American Resort

Hotel was clean and a good value. Seemed like it could use some general maintenance (doorknob to our bathroom was falling off, hot tub jets in pool area weren’t working) but overall it was good for the money.

I liked the bunk beds in the rooms. Rooms were large. Pools were standard. Too cold for lagoon while we were there. Would like to have free breakfast in the morning.

The water pressure in the hotel room's shower was terrible. The check in staff went through every thing so quickly that we had to go back with additional questions. The location was great for downtown Dells activities.

Wish there was another bathhouse. For the amount of cabins and treehouses there are I didn’t think there was enough bathrooms. There was almost always a wait to use the bathroom

Great value getting the free tickets to the water park and wildlife park, but very disappointed in the bathroom setup. I was expecting bathrooms like most campgrounds since we were staying in the cabins, but instead there were a few unisex bathrooms that all cabins, campers, and people staying in the treehouses shared. These bathrooms were disgusting and we were so glad we only stayed here one night. Also, I at least expected a mirror in the cabin for getting ready, but there is none. The lagoon was very nice and my kids really enjoyed it. The pools inside were in small pool rooms that were quite crowded with a lot of misbehaving children. We made our children leave them because of this.

Quiet and serene environment, theyvneed to incoporate some on-site entertainments

The new beach area was great. The indoor pool areas were also small but very nice. The room smelled dirty when we walked in and must have been cleaned with dirty water. The hotel smelled of cigarettes and marijuana. Not a healthy smell for kids or anyone. I won’t be back to stay in the hotel. Toilet seat was also broken and the room was very old.

Grounds were clean, Treehouse was fun ( the first three days, by day four we were ready for a hotel room with running water and. Bathroom). Need more bathrooms in the cabin area, nothing like standing in line at 7:00 AM (not the best thing for a 7yo boy or 52 yo man). Lagoon was fun, clean and beautiful. Fire pit offered a nice cook out area. Staff needs to enforce the 10:30 quiet rule,

We liked everything, we were so happy with our stay.

Resort was basic but clean and updated. Had microwave and fridge in room. Loved the natural lagoon pool with the sandy bottom. Hands down the best feature. Enjoyed the free tickets to Timbavati animal park. I would stay again.

We originally booked to "cabins" for a total of 8 people. When we got to check-in, there were 3 people a head of us. It took them 35 minutes to get us completely booked in. I had called earlier in the day to add 3 people and was told that I should just do it at check-in. When I told the girl at the desk that we had 3 more people she said "it doesn't matter your cabin holds 6 people". When I asked how this would affect the ticket pick-up the next day, she said "it won't". The next morning, we got a very snotty blonde women at the front desk, who informed us that the first girl had never changed our total count and we would have to pay 150.00. We weren't satisfied with this so she went and got someone else, who had apparently spoken to me on the phone prior to check-in. She told them "give them the tickets". The blonde women then rolled her eyes and did as she was told. Now lets talk about the "cabins". They were essentially 2 hotel rooms, without bathrooms, attached to each other. Cabin "2537" and "2538". The beds are terrible, the bathhouse has about 8 stalls, but this is the only bathrooms available in the area. If people are taking showers, you may have to stand in line for 20-30 minutes. They have fire pits in between the cabins which are about 8 feet a part. No lifeguard at the lagoon with kids jumping from high rocks and a 9 foot depth. TERRIBLE!!!!!!!!!!

Loved the lagoon it was very pretty. The cabin was nice

Didn’t like when we called housekeeping to clean a toilet cause there was a piece of dirty toilet paper on the seat when we lifted the cover. All the lady did was take it off and flush it. We requested a different room in the main building cause we were on the third floor very difficult for my party of 4. The reception was able to move us to a bigger room in main building & asked us the next day how things were working out. We said great and Thanked her again for all her help.

Excelente servicio Y muy limpio Muy buena comodidad.