Folsom Lake State Recreation Area Vacation Packages

The AC didn’t work, the towel had blood .

It said no smoking but smelt like weed

Overall underwhelming stay due to poor service and communication. Main issues: -Front desk understaffed. 15-20 minute wait to check-in. -Room was not ready at 4 pm check-in time. Front desk advised they would message me when the room was ready. After receiving no updates, I asked about my room at 6:45 pm via text message and was told housekeeping was still working. I never received a message stating my room was ready. I finally received keys at 8:30 pm after going back to front desk to ask about the status of my room in person. -Walls between rooms are thin, sound from adjoining unit’s TV easily heard in living/dining areas. -General condition of villa was mediocre: sewage odor emanating from bathroom drains, broken window shades that don’t fully close, broken fan in toilet room. -“Concierge” is just a salesperson pushing timeshare presentations. Guests are forced to go to the “concierge” to get a parking pass. This was my family’s second stay at the Welk and due to the overall poor experience, we will likely never return.