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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Bar (on property)
Lobby lounge
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Property amenity
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪10 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(26 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Boston

Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Boston University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Boston University - 8 min walk - 0.5 miles
  • Fenway Park - 10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪The Bebop - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Tatte - ‬4 min walk

About this property

citizenM Boston Back Bay

CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is free cancellation available at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Boston Back Bay?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on May 10, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near citizenM Boston Back Bay?

This hotel is situated in Fenway–Kenmore within a short 11-minute walk of Fenway Park and also 13 minutes on foot from Copley Square. You'll also find Newbury Street and Boston Marathon Finish Line less than a mile away.

Will I be able to park at citizenM Boston Back Bay?

No, there isn't parking available at the hotel.

Does citizenM Boston Back Bay have a casino on the premises?

No, citizenM Boston Back Bay doesn't have a casino.

Will I find an indoor pool at citizenM Boston Back Bay?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at citizenM Boston Back Bay?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as a restaurant.

Are there hot tubs at citizenM Boston Back Bay?

No, there isn't a spa tub at this hotel.

Does citizenM Boston Back Bay have a restaurant that serves breakfast?

Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Boston Back Bay allow pets to stay free of charge?

No, pets aren't allowed at citizenM Boston Back Bay.

Are there connecting rooms at citizenM Boston Back Bay?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Boston Back Bay?

The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).

Can I book a room with a balcony at citizenM Boston Back Bay?

No, there aren't any guestrooms at citizenM Boston Back Bay that offer a balcony.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2040 out of 2633 reviews
Rating 8 - Good. 388 out of 2633 reviews
Rating 6 - Okay. 123 out of 2633 reviews
Rating 4 - Poor. 36 out of 2633 reviews
Rating 2 - Terrible. 46 out of 2633 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph Andrew, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM is a great place to stay in Boston! Right in the center of Back Bay, so close to all the activities that you might want within an easy walking distance so no rental needed to enjoy a fun stay!
Stayed 2 nights in Apr 2026

10/10 Excellent

Alefiyah

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2026

10/10 Excellent

Michael

Stayed 3 nights in Mar 2026

10/10 Excellent

Callie

Stayed 1 night in Feb 2026

10/10 Excellent

Tyler

Stayed 1 night in Feb 2026

10/10 Excellent

Trevor

Stayed 1 night in Feb 2026

10/10 Excellent

Ella

Stayed 4 nights in Jan 2026

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, comfortable bed, room is very small but was great for one person. Nice, clean, modern
Stayed 1 night in Jan 2026

6/10 Okay

Julia

Traveled with family
It was iust okay all around.
Stayed 1 night in Feb 2026

10/10 Excellent

Vivian Dao

Stayed 1 night in Jan 2026

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Cute, clean, retro modern hotel. Room was great for short stay! Perfect location as well.
Stayed 1 night in Jan 2026

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy hotel to check in and out of. Nice clean room, blackout shade was fantastic we almost over slept!
Stayed 1 night in Jan 2026

10/10 Excellent

Julia

Amazing view and loved the downstairs lounge
Stayed 2 nights in Jan 2026

10/10 Excellent

David, CAMBRIDGE

Stayed 1 night in Jan 2026

8/10 Good

Anthony

Stayed 4 nights in Jan 2026

10/10 Excellent

JiAn

Stayed 2 nights in Jan 2026

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
All of the above, we had a corner room with a greta view!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless! Staff was very helpful with check in and check out!
Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 4 nights in Jan 2026

10/10 Excellent

Lissa, Avon

Stayed 1 night in Jan 2026

10/10 Excellent

Gioadrianis

Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
very nice view and very easy quick check in
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

Lauren

Stayed 2 nights in Jan 2026

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
All great! Comfortable beds, amazing simple yet well appointed bathroom, spotless room, compact and cozy. Very climate conscience and techy. As a late 60’s grandmother I was a bit overwhelmed at first with the set up and technology but it really grew on me while there. I know I am not your primary demographic but you may just win us over with the 70’s style vibe. By the way, it smelled amazing in the room.
Stayed 2 nights in Jan 2026