also, beds were hard and pillows were hard and lumpy, so it was not very comfortable sleeping. We chose the all-inclusive option and at the end of every meal, the waiter brought us a folio with a detailed bill reflecting total of zero dollars due. We tried to leave a tip on a line for Service on the copy that we sign, but a waiter told us that we needed to tip in cash or credit card. I found that confusing and unsure of if we could add a tip or not. Good enough place for the price.
View from second floor deluxe ocean view room
Hotel lobby
Stayed 2 nights in Jan 2026

8/10 Good

Kelsi

Stayed 1 night in Dec 2025

10/10 Excellent

lupita

Stayed 1 night in Jan 2026

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