Suburban Extended Stay Hotel2.0 out of 5.0
Recent guest reviews
Hotel rooms are in dire need of a refurb ,broken furniture and an air of neglect .the plus side it's a big room with a large bed ,kitchen ,and onsuite toilet, the staff were generally good and helpful .now for the really nasty bit there was a used hypothermic needle in the car park one morning
I usually treat hotel reviews as a tour of disgruntled people, leaving bad reviews to compensate for some imagined slight. I should have listened to the reviewers this time. I ended up booking a room in this dump because other nearby hotels were already full. I should have reserved something farther away. Exhibit 1: Spectrum Health Systems' nearby clinic. It's a methadone clinic. I'm all for people getting off opiates, but its presence speaks to the state of the neighborhood and its residents. Checking in was a hassle. First, the desk attendant had difficulty even finding my reservation. Apparently the subtle distinction between "Joseph" and "Joe" confused their reservation system. Then, their computer struggled with my credit card (on a corporate Amex platinum account). The attendant was pleasant, which made checking in the best thing about my stay. The entire hotel smelled of stale cigarette smoke, mold, and despair -- the kind of decades-old stink that only comes out after you bulldoze someplace and rebuild. The bed was uncomfortable, linens and towels were old and threadbare, the hallways were dark and dank. While the room was spacious, it was filthy and poorly maintained. The shower didn't work properly, there was a hole in the drywall near the windows and stains on the wall near the door that I dearly hope were spaghetti sauce or ketchup. The alternative is just too disturbing. Overall, this would have been a fine hotel, if my goal had been to give up and have a place in which to drink myself to death. For somebody looking to wake refreshed and conduct business the next morning, it was a train wreck. Avoid at all costs, unless you're truly desperate. Never again for this chain. I'd have slept better in my rental car.
The gentleman at the front desk during my visit was friendly, accommodating and a joy to have greet me after a long day. He was extremely helpful and all around great guy. Wish I remembered his name! Thank you for the additional water (the city was working on the sewer pipes) and holding all my boxes for a few days until I arrived. Will stay here again when in Worcester.
Yearly we drive from Va to Worcester to visit friends and family....my review this year is exactly the same as last year's...."Mediocre at Best" It is centrally located for our visit...but nothing has changed. 1/ It still smells bad. 2/ The breakfast menu is still the same....eggs and sausage, sausage and eggs. 3/ Dropped water on the floor, wiped it up with a towel and the towel is dirty (floors not cleaned properly). This year we only stayed 5 nights as opposed to 9 last year for above reason. Why do we stay here??? Good question....on a fixed budget (retired) the price is ok.....so I guess you get what you pay for!!! But, I have stayed at other Choice Hotels for low prices and they are not of this caliber.
I'll echo a lot of what I've seen here with other reviews- rooms not bad , clean and very spacious and ty for that but it's once you're not in your room it all goes downhill . It's more like an apartment building than a hotel.. Elevators need to be wiped down. Carpets old and dirty. And the smells. Offensive is an understatement .i imagine you're doing the best U can under the circumstances but it's not likely I'll be coming back any time soon.
I stayed here for 5 nights during a training for my job and am shocked to see that overall this place has better than average ratings. Cons: 1. The horrific stench was you enter the building. I realized I was holding my breath each time I came inside. I couldn't put my finger on it but I am going to assume it is cleaning products attempting to mask old cigarette smoke. With a side of vodka and burnt meals from the kitchenettes in each room. 2. the unique and equally as horrific stench on the floor I stayed on (3rd). So gross. Luckily the smell in my room wasn't nearly as bad. 3. Large bags of trash left in the hallway each morning and evening. I assume families are living more than week to week in this hotel so I understand that they will accumulate a lot of trash, but it was left outside for quite a while and was not sanitary. I don't know who was picking it up. 4. Random straws and other small pieces of trash that were in front of my door for 2 days in a row. No one is paying attention to cleaning this place. 5. The property as a whole is run down. Each far side of the lot has construction debris in piles, etc.The stairway has patches on the walls, and is grungy. 6. The TV in the "gym" room was unable to be turned from PBS. There was also no clock, towels, water, or sanitary wipes to clean the machines. They most likely have never been cleaned. Pros: 1. Very large rooms. 2. Full kitchen if you need it. I only used the fridge. There were two knives for whatever reason, no other silverware. 3. Plenty of parking. 4. I didn't eat the breakfast at the hotel since it didn't look good, but this could be a plus for anyone who needs some basic food for the road each morning.
My sister and I didn't stay for very long at this hotel, and I'm glad for it. While it's certainly helpful for people who need to stay for extended amounts of time, it's clear that the next door property is where the focus is at. The hallways smelled terrible, and it was mainly because there was a can filled with trash sitting near the elevator. When we got to the room, we had to call the front office because our smoke detector was beeping due to the battery being nearly dead. You'd think this would be an easy fix, but it took about two hours for maintenance to get there, find out he didn't have a battery, leave to go to the store to buy a new battery, and then come back and replace it. There was only one towel in the bathroom and no hand towels. It was during the summer and the AC didn't work very well. The beds were uncomfortable. Breakfast is literally a joke, and I realize that there's a full size kitchen in each room, but honestly- what is the point of having breakfast if it's just going to be nasty crap. I mean, there were eggs and muffins and plain oatmeal. I grabbed a syrup packet because I thought there would be pancakes there, but nope. I guess the syrup was there to make the plain oatmeal taste better since the only fruit even available were oranges. If you're going to have an extended stay, the least you could do is make it a little more homely and invest a bit of money into the place to make it nicer.
We read the reviews only after we booked. There were many negative ones complaining the smell of smoking and dirt in rooms. So, we were not so positive when we arrived. To our surprise, the place was clean and the staff were nice, welcoming and courteous. We sniffed a slight odor of smoking in hallways and corridors, but not in the room. During our stay, we saw the staff frequently try to remove that smell from corridors. We believe this is not the managerial's or staff's failure. Upon our arrival, a middle-aged couple were arguing the front desk gentleman why they cannot smoke inside. So, folks please be considerate. Our room itself was clean, extremely spacious and well-lit, with ample towels, shampoo and soap bars, a well-equipped small kitchen (fridge, oven, tea/coffee maker, micro and a few utensils). The bed were clean and comfortable. The Cable TV covered a very good range of interests (HBO, Kids channels, news, etc). The hotel serves a complimentary breakfast too: a very good range of options, which is great. Thank you very much! The only negative points I can mention are: 1. A/C was not working. It was cold and snowing. We turned the A/C on and it blew cool air (cool-temperate at its best) and remained the same during our stay. 2. Wi/Fi needs serious upgrade. The router allowed only one device to connect the internet at a time; So, it was either me or my wife who got online. In addition, when we were doing online jobs on our laptops, our cell phones and the other person's laptop remained disconnected. The staff: They were extremely nice and helpful. I would like to thank Nora and Amanda in particular for being so nice and patient with our questions and requests. Amanda picked up and dropped in our keycard, which stopped working suddenly with a big smile. Nora answered a long list of questions about public transit and taxi service and provided us with some complimentary dish washing liquid. The place is very close to two gas stations, plenty of diners, a big plaza (Lincoln plaza) with a nice Super Stop and Shop grocery store, Barnes and Noble, Target etc. It also conveniently access the highways. One last thing: If you are going to stay for a few night, have a light set of cutlery (for example disposable) on you. Absolutely recommend for budget planning.
Dad and I were away for a month on business in the Worcester area and moved to Suburban Extended Stay after spending a week at their sister (attached) property, Quality Inn and Suites. Staffed by the same personnel, our time at Extended Stay was very enjoyable. The only reason we moved here was for the fully-stocked, full-size kitchen. That makes a HUGE difference when staying at a property for an extended period of time. Property was very clean, both inside and out, including the outdoor pool area. Amanda, Vanessa and Chris were great and made us feel both welcome and appreciated as guests. Their manager, who was relatively new to the property (I believe his name was Sam) was always busy and was making many changes and improvements to the property (new furniture, cookware, a/c units, ...). Dad and I are both looking forward to returning here next year. Also, the staff treated my dad, who is 89-years-old and travels with me on every business trip I make, like he was a king. Really enjoyed our stay here. I can't say enough good things (like one of our frying pans having a broken handle and the next day Sam made sure we had ALL new ports and pans in the room).
I Love the Service the room is like an apartment gorgeous spacious and clean. it have all you need. love the location central to Shoppings and Fastfood Restaurants and it have amenities Gym Laundry rooms Breakfast rooms I Love this Hotel i could live here its Awesome Beautyfull and Clean
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Suburban Extended Stay Hotel is located within a few miles (5 km) of Regatta Point Park and Barnyard Zoo. This 65-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also nearby are Higgins Armory Museum and Tuckerman Hall.
Start your day off right with a free hot/cold buffet breakfast offered each morning.
All of Suburban Extended Stay Hotel's 65 air-conditioned rooms provide microwaves, refrigerators, and stovetops. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and desks are also available. Weekly housekeeping is available.
Guests staying at Suburban Extended Stay Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff that can help secure valuables, and offer advice about sights and eateries nearby. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 58 reviews