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Fairmont Copley Plaza, Boston

4.5 star property

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Photo gallery for Fairmont Copley Plaza, Boston

Lobby
Lobby
Exterior
Lobby
Ballroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
138 Saint James Ave, Boston, MA, 02116
  • Place, Copley Square
    ‪1 min walk‬
  • Place, Copley Place
    ‪2 min walk‬
  • Place, Newbury Street
    ‪3 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪5 min drive‬

Room options

View all photos for Fairmont Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 1 King Bed

8.4 out of 10
Very good
(22 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 2 Double Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

  • City view
  • 390 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 390 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 250 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 2 Double Beds

10.0 out of 10
Exceptional
(6 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Room, 1 Queen Bed

8.8 out of 10
Excellent
(63 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (City or Interior view )

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed (City or Interior view )

8.2 out of 10
Very good
(32 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (City or Interior view )

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Double Room, 2 Double Beds (City or Interior view )

8.6 out of 10
Excellent
(23 reviews)
  • 350 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed (Best view of Church & Public Library)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Signature Room, 1 King Bed (Best view of Church & Public Library)

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

9.0 out of 10
Wonderful
(7 reviews)
  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Room, 1 Queen Bed

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

Premium bedding, pillowtop beds, in-room safe, individually decorated

FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (View of Boston Public Library)

Suite, 1 King Bed (View of Boston Public Library) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed (View of Boston Public Library)

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 800 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 1 King Bed

Fairmont Gold Signature Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Signature Room, 1 King Bed

  • City view
  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Signature Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 390 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

  • City view
  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Best view)

Presidential Suite, 1 King Bed (Best view) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Presidential Suite, 1 King Bed (Best view)

  • City view
  • 1600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (King, Best view Copley Square)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 Bedroom (King, Best view Copley Square)

  • City view
  • 800 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont, Double Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont, Double Room, 2 Double Beds

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont, Room, 1 King Bed

  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Grab Bars)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Grab Bars)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

Premium bedding, pillowtop beds, in-room safe, individually decorated

STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold, Room, 1 King Bed

  • 250 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Double Room, 2 Double Beds( Accessible)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Fairmont Gold, Double Room, 2 Double Beds( Accessible)

  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Exterior

The Westin Copley Place, Boston, a Marriott Hotel

Back Bay
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,458 reviews
$266 nightly
The price is $310
Mar 19 - Mar 20
Total with taxes and fees
The Westin Copley Place, Boston, a Marriott Hotel

About the neighborhood

Boston

Located in Back Bay, Fairmont Copley Plaza, Boston is next to popular attractions like Copley Square and Copley Place. This 4.5-star hotel has 383 guestrooms and offers conveniences like a restaurant, a gym, and a rooftop terrace.

What's nearby

  • Copley Square - 1 min walk - 0.1 miles
  • Copley Place - 2 min walk - 0.1 miles
  • Newbury Street - 3 min walk - 0.2 miles
  • Boston Marathon Finish Line - 3 min walk - 0.2 miles
  • Boston Common - 10 min walk - 0.6 miles

Getting around

  • Back Bay Station - 2 min walk
  • Copley Station - 2 min walk
  • Logan International Airport (BOS) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min walk
  • ‪Lolita Cocina & Tequila Bar - ‬3 min walk
  • ‪Bar 10 - ‬1 min walk
  • ‪OAK Long Bar + Kitchen - ‬2 min walk
  • ‪Dig Inn - ‬4 min walk

About this property

Fairmont Copley Plaza, Boston

Guests staying at Fairmont Copley Plaza, Boston enjoy a gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 74 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and a computer station.
Guests can expect WiFi, free wired internet, and 46-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, laptop-compatible safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered valet parking on site (USD 74 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 for adults and USD 7 to 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • OAK Long Bar + Kitchen

Things to do

  • Health club

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 25,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 10 to 30 for adults, and USD 7 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 74 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0014990350
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0014990350.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Fairmont Copley Plaza, Boston caters to LGBTQ+ guests.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Copley Hotel
Copley Plaza
Copley Plaza Fairmont
Fairmont Copley Hotel
Fairmont Copley Plaza
Fairmont Copley Plaza Boston
Fairmont Copley Plaza Hotel
Fairmont Copley Plaza Hotel Boston
Hotel Fairmont Copley Plaza
Plaza Copley
Fairmont Copley Plaza Boston Hotel
Fairmont Copley
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Boston
Boston Fairmont
Fairmont Copley Plaza, Boston Hotel
Fairmont Copley Plaza, Boston Boston
Fairmont Copley Plaza, Boston Hotel Boston

Frequently asked questions

Are free cancellation options available at Fairmont Copley Plaza, Boston?

Fairmont Copley Plaza, Boston offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Fairmont Copley Plaza, Boston?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Fairmont Copley Plaza, Boston on Mar 15, 2026 start from $351, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Fairmont Copley Plaza, Boston?

This hotel is situated in Back Bay, just steps from Copley Square and Copley Place, and within a short walk of Newbury Street. You'll also find Boston Common and Fenway Park within a short drive.

Is there parking available at Fairmont Copley Plaza, Boston?

Yes, covered valet parking is offered for USD 74 per night.

Does Fairmont Copley Plaza, Boston have a casino at the property?

No, Fairmont Copley Plaza, Boston doesn't have a casino.

Will I find an indoor pool at Fairmont Copley Plaza, Boston?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Fairmont Copley Plaza, Boston?

There are many amenities for couples at this hotel, including a bar and a restaurant with al fresco dining plus some guestrooms feature fireplaces.

Are there hot tubs at Fairmont Copley Plaza, Boston?

No, there isn't a spa tub at this hotel.

Does Fairmont Copley Plaza, Boston have a restaurant with a breakfast menu?

Yes, Fairmont Copley Plaza, Boston serves a full breakfast for a surcharge each morning at OAK Long Bar + Kitchen.

Will Fairmont Copley Plaza, Boston allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Fairmont Copley Plaza, Boston for a fee of USD 50 per pet, per stay. The property also provides food and water bowls. A deposit of USD 50 per stay is collected.

Are there connecting rooms at Fairmont Copley Plaza, Boston?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Fairmont Copley Plaza, Boston?

The closest major airport to Fairmont Copley Plaza, Boston is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 9.6 mi away (19 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9.6 mi away (18-minute drive).

Are there rooms with balconies that I can book at Fairmont Copley Plaza, Boston?

No, at Fairmont Copley Plaza, Boston, there aren't any guestrooms that list a balcony.

Does Fairmont Copley Plaza, Boston have a wedding venue on site?

Take advantage of the wedding venue at Fairmont Copley Plaza, Boston if you plan to say "I do" during your trip.

Fairmont Copley Plaza, Boston Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 821 out of 1195 reviews
Rating 8 - Good. 204 out of 1195 reviews
Rating 6 - Okay. 94 out of 1195 reviews
Rating 4 - Poor. 41 out of 1195 reviews
Rating 2 - Terrible. 35 out of 1195 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The entrance wasn't shoveled at all. There was no doorman or bell boy in sight. The gentleman at the front desk had ZERO English skills. Did not understand a word he said. Not a great look for the Fairmont Copley Plaza
Stayed 1 night in Jan 2026

10/10 Excellent

Hannah

Stayed 1 night in Dec 2025

10/10 Excellent

Chuck

Stayed 2 nights in Dec 2025

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating stuff, stunning hotel and great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Stayed 1 night in Dec 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!! Service was great and every loved Cori the dog!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Staff & service, amenities
All of the above m. Everyone is truly peasant the room was immaculate. Food great!
Stayed 1 night in Nov 2025

6/10 Okay

Georgia

Stayed 2 nights in Dec 2025

8/10 Good

Dinesh and Kalpana

Stayed 5 nights in Nov 2025

10/10 Excellent

Michael, North Attleboro

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was clean and well appointed/serviced. Staff was kind and helpful. Hotel is quite beautiful. Restaurant food was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

trinize

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
so great I decided to stay an extra day!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Panagiota

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before and is always a treat.
Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Courtious staff
Stayed 7 nights in Nov 2025

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities
Amazing hotel, friendly staff, and adorable mascot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start? Besides the lobby, this place is outdated and poorly managed. They put us in a room that was SO old, small, and dirty, I was incredibly shocked. Our first room was also so far and being pregnant, this made it incredibly difficult. Im talking 4 hallways to walk around and then a smaller mid hallway that the bellman even said he had trouble getting around. They then switched us to a different room that was just as small and old. This hotel needs a complete renovation!! The hallways are gross, food trays left all over the place, loud workers all over, and lots of slamming doors. You could literally hear the showers being taken from above and next to you, and all morning we listened to slamming doors and voices (even over a white noise machine). It was like being in a frat house. Not to mention, the service was incredibly slow, both at the front desk and asking for anything to be delivered to the room (took over 2.5 hours for a pillow and towel). Save yourself the time and headache and stay at the Encore!
Stayed 1 night in Nov 2025

10/10 Excellent

Mark D

Liked: Cleanliness, staff & service, amenities
The room was very good. The amenities on the gold level were also excellent. Staff were friendly and helpful. The breakfast was excellent with a variety of breakfast options including fresh fruit, croissants, breads, fish, omelettes, bacon, sausage, and cereals. I would definitely return to this Fairmont.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steve

Stayed 1 night in Nov 2025

10/10 Excellent

Maya

Stayed 3 nights in Nov 2025

10/10 Excellent

Kotchanipar

Stayed 4 nights in Nov 2025