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Puerta del Cielo Hotel Origen

3.5 star property
Hotel with 2 outdoor swimming pools, 6-minute walk to Lake Bacalar

Choose dates to view prices

Photo gallery for Puerta del Cielo Hotel Origen

Outdoor banquet area
Superior Studio Suite, Terrace, Lakeside | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Property grounds
Standard Room, Terrace, Garden View | Terrace/patio
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪8 min walk‬
  • Place, Fort of San Felipe
    ‪6 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪46 min drive‬

Room options

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, Terrace, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Standard Room, Terrace, Partial Lake View | Terrace/patio

Standard Room, Terrace, Partial Lake View

7.8 out of 10
Good
(7 reviews)
  • 431 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior Studio Suite, Terrace, Lakeside

8.8 out of 10
Excellent
(3 reviews)
  • 646 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Grand Studio Suite, Terrace, Lakeside

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Bacalar

Within a short walk of Lake Bacalar, Puerta del Cielo Hotel Origen is within 2 miles (3 km) of Polytechnic University of Bacalar. This 14-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Lake Bacalar - 8 min walk - 0.5 miles
  • Polytechnic University of Bacalar - 4 min drive - 1.6 miles
  • Fort of San Felipe - 6 min drive - 2.3 miles
  • Laguna Bacalar Ecological Park - 6 min drive - 1.8 miles
  • Cenote Cocalitos - 8 min drive - 4.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪asadero el establo - ‬2 min drive
  • ‪Xoloitzcuintle Bacalar - ‬3 min drive
  • ‪Mistura - ‬4 min drive
  • ‪Marisqueria El Taco Loco - ‬13 min walk
  • ‪Pueblo Pirata - ‬14 min walk

About this property

Puerta del Cielo Hotel Origen

Hotel with 2 outdoor swimming pools, 6-minute walk to Lake Bacalar
Guests of Puerta del Cielo Hotel Origen enjoy features like 2 outdoor pools, free WiFi in public areas, and spa services. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a banquet hall and wedding services.
42-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, sitting areas, and espresso makers are other standard amenities.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

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9.8 out of 10, Exceptional, 159 reviews
Cristalino Lagoon Front Hotel Restaurant & SPA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 3500.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.

Property is also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar

Frequently asked questions

What's there to see close to Puerta del Cielo Hotel Origen?

This hotel is located in Bacalar within a short 6-minute walk of Lake Bacalar. You'll also find Laguna Bacalar Ecological Park and Fort of San Felipe within a short drive.

Is parking available on site at Puerta del Cielo Hotel Origen?

Yes, uncovered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Puerta del Cielo Hotel Origen feature a casino?

No, Puerta del Cielo Hotel Origen doesn't have a casino.

Is there an indoor pool at Puerta del Cielo Hotel Origen?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 6:00 PM.

Is Puerta del Cielo Hotel Origen good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 2 outdoor pools and a poolside bar.

Does Puerta del Cielo Hotel Origen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Puerta del Cielo Hotel Origen have a restaurant that serves breakfast?

Yes, Puerta del Cielo Hotel Origen serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Puerta del Cielo Hotel Origen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Puerta del Cielo Hotel Origen.

Does Puerta del Cielo Hotel Origen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Puerta del Cielo Hotel Origen?

The closest major airport to Puerta del Cielo Hotel Origen is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 25.3 mi away (38 minutes by car). Another top airport is Corozal (CZH), which is around 22.3 mi away.

Are there rooms with balconies at Puerta del Cielo Hotel Origen?

Yes, every guestroom at Puerta del Cielo Hotel Origen comes with a furnished balcony with some featuring lagoon or garden views.

Does Puerta del Cielo Hotel Origen have a wedding venue?

There are wedding services available at Puerta del Cielo Hotel Origen if that's in your vacation plans.

Puerta del Cielo Hotel Origen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 118 reviews
Rating 8 - Good. 9 out of 118 reviews
Rating 6 - Okay. 1 out of 118 reviews
Rating 4 - Poor. 4 out of 118 reviews
Rating 2 - Terrible. 1 out of 118 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriela

Liked: Cleanliness
Staff wasn’t very helpfulOther than that
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Lau tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, friendly staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene, beautiful property with a great lagoon view. Super easy parking and secure entrance. We stayed in two room types and thought both were excellent (lagoon view suite, and partial lagoon view room). The overall vibe was nice with chill electronic music playing and waiters roaming to make sure you had all you needed, the food an drinks were excellent (ate multiple meals during our stay). Only critique would be that the lounge chairs facing the lagoon are limited in number, and other guests would hold them by placing a towel down even though they would not show back up for hours, leaving no chairs left to enjoy - wish the hotel would put a policy about this.
Stayed 2 nights in Jan 2025

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

eve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it for anight
Stayed 1 night in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel! The employees are great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properties, impeccable service, and very cool rooms. will go back
Stayed 6 nights in Oct 2024

10/10 Excellent

Jorge Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, sin duda voy a regresar. El staff muy amable y servicial, la comida deliciosa y la ubicación perfecta
Stayed 3 nights in Sep 2024

10/10 Excellent

Antonio

Stayed 3 nights in Sep 2024

2/10 Terrible

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overrated overate overrated overpriced overrated overpriced overrated overpriced overrated
Stayed 1 night in Jul 2024

10/10 Excellent

Yameli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Boutique con atención al detalle y tranquilo. Amé la comodidad de mi habitación, que tenía un balcón con vista a la Laguna. La tina de baño riquísima y la cama muy cómoda. El ambiente es tranquilo y la atención muy buena. Como para relajarse y desconectarse un rato.
Stayed 3 nights in Jun 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Lesly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Would definitely stay there again!
Stayed 4 nights in Apr 2024

10/10 Excellent

LILIANA GEORGINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sunny R

Stayed 1 night in Apr 2024

10/10 Excellent

José Pablo Cabeza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad en un lugar increíble, el servicio siempre fue excediendo nuestras expectativas y el personal siempre está al pendiente de tus necesidades
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning stay

We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Traveled with partner
Wonderful staff. New, very clean and nicely designed rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eitan

Stayed 2 nights in Jan 2024

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, property conditions & facilities
I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Stayed 5 nights in Jan 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Stayed 2 nights in Dec 2023