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Stayed last night (8/1/19), husband not even acknowledged as Bonvoy member. Got to room and realized that it smelled like cig's. Should have insisted on another room but we had to run to a show, Room 317. In morning, got to the "free" breakfast, which isn't, and found that they ran out of scrambled eggs. Watched at least 10 other guests lift the same lid to see that the hotel didn't order eggs soon enough to have them for Friday morning. Wouldn't be in until 2pm. Went to drop the key at the desk and asked about that and the smell in room - disinterested desk lady, took no notes to follow up on that room and no "sorry for inconvenience," I guess we should just take this treatment for the $125 we paid? Since we come to area often, we'll go to Holiday Inn down the street since I truely question the management in general.
This place was beautiful and nice, but anytime we were near the lobby I saw the workers constantly being jerks. I could hear them snickering and joking about the visitors. Super disrespectful and it made me angry enough to leave a review. The only saving grace of this place was a second star was a gentleman named John W who works here and came out to the fire pit where we were relaxing at 2am and made sure that we were enjoying our stay. Very good man, Deserves a promotion for sure! :)
Good location in terms of lots of restaurants and stores nearby. Not right off an interstate though. Staff friendly and helpful. Fitness center had a couple treadmills and ellipticals. There were barbells and a recumbent bike also. Minor league ballpark within walking distance. Room was clean and spacious. I highly recommend this property.
Don’t be a minute late to breakfast. A lady was whisking it away as if late for her wedding. When my little girls and I walked in, she gave attitude it was closed (by minutes) and seemed to rush even more to finish taking things away right in front of us. After talking to the front desk, the manager came over. [other hotels and staff are usually very accommodating, asking what they can bring back out]. The manager and two ladies stood there looking at us like, ‘what do you expect us to do?’ They didn’t offer, instead we had to ask for the obvious things they might not’ve already thrown away (hard boiled eggs and fruit), and brought with a bit of attitude. When I asked for milk for cereal it came out with a “this is it”, as in don’t ask for anything else. Kudos to Kim for providing plenty of food for the family to split, and for ultimately being accommodating. My wife offered feedback to both her and the other lady explaining how we were minutes late from breakfast close but how hospitality industry staff handles a situation like this is important. Kim was receptive but the other woman was not and walked away. No kudos to anyone else, including the manager who didn’t say a word. No tip left on that table (and I do tip at buffet bfasts when there is good service) Disappointed they treat their guests this way, let alone platinum members that arrive at 2am with many young daughters. This contrasts our experience in many other places, including New York City where you expect a little brashness (but props to the Times Square Residence Inn breakfast staff!), so this was especially out of place in the typically-friendly Midwest. Other than that the hotel is ok and fairly new. Beds a little soft but great space for our family in the 2bed, 2bath suite. Won’t return though based on our unpleasant experience.
I have been a guest at the Residence Inn at Warren, Ohio many times. This time I was delighted to meet Austin, who greeted my husband and me at reception in the evenings. He is warm, friendly and professional. He is a true asset to this Marriott property. The room was spotless (thank you housekeeping!). The only drawback to this visit was the number of people at breakfast who were still in their pajamas. It was so gross to see an old fat guy walk into breakfast in bare feet, pajama bottoms and a wife beater undershirt showing his hairy back. UGH! And another woman getting breakfast in her cutesy baby doll pajamas. Who does that?? Then another guy walked his dog through the breakfast area while he got a cup of coffee. Most Residence inns have a sign that says no pets in food area and proper attire required. This property doesn't seem to care. But other than that, congratulations to the manager of this property for hard working staff who make it work seamlessly.
Stayed in the 2 bedroom suite and loved the room. Went here 2 years ago and they had a easter egg hunt but not this year (thought the egg hunt was awesome). We like going to hotels with indoor pools is our purpose we do this and make it a tradition. This time the jacuzzi wasn't working and pool was very cold, was told it was heated at 80 but i think they forgot to turn heat or its broke also for it felt like 65-70. So didn't get to enjoy swimming.
I stayed here for a week for work and can honestly say I've stayed in hotels worldwide and this was one of the most exceptional stays I've ever had. The room was clean, comfortable, and made me feel comfortable and at home. I mostly wanted to compliment JOHN W who works the front desk. He greeted me every night after my 14 hour work day, made sure I had everything I needed to be comfortable, and genuinely cared about my stay. He is a rarity in today's dying personal customer service era. I even told others I was working with how genuine he was and convinced them to check in for a few nights. They told me they thought I was exaggerating but after interacting with John they felt the same. THANK YOU JOHN W FOR YOUR AMAZING HOSPITALITY. 5 stars all the way.
I was there from March 2016 through November 2016 on business (the date drop down menu wouldn’t let me go past March 2018). They could not have been nicer or more professional, from Housekeeping to Manager! I loved every minute of my stay there & I recommend it to everyone!
Pros: pet friendly, cool lobby area, good continental breakfast, modern room designs and fixtures, personal note left by housekeeping Cons: musty odor in room, dirty sheets (obviously not changed from the last people who stayed in the room), mold in the shower
This hotel was easy to check in. We were able to check in early so that we could use the gift cards they gave us at the Firebirds Restaurant at lunch. The privacy glass in front of the elevators was so beautiful and colorful. We stayed in the King Studio that had a full kitchen. The ice maker didn't work but everything in the fridge stayed nice and cold. The bathroom room was big but it does need better ventilation. The breakfast was tasty except the bananas were very very green. All the staff were friendly. I would stay here again.
Residence Inn Youngstown Warren/Niles places you next to Eastwood Mall and within a 10-minute stroll of other popular attractions like Eastwood Field. This 3-star hotel welcomes guests with 103 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's connected to a shopping center in central Niles and also close to National McKinley Library and Old Avalon Golf Course.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
All 103 air-conditioned accommodations feature kitchens and space to spread out with living rooms. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.
Built in 2014, the brand new Residence Inn Youngstown Warren/Niles offers an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.