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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo
Free daily continental breakfast
Property amenity

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Buena Park, CA
  • Place, Medieval Times
    ‪13 min walk‬
  • Place, Knott's Berry Farm
    ‪3 min drive‬
  • Place, Knott's Soak City Water Park
    ‪3 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Buena Park

Medieval Times is a short stroll from SureStay Hotel by Best Western Buena Park Anaheim, and other popular attractions like Knott's Berry Farm are within a couple of miles (3 km). This hotel has 50 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Buena Park and also close to Knott's Soak City Water Park.

What's nearby

  • Buena Park Historical Society - 12 min walk - 0.7 miles
  • Medieval Times - 13 min walk - 0.7 miles
  • Knott's Berry Farm - 3 min drive - 1.2 miles
  • Knott's Soak City Water Park - 3 min drive - 1.2 miles
  • Buena Park Mall - 5 min drive - 1.4 miles

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬2 min walk
  • ‪Denny's - ‬5 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪La Huasteca - ‬5 min walk
  • ‪Ins Ice Beer Buena Park 인쌩맥주 - ‬3 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

SureStay Hotel by Best Western Buena Park Anaheim offers an outdoor pool, free WiFi in public areas, and a hot tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. This hotel also has a vending machine.
Guests can expect free WiFi and 37-inch flat-screen TVs with satellite channels. Refrigerators, coffee makers, and hair dryers are also available.
An outdoor pool and a hot tub are on site.

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  • Free WiFi
  • Air conditioning
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Jun 3 - Jun 4
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 20.0 per day
  • Cribs/infant beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

Frequently asked questions

What is there to do near SureStay Hotel by Best Western Buena Park Anaheim?

This hotel is located in Buena Park within a short 13-minute walk of Medieval Times. You'll also find Knott's Berry Farm and Knott's Soak City Water Park within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Buena Park Anaheim?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Buena Park Anaheim on Jun 8, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western Buena Park Anaheim?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Does SureStay Hotel by Best Western Buena Park Anaheim feature a casino?

No, SureStay Hotel by Best Western Buena Park Anaheim doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Buena Park Anaheim?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is SureStay Hotel by Best Western Buena Park Anaheim a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a hot tub plus some guestrooms include free wired internet.

Are there hot tubs at SureStay Hotel by Best Western Buena Park Anaheim?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Buena Park Anaheim feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Buena Park Anaheim offers free continental breakfast each morning though there is no restaurant.

Will SureStay Hotel by Best Western Buena Park Anaheim allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Buena Park Anaheim though service animals are welcome.

Are there connecting rooms at SureStay Hotel by Best Western Buena Park Anaheim?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to SureStay Hotel by Best Western Buena Park Anaheim?

The closest major airport to SureStay Hotel by Best Western Buena Park Anaheim is Fullerton, CA (FUL-Fullerton Municipal), which is 2.1 mi away (9 minutes by car). Another top airport is Long Beach Municipal Airport (LGB), which is located 18.1 mi away (27-minute drive).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Buena Park Anaheim?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Buena Park Anaheim.

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 197 out of 1001 reviews
Rating 8 - Good. 169 out of 1001 reviews
Rating 6 - Okay. 202 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 279 out of 1001 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, stuff was friendly and helpful
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Melina

Liked: Cleanliness, amenities, property conditions & facilities
Young man checking us in was very polite and helpful. Room was clean. Breakfast was very limited items but enjoyable.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do to the govt. shutdown of the airlines i was not able to make the trip and they would not refund my hotel.
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Maribel

Liked: Staff & service
The overall stay was okay. The room was clean. The sheets seemed to be cleaned as well. However, the toilet seat was oversized for the size of the toilet. The bed was a little on the firm side. I wish they had covers for the mattress. The mattress was stained and dirty. On the plus side, the staff were really nice
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Madison

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was at 7 am but I never even seen it. I called in for towels and toilet paper we had none and they said we had to wait in the morning. It was clean and quiet no issues there. Bed was comfortable.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Mallissa

Liked: Cleanliness, property conditions & facilities
Bed was not comfortable the Mattress was severely sunk in. Parking was terrible. There are not enough parking spaces for rooms.
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Jasmine

Disliked: Amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service
Disliked: Amenities
The Room was clean and staff was friendly. The only negative thing was we were going to stay somewhere else becuse they had no hot tube so we stayed here and the hot tube was not hot at all could not get in. We talked to staff and said it don't get hot.
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Delilah

Room was dirty. Noticeable stains on the bed. Debris all over the floors. Sketchy elevator. Pool is in the front by the street. Would not recommend.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel did not have hot water, the bed was uncomfortable and I did not trust it enough to have a comfortable night sleep. The lighting is harsh; hence, no lamps, just bright recessed lights.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jada

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Anndy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible, safe location,
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities
Very clean only issue was no hot water
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maiara

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Gianna

Disliked: Cleanliness, amenities, property conditions & facilities
This quite literally the worst mf place I have ever stayed at. Some hooker was soliciting the lot and her pimp and her fighting then they look at ME I’m in fear for my life over here spent an hour here went over to the Hilton saved my mf life it’s cheap for a reason
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Corina

Liked: Cleanliness, property conditions & facilities
Staff is friendly.
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

John

Liked: Cleanliness
No microwave in room to heat anything , no bathtub only shower , & no breakfast which I thought by staying at a Best Western owned hotel There would at least be a decent continental breakfast which they advertise But none provided , but a few 2 inch croissants Very disappointing!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay the facility is well maintained.
Stayed 1 night in May 2024
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Was very convenient to the parks around, room was clean and I was able to get to everything I wanted to see quickly and easily.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and shopping.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Erick La Nard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk at the front was very nice and professional.Very informative.The grounds was clean.The room was very comfortable.I planned on staying again in the future
Stayed 1 night in Aug 2025

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