2/10 Terrible
Bryan
Jul 15, 2025
Sadly, even though I have stayed at Ballys typically every time I come to AC, they really disappointed with this stay. First I was charged a $15 early check-in fee, even though my room was already ready, and I was only slightly early. That is just a frivolous charge. Secondly, they advertise free parking if you spend $50 in one of their restaurants. I did spend well over $50 at Park Place Prime (receipt photo attached), yet still got charged for parking. Thirdly, they charge a resort fee for Wi-Fi and work out facility even though my wi-fi was spotty and weak in my room, and anybody gets wi-fi for free, even if you aren't staying at the hotel. The pool was in shambles as many hot tubs were completely empty of water and not functioning. The sauna was not functioning either as well as the cat walk from the parking garage. Fourthly,security refused to return a paperback book of mine from the lost and found that I was really enjoying reading. Lastly, housekeeping knocked on my door the morning of checkout at 9:12 am and promptly tried opening the door without giving me a chance to respond even though the check-out time was 11 am. Bally's management needs to look into this.
Bryan
Stayed 2 nights in Jul 2025
