Skip to main content
Beginning of main content

Recent guest reviews

Rat poison in the closet. Paint falling off the ceiling. Sink cracked. Heater was quiet though.

Balcony and bathroom amd kitchen and dinning was great! Staff was super friendly and helpful, very professional! the smoke (cigarett) was aweful! Intenfied from ac wents.

The room that I was given was comfortable and in good shape. The hallway rugs were dirty and showed wear. I was sent to room 117, but had to go back to the desk and ask for assistance because there were no signs directing someone to the room. I used the exercise room. It was fairly well equipped, but was not taken care of. There was a set of shelves for towels, but there were no towels and all but 1 of the shelbes were there. There was a water dispenser, but the bottle was empty setting along side the dispenser. The air conditioning in this room was not working and the doors did not appear to close.

The fact that the pool was unavailable sucked. The Wifi was out when I first got their and no alternative means was asked. Other guests were given an option to leave.

The property is a disgrace. Empty beer cans in the parking lot, and every hallway carpet had stains. Half the lights in the elevator were out. Both rooms we were offered were dirty and toilets were backed up with paper towels. We left and booked a room at the Courtyard Marriott.

I think I was offered a room with a talking bed Horrible noise making bed

Booked a suite with a jacuzzi and this was not available so they put us in a room on the 1st floor... Dirty, outdated, no locks on the windows nor are there screens and this room is on the 1st floor!!!! Room Stinks from smoking, Just Nasty!! Yuk! We left due to my allergies from smoke and we just did not feel safe in this room with out a lock on the window and feet prints in the snow leading to our window! Allset!! Never Ever Again!! Would like a complete refund!!

pictures showed refrigerator in room, not true. hotel was dirty and smelly. pool was closed that wasn't adviertised. buffet breakfast was more like continental. overall just felt tricked by orbitz thinking I was getting a quality inn but really it was more like low quality inn.

Not safe for families!! We were in town for the Spartan race and brought our children. No lock to the OUTSIDE doors,anyone could walk in. The air was broken, room lock broken, the hair dryer stopped working mid-use. Questionable location. Even the trim was peeling away from the wall in our room. We were also charged a peak rate for Friday. The room wasn't worth $10 let alone $100. Never been so angry with Orbitz. Staff tasked with answer phone for another hotel as well. No fridge, coffee maker still had grounds from prior guest. All around awful.

Window wouldn't completely closed. Out side temp was 18 degree. Cold air rushed in between the gap. Wood stick wedges between the window to keep away from the intruders.

We spent the night at this hotel since it was close to my Daughter White Coat Ceremony. The place was ok, but a little dated. The landscaping could be improved, trash and vines everywhere.

This is a great hotel for the price. Their customer service is awesome!

Definitely worth the money. It was quiet (but it also happened to be in the middle of a snowstorm), which is what I needed to prepare for my interview. Furthermore, the staff was very polite and friendly. I'm not sure if and when I will return to Worcester, but I would definitely return to this hotel if I need a find a place for short-term stay.

We requested a refund before our bags hit the floor in our room. Damp, musty, dirty...very dirty, and poorly designed. TV was so far away not sure remote would have worked. But the room is the issue. UGH! On the bright side...staff was excellent and management was willing to work with us on a refund.

Clean Room , I do Recommend , Good. Locations....

Very good, room clean, good location..............

Stayn at the hotel was not only fun everything was very good ron good nd staff ihave no complaints

close to downtown, very friendly staff, very clean

Oriol Dr Worcester MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Fitness center
  • Laundry facilities

Quality Inn & Suites Worcester places you within 3 miles (5 km) of popular attractions like UMass Memorial Medical Center and Worcester Art Museum. This 116-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

All 116 rooms provide microwaves, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Quality Inn & Suites Worcester enjoy a fitness center, free WiFi in public areas, and a conference center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking (Efficiency)

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn & Suites Worcester

Everyone (8) Couples (10) Business (5) Family (4) Other (5)
2
Everyone

Rat poison in the closet. Paint falling off the ceiling. Sink cracked. Heater was quiet though.

By on Apr 23, 2021

5
Family Business Business

Balcony and bathroom amd kitchen and dinning was great! Staff was super friendly and helpful, very professional! the smoke (cigarett) was aweful! Intenfied from ac wents.

By on Sep 4, 2019

3
Business Business

The room that I was given was comfortable and in good shape. The hallway rugs were dirty and showed wear. I was sent to room 117, but had to go back to the desk and ask for assistance because there were no signs directing someone to the room. I used the exercise room. It was fairly well equipped, but was not taken care of. There was a set of shelves for towels, but there were no towels and all but 1 of the shelbes were there. There was a water dispenser, but the bottle was empty setting along side the dispenser. The air conditioning in this room was not working and the doors did not appear to close.

By , from West Warwick, RI on Aug 14, 2019

2
Everyone

The fact that the pool was unavailable sucked. The Wifi was out when I first got their and no alternative means was asked. Other guests were given an option to leave.

By on Aug 13, 2019

1
Partner Couples

The property is a disgrace. Empty beer cans in the parking lot, and every hallway carpet had stains. Half the lights in the elevator were out. Both rooms we were offered were dirty and toilets were backed up with paper towels. We left and booked a room at the Courtyard Marriott.

By on May 6, 2019

2
Friends

I think I was offered a room with a talking bed Horrible noise making bed

By on Apr 23, 2019

2
Everyone

By on Mar 4, 2019

3
Everyone

By on Feb 27, 2019

1
Partner Couples

Booked a suite with a jacuzzi and this was not available so they put us in a room on the 1st floor... Dirty, outdated, no locks on the windows nor are there screens and this room is on the 1st floor!!!! Room Stinks from smoking, Just Nasty!! Yuk! We left due to my allergies from smoke and we just did not feel safe in this room with out a lock on the window and feet prints in the snow leading to our window! Allset!! Never Ever Again!! Would like a complete refund!!

By on Feb 24, 2019

2

tricked by fancy pictures and descriptions online

Everyone

pictures showed refrigerator in room, not true. hotel was dirty and smelly. pool was closed that wasn't adviertised. buffet breakfast was more like continental. overall just felt tricked by orbitz thinking I was getting a quality inn but really it was more like low quality inn.

By on Sep 30, 2017

Review comment responded on Oct 18, 2017

Thank you for having chosen Quality Inn for your recent stay and thank you for sharing your experience. We do appreciate every Guests' comment as it is a precious tool to learn how to better respond to our Guests expectations. We would love to have you back as our Guest again and all our team is at your disposal for any assistance you may require.

Quality Inn & Suites Worcester

50 Oriol Dr, Worcester, MA 01605
url importing http://www.orbitz.com/Worcester-Hotels-Quality-Inn-&-Suites-Worcester.h50391-p2.Hotel-Reviews
There was an error importing /Worcester-Hotels-Quality-Inn-&-Suites-Worcester.h50391-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Worcester-Hotels-Quality-Inn-&-Suites-Worcester.h50391-p2.Hotel-Reviews