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The Marlborough Hotel

2.0 out of 5.0

Recent guest reviews

booked a flight, rental, and hotel through hot wires site sweet deal right..... nope get to Winnipeg super late and get the rental and head to The Marlborough Hotel( posh photos on hotwire site). Pull up to this place and it looks like a prop used in the first ghost busters movie. go to check in and the pool is closed due to maintenance( no notice given by hotwire). fine what ever, head up to the rooms super tired. you need card access everywhere and the elevator is older then the red river, get up there and the rooms are terrible, bathrooms smell of mildew and smoke. one room had yellowing on the FRESH sheets, the other had cigarette burns in a NON-SMOKING room. have enough so we head down to the check in desk. tells there is nothing they can do tonight but can put us in another GREAT ROOM he says. tells us to sort it out with hotwire. so i call a hotel in selkirk and have them hold a room for us, so on our way to selkirk i am on hold with customer service and then chat and then on hold, this goes on the whole trip there. in the end he tells me it is up to the hotel mananger which is who said talk to hotwire what happens from there and they will phone me back tomorrow. tomorrow rolls around and no call... so i play phone tag/ email tag with these CUSTOMER SERVICE clowns now for the last 4 months and still nothing with many promised manager returning phone calls. garbage affiliates and garbage customer service.......

This hotel is very near the famous Main & Portage intersection, and part of the old downtown core. It’s about a 30-minute walk to the relatively new Canadian Museum for Human Rights, the main reason I was in town for a couple of days. My room rate included a choice of breakfast options and endless coffee, served in the restaurant just off the large main lobby. One night I also popped into the bar at the other end of the lobby, and it was quiet so I pulled out my laptop and got some work done. The hotel has a fascinating history with numerous changes in ownership and fortune, described in old newspaper articles and photos on display in the lobby. My room was modest, good value, and all I needed. A city bus to and from the airport stops just around the corner.

We were treated so well ! Comfy beds, beautiful views, amazing architecture.... good coffee, amazing breakfast !!! We definetely plan on coming back for sure ! The staff went above and beyond to make sure we were comfortable. Such an awesome atmosphere.

The service was excellent.. Food was great.. The event planner, Grace Rents, went above and beyond to accommodate us. Had a great visit. Had our wedding there and everything was just perfect. Very architectually beautiful. Very historic. Had all our wedding photos there. All of the people working there were so friendly and helpful.

The rooms are basic, the lobby seems to attract characters that sit around even though they're not staying there. The breakfast is pretty good, and the bar nextdoor--while a bit sketchy--is pretty inside. Would only stay here if you get a very good deal.

I had made a reservation for May 2019 in March, but something came up and I wanted to cancel. The hotel absolutely refused, so I changed one date instead. When I arrived, there were people standing right outside the hotel smoking, hanging out and loitering. The sidewalk was filthy. There were no handicap access buttons, so I struggled to open the heavy doors. Upon entering, security demanded to know if I was on 'the list'. I replied that I didn't know about a list and he repeated the question. I repeated my response and went to check in. The clerk asked my for my photo ID and then took a copy WITHOUT my permission. When I asked what the hotel would do with the copy, he replied that I could ask 'any hotel' in the area and they would do the same thing. I asked again what the hotel would do with my copy and he showed me a stack of what I presume were other travelers' IDs. I asked how long the hotel kept them and he didn't know. Upon checkout, I retrieved the ID copy. The elevator had garbage in it and the doors closed VERY quickly. I still have a bruise and swelling where they hit my hand. I finally found my room (there were no wall directions for room 511). The bed was comfortable and the room was very quiet - heard NO traffic at all. When I went to use the hairdryer, it worked for exactly 2 seconds and shut off. I left it on the sink and a minute later it started up on its own with a loud growl. I had asked for a wake-up call at 7:30 and awoke a few minutes before. The call never came and I asked again for a call the second day. It too never came. I suggest there is a glitch in the system because I saw the clerk programme it in. The 2nd night, I was awakened about 2:00 with screaming obscenities and obnoxious banging. It took 3 calls for quiet to be established. It is a horrible shame that this beautifully appointed heritage hotel has been allowed to deteriorate. The restaurant is gorgeously decorated and the staff are friendly.

I've read lots of reviews, i wouldn't agree with, it is old and there are things that are really worn out but this is a cosey place, the people that work there are friendly and helpfull, the lady that cleans the rooms was allways there for a friendly chat and a smile, as were the security guys downstairs. Johanna's café served me delightfull breakfasts, dinners and "sweet sin" desserts. There was allways hot water, i had a warm and comfortable bed and the wifi and tv set never let me down, i wouldn't dare to ask for more since there are more expensive hotels where the wifi never works and where you will wait 20 minutes for hot water.

The hotel is old and it shows. For the price, ok. It does have a few very nice areas, the restaurant being one. The sinks don't drain terribly well, windows aren't very well insulated, and paint is flaking at places. However, this is compensated by the extremely friendly and helpful staff. They went out of their way to help and always had a smile to welcome guests. They made the stay pleasant.

Overall a historic hotel with history. It has character and charm but we found the staff don’t seem to care much. There are couches in the lobby that seem to attract street people and the staff doesn’t care if people hang out the lobby all day. I think they need to get rid of those couches. Some staff are very good and do try but it seems to be mismanaged. Our room was okay but I was happy to leave.

Got invited to attend a dinner function at Winnipeg Marlborough Hotel last night on the 8th floor. Once arrived I was intimidated by a few people hanging around outside the hotel front door, and not sure they were the guests of the hotel, or they were panhandlers or they were drunk. The hotel is very run down. Stepped inside the elevator, the elevator floor was very sticky. At the dinner, my water glass still had food sticking to the stem. Checked out a couple more glasses but no luck to get a clean one. Set dinner included Cesar salad, dinner rolls, beef & dessert. The salad, dinner roll & dessert were good but my beef was extremely well done, dry and tasteless. In fact it tasted like a piece of dry pork chop to me. The room for the function had a very high ceiling with old European design. It would had been a beautiful room before but now the room is run down and needs upkeep just like the rest of the building.

331 Smith St Winnipeg MB

Hotel highlights

  • Walking distance to Bell MTS Place and University of Winnipeg
  • Free cooked-to-order breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Downtown Winnipeg, The Marlborough Hotel is within a 5-minute walk of Bell MTS Place and within 15 minutes of other popular attractions like RBC Convention Centre Winnipeg. This 148-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a fitness center.


Dining

Free cooked-to-order breakfast is served each morning from 7 AM to 11 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect WiFi and 32-inch a TV with pay movies. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a coffee maker, free newspapers, and free local calls.


Property features

Guests staying at The Marlborough Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include conference space, express check-out, and free newspapers.

Room options

Standard Room, 2 Double Beds (Business)

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 Bedroom, Non Smoking

Queen 1 | Sleeps 3

Executive Room, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

31.0% of guests recommend this hotel

Total of 273 reviews

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.