See all properties

Puerta del Cielo Hotel Origen

Property class: 3.5
VIP Access

Choose dates to view prices

Photo gallery for Puerta del Cielo Hotel Origen

A beachside lounge area with white umbrellas, wooden lounge chairs, and white cushions.
Property video
A pathway flanked by lush tropical plants leading to a building with a thatched roof.
A resort with a pool, lounge chairs, and umbrellas.
A hammock on a balcony with a view of the sea.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪3 min walk‬
  • Place, Polytechnic University of Bacalar
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

A bed with a smartphone on it, a window with curtains, and a view of the ocean and greenery.

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Terrace, Garden View

A bedroom with a large bed, wooden headboard, bedside tables, a bench, and a view of greenery through the window.

Standard Room, Terrace, Garden View

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Terrace, Partial Lake View

A hammock under a thatched roof, a bathtub, and a view of the ocean.

Standard Room, Terrace, Partial Lake View

7.8 out of 10
Good
(7 reviews)
  • Partial lake view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

A bedroom with a large bed, wooden nightstands, a woven headboard, and a view of greenery outside.

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Studio Suite, Terrace, Lakeside

A bedroom with a wooden door, a bed with white bedding, a bedside table with a lamp, and a wall-mounted air conditioner.

Superior Studio Suite, Terrace, Lakeside

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Grand Studio Suite, Terrace, Lakeside

A modern bedroom with a wooden headboard, a bedside table, a nightstand, and a bench.

Grand Studio Suite, Terrace, Lakeside

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Bacalar

Puerta del Cielo Hotel Origen places you next to Lake Bacalar and within 2 miles (3 km) of Polytechnic University of Bacalar. This 14-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Lake Bacalar - 3 min walk - 0.2 miles
  • Polytechnic University of Bacalar - 4 min drive - 1.6 miles
  • Laguna Bacalar Ecological Park - 4 min drive - 1.8 miles
  • Cenote Azul - 8 min drive - 4.7 miles
  • Cenote Cocalitos - 8 min drive - 4.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪asadero el establo - ‬2 min drive
  • ‪Pueblo Pirata - ‬14 min walk
  • ‪Marisqueria El Taco Loco - ‬13 min walk
  • ‪Las Miches De La 1 - ‬4 min drive
  • ‪6 hermanos - ‬4 min drive

About this property

Puerta del Cielo Hotel Origen

Guests of Puerta del Cielo Hotel Origen enjoy features like 2 outdoor pools, free WiFi in public areas, and spa services. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include wedding services and a banquet hall.
42-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, sitting areas, and espresso makers are other standard amenities.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Classic Double Room, 2 Queen Beds
BoaBoa Bacalar
Mario Villanueva Madrid
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
9.4 out of 10, Exceptional, 149 reviews
$34 nightly
The price is $44
Sep 2 - Sep 3
Total with taxes and fees
BoaBoa Bacalar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 250 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 3500.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 500 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 010-007-002759/2024

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.

Property is also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar

Frequently asked questions

What's there to see close to Puerta del Cielo Hotel Origen?

This hotel is located in Bacalar, just steps from Lake Bacalar. You'll also find Laguna Bacalar Ecological Park and Fort of San Felipe within a short drive.

How much does it cost to stay at Puerta del Cielo Hotel Origen?

As of Aug 31, 2026, prices found for a 1-night stay for 2 adults at Puerta del Cielo Hotel Origen on Sep 2, 2026 start from $227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Puerta del Cielo Hotel Origen?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Puerta del Cielo Hotel Origen feature a casino?

No, Puerta del Cielo Hotel Origen doesn't have a casino.

Is there an indoor pool at Puerta del Cielo Hotel Origen?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Puerta del Cielo Hotel Origen?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and 2 outdoor pools.

Does Puerta del Cielo Hotel Origen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Puerta del Cielo Hotel Origen have a restaurant that serves breakfast?

Yes, Puerta del Cielo Hotel Origen serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Puerta del Cielo Hotel Origen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Puerta del Cielo Hotel Origen.

Does Puerta del Cielo Hotel Origen have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Puerta del Cielo Hotel Origen?

The closest major airport to Puerta del Cielo Hotel Origen is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 25.3 mi away (38 minutes by car). Another top airport is Corozal (CZH), which is around 22.3 mi away.

Are there rooms with balconies that I can book at Puerta del Cielo Hotel Origen?

Yes, every guestroom at Puerta del Cielo Hotel Origen comes with a furnished balcony/patio and some offer lagoon and garden views.

Does Puerta del Cielo Hotel Origen have a wedding venue?

There are wedding services available at Puerta del Cielo Hotel Origen if that's in your vacation plans.

Puerta del Cielo Hotel Origen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 129 out of 152 reviews
Rating 8 - Good. 16 out of 152 reviews
Rating 6 - Okay. 2 out of 152 reviews
Rating 4 - Poor. 4 out of 152 reviews
Rating 2 - Terrible. 1 out of 152 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Would definitely stay there again!
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities
Room was very clean. Staff kind and helpful. The lagoon is incredible!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, friendly staff.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Artemio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Stayed 6 nights in Jul 2023
Verified review

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super cute and welcoming. The staff is wonderful and helpful at all times, always caring about our experience in the hotel. It was my birthday and they decorated our room and gave us a bottle of sparkling. You cannot miss the private dinner experience. We had it on the bangalo, the food was amazing (order the catch of the day) and the vibes were immaculate. We will never forget that night! We truly loved our experience in Bacalar! The lake is so amazing to swim and hotel is close to the city center!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properties, impeccable service, and very cool rooms. will go back
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel! The employees are great.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Jorge Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the Bacalar Lagoon. Intimate, comfortable, with a superb chef and excellent servoce.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Erwin

Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff and excellent service, nice garden and great food. The room was very smelly as we entered in, it smelled like if it hadn't been in use for a while.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very secure 24/7. All the staff were friendly, helpful and very professional. The chefs created a culinary experience with their dishes. The property is well maintained and very clean. This was a wonderful first experience at a boutique hotel
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Steven D

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay, amazing hotel

Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Mark

Wonderful staff. New, very clean and nicely designed rooms.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it for anight
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning stay

We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Hector Puente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and good service. However the property is located in the main highway and there is a lot of noise
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Service attitude from personnel Very accommodating
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax

More to Explore