Overall, this was a cute little cottage with comfortable beds. However, the unit is definitely showing wear and tear. There was dust, and cob webs on the surfaces, ceiling and baseboards. The shower in the master bathroom had rust and mold growing in the inside and outside of the standup unit. Hard to believe prior ratings have been 5 stars.
The host responded in a timely manner, usually within a few hours of sending a message. However, he was mostly un-accommodating. When I initially booked, I accidentally booked a day too early from the rest of my family. I immediately messaged the host and he said he was unable to change the booking to be a day earlier. I thought maybe being around the holidays it was a busy time, but the booking calendar showed the place was available that day.
Lastly, when we went to check in at 4:00 pm, the unit was not ready. We were told the unit would be ready within an hour and they would give me a direct call on my cell phone. I did not receive a call, so an hour and 15 minutes later, I went back to the front desk and the unit was ready. I messaged the host about not being able to check in, and he responded later that evening he did not have control over the check in process.
It is clear that this resort is owned by a vacation timeshare company. So just understand the host rents these units out for the company, and does not seem to own the property, therefore, has little control on how this property is managed.