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Hotel Laguna Bacalar

3.0 star property
Hotel with free parking, near Lake Bacalar

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Photo gallery for Hotel Laguna Bacalar

Lake
Property video
Outdoor pool
Balcony
Marina

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪11 min walk‬
  • Place, Cenote Azul
    ‪16 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪60 min drive‬

Room options

View all photos for Double Room, Lagoon View (with Fan)

Iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Sleeps 4
  • 2 Double Beds
  • Lagoon view

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Sleeps 4
  • 2 Double Beds
  • Lagoon view

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

Iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed
  • Lagoon view

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A) | Iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed
  • Lagoon view

Double Room with Air Conditioning, No Special View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan | Iron/ironing board, bed sheets

Quadruple Room with Fan

  • 248 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds
  • Lagoon view

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View | Iron/ironing board, bed sheets

Family Bungalow, Lagoon View

  • 355 sq ft
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Twin Bed
  • Lagoon view

About the neighborhood

Bacalar

Hotel Laguna Bacalar places you next to Cenote Esmeralda and within a 15-minute walk of Lake Bacalar. This 3-star hotel welcomes guests with 25 rooms and conveniences like an outdoor pool, free self parking, and a rooftop terrace.

What's nearby

  • Lake Bacalar - 11 min walk - 0.6 miles
  • Cenote Azul - 16 min walk - 0.9 miles
  • Cenote Cocalitos - 3 min drive - 0.7 miles
  • Municipal Spa of Bacalar - 5 min drive - 1.6 miles
  • Laguna Bacalar Ecological Park - 7 min drive - 2.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬4 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬4 min drive
  • ‪Mr. Taco - ‬4 min drive

About this property

Hotel Laguna Bacalar

Hotel with free parking, near Lake Bacalar
Guests staying at Hotel Laguna Bacalar enjoy an outdoor pool, a children's pool, and a rooftop terrace. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a terrace, and a TV in a common area.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.79 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

Is a free cancellation option available at Hotel Laguna Bacalar?

Hotel Laguna Bacalar offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see around Hotel Laguna Bacalar?

This hotel is located in Bacalar, just steps from Cenote Esmeralda. You'll also find Lake Bacalar and Laguna Bacalar Ecological Park within a short drive.

Is parking available on site at Hotel Laguna Bacalar?

Yes, self parking is offered for free at the hotel.

Does Hotel Laguna Bacalar include a casino at the property?

No, Hotel Laguna Bacalar doesn't have a casino.

Is there an indoor pool at Hotel Laguna Bacalar?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Hotel Laguna Bacalar good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and concierge services plus some guestrooms include lagoon views.

Are there hot tubs at Hotel Laguna Bacalar?

No, this hotel doesn't have a spa tub.

Does Hotel Laguna Bacalar have a restaurant with a breakfast menu?

No, Hotel Laguna Bacalar doesn't have a restaurant that serves breakfast.

Does Hotel Laguna Bacalar allow pets to stay for free?

No, pets aren't allowed at Hotel Laguna Bacalar.

Does Hotel Laguna Bacalar have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Laguna Bacalar?

The closest major airport to Hotel Laguna Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.5 mi away (37 minutes by car). Another top airport is Corozal (CZH), which is around 19 mi away.

Are there rooms with balconies that I can book at Hotel Laguna Bacalar?

No, there aren't any guestrooms with balconies at Hotel Laguna Bacalar.

Hotel Laguna Bacalar Reviews

Reviews

6.2
Rating 10 - Excellent. 95 out of 496 reviews
Rating 8 - Good. 103 out of 496 reviews
Rating 6 - Okay. 126 out of 496 reviews
Rating 4 - Poor. 93 out of 496 reviews
Rating 2 - Terrible. 79 out of 496 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.
Stayed 2 nights in Sep 2025

10/10 Excellent

HERBERT, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien ubicado y tiene fácil acceso a la laguna.
Stayed 2 nights in Aug 2025

8/10 Good

Liliana

Liked: Cleanliness, staff & service
There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.
Stayed 3 nights in Feb 2025

4/10 Poor

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Elisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room dirty i didnt stay there again wont a refund
Stayed 1 night in Apr 2025

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to lake
Stayed 3 nights in Mar 2025

8/10 Good

Luz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the view , pool, bar, food average. Staff need more friendly and informative . Internet slow .
Stayed 2 nights in Mar 2025

6/10 Okay

Richard

Traveled with group
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy.
Stayed 3 nights in Jan 2025

2/10 Terrible

herman

Stayed 1 night in Jan 2025

10/10 Excellent

Noelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before it’s a beautiful place to stay. Could use a upgrade inside the room but overall it was a nice, quiet, and beautiful place to stay at.
Stayed 2 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

GUADALUPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. The room did not have hot water the food at the restaurant was very expensive.
Stayed 2 nights in Dec 2024

8/10 Good

Mariela

Stayed 2 nights in Dec 2024

6/10 Okay

Maria

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was "rustic", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.
Stayed 3 nights in Nov 2024

4/10 Poor

Telmi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2024

4/10 Poor

Estefania

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sergio

Stayed 2 nights in Jul 2024

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness

Main draw is the view and location

Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich). If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.
Stayed 3 nights in Jun 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash
Stayed 1 night in Feb 2024

2/10 Terrible

Cristian

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Stayed 1 night in May 2024

10/10 Excellent

Lisa, Collingwood

Business traveler, Traveled with family
Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024

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