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Recent guest reviews

There are too many negative things to point out, and so I will start by listing some very bad ones. When I first arrived to the hotel, I was told that it was a nonsmoking hotel, upon arriving to my room, which happened to have the door wide open and had lots of dirt/filth at the entrance, I was advised by one of the worker there (which happened to be cleaning one of the rooms on that 2nd floor) to go back downstairs and get a different room. I did, the 2nd room that was assigned to me smells so strongly of cigarettes, that my daughter, her friend and myself where unable to get used to the smell the entire stay. I tried calling the front desk and no answer. Furthermore, the room was dingy, the toilet was so large for the bathroom, that is was close to impossible to close the door while in that particular room. I have stayed at Best Westerns before but this was a total disappointment. My daughter almost cut herself on one of the walls corners, which had a dangling peace of metal. I took photos of this (I wish I could attach to this review. The trash bins outside of the entrance were not cleaned at all, and were overflowing with trash and cigarette buds. The AC was making a horrific sound all night, and the list goes on and on. I did appreciate the friendliness of cleaning crew and front desk desk person. I think if I could give stars to this hotel, zero would be my rating. What a horrible stay. I felt unsafe the entire time, as I noticed the doors leading to parking lot unloked

Proximity to Carolina Beach was the only redeeming factor. The room was dirty. I mean chronically dirty with stained carpet and desk chair, dirty window dressings, dirty shower curtain, and stained sheets. It was so bad that I refused to walk in the room without shoes. Both drink machines were out of service. The back door didnt lock, and the only theft deterrent was "it sticks badly". I did let the staff know of my dissatisfaction, and the only acknowledgment was jotting down the room complaints and stating a weak "Im sorry we are renovating (of which we saw no evodence) while gladly taking my $309 for ONE night.

The lock of room 211 did not work even after the third code card. No apology from the employee, only unfriendly reaction. The next room could not be closed at all, the door lock was not in order. Unfriendliness and stylelessness of the employee increased. The third room finally opened and closed. Then she gave us the wifi code. Although she knew the internet was not working for at least 12 hours, she said nothing.

For the price it needs to be upgraded and cleaner.

Great for kids- pool and breakfast. I'll be going back.

The front desk staff was engaging and always had a smile each and every time I walked through the front door.The hotel was clean, the cleaning team was picking up debris outdoors and cleaning floors indoors. They would greet you with a friendly "good morning". My room was at the end of the hall on the third floor - clean and modern. If I came back to the room to change for dinner and children were in the pool area screaming in fun, I could hear them (slightly). I was out of the room early in the morning and most evenings so it wasn't a nuisance for me. I would recommend this hotel.

Hotel and staff was great. Indoor pool was very clean as well as rooms. Highly recommend this hotel and will stay again in the near future. Its located near many restaurants and also many shopping centers.

Good middle of the road hotel but if you are really going for the beaches, this is a good 20-25 minutes from there. Wilmington, however is only about 15 minutes away.

The staff was very friendly. Breakfast was good. The room was very quite. Our all around check in and check out process was easy. There were a couple things that definitely needed to be cleaned. When I told the front desk they acted very surprised and offered to come fix it immediately.

My husband and I loved this place....we didn't want to leave. Will definitely be going back!!

The staff was great, the location was great, and the hotel itself was very clean. Felt secured due to having to enter the building with a hey card. Highly recommend.

This hotel was in a perfect location. It was near everything, including the beach. Will definitely stay again.

Terrible experience!! The website said the beds were double, but they should say single! It was pretty much a twin bed. So my wife and I asked them to give us something more comfortable, but they wouldn't offer us the king bed. Instead, they told us that they could only give us two beds for the same price, so we had to sleep on two separate beds because we weren't comfortable on their tiny single bed. We never had such a bad experience before in any hotel... Also, the indoor pool and the hot tub were cold! Needless to say, we'll never stay there ever again!

RIGHT PRICE FOR THE RIGHT PLACE. CLEAN AND NICE STAFF.

The hotel has great accommodations. Right next to it are excellent restaurants so you don't have to drive. And for us it was centrally located making it just a short hop to the USS North Carolina. The pool was just the right size to accommodate all (we ranged in age from 4 to 80). The hot tub helped relieve the legs after our ship trip. I would recommend this hotel to all.

For the most part, I had a pleasant experience. The only problem I found was that the maid did not remove all of the prior guest's thrash. I placed it in the hallway and it was gone the next morning. So all in all I would use them again!

For an overnight business stay this was the perfect choice. Near all amenities, beautifully clean & decorated room, quiet and reasonably priced. Everything in the room worked well, not a single complaint. Extra note on perfect cleanliness..a big thing for me!

Carolina Beach Road Wilmington NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Tregembo Animal Park, Best Western Plus Wilmington/Carolina Beach is within a 10-minute drive of Carolina Beach. This 64-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM.


Rooms

All of Best Western Plus Wilmington/Carolina Beach's 64 air-conditioned rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available.


Property features

Guests of Best Western Plus Wilmington/Carolina Beach have access to an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours/tickets and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Wilmington/Carolina Beach

Everyone (5) Couples (22) Business (4) Family (13) Other (2) Friends (2)
2
Family

There are too many negative things to point out, and so I will start by listing some very bad ones. When I first arrived to the hotel, I was told that it was a nonsmoking hotel, upon arriving to my room, which happened to have the door wide open and had lots of dirt/filth at the entrance, I was advised by one of the worker there (which happened to be cleaning one of the rooms on that 2nd floor) to go back downstairs and get a different room. I did, the 2nd room that was assigned to me smells so strongly of cigarettes, that my daughter, her friend and myself where unable to get used to the smell the entire stay. I tried calling the front desk and no answer. Furthermore, the room was dingy, the toilet was so large for the bathroom, that is was close to impossible to close the door while in that particular room. I have stayed at Best Westerns before but this was a total disappointment. My daughter almost cut herself on one of the walls corners, which had a dangling peace of metal. I took photos of this (I wish I could attach to this review. The trash bins outside of the entrance were not cleaned at all, and were overflowing with trash and cigarette buds. The AC was making a horrific sound all night, and the list goes on and on. I did appreciate the friendliness of cleaning crew and front desk desk person. I think if I could give stars to this hotel, zero would be my rating. What a horrible stay. I felt unsafe the entire time, as I noticed the doors leading to parking lot unloked

By , from Fayetteville, NC on Jun 22, 2020

1
Family

Proximity to Carolina Beach was the only redeeming factor. The room was dirty. I mean chronically dirty with stained carpet and desk chair, dirty window dressings, dirty shower curtain, and stained sheets. It was so bad that I refused to walk in the room without shoes. Both drink machines were out of service. The back door didnt lock, and the only theft deterrent was "it sticks badly". I did let the staff know of my dissatisfaction, and the only acknowledgment was jotting down the room complaints and stating a weak "Im sorry we are renovating (of which we saw no evodence) while gladly taking my $309 for ONE night.

By on Aug 11, 2019

4
Everyone

By on Aug 4, 2019

2
Partner Couples

The lock of room 211 did not work even after the third code card. No apology from the employee, only unfriendly reaction. The next room could not be closed at all, the door lock was not in order. Unfriendliness and stylelessness of the employee increased. The third room finally opened and closed. Then she gave us the wifi code. Although she knew the internet was not working for at least 12 hours, she said nothing.

By on Jul 19, 2019

3
Partner Couples

For the price it needs to be upgraded and cleaner.

By on Apr 29, 2019

1
Everyone

By on Jan 1, 2019

4
Everyone

By on Nov 8, 2018

5
Everyone

Great for kids- pool and breakfast. I'll be going back.

By on Mar 6, 2017

4

southern hospitality

Everyone

The front desk staff was engaging and always had a smile each and every time I walked through the front door.The hotel was clean, the cleaning team was picking up debris outdoors and cleaning floors indoors. They would greet you with a friendly "good morning". My room was at the end of the hall on the third floor - clean and modern. If I came back to the room to change for dinner and children were in the pool area screaming in fun, I could hear them (slightly). I was out of the room early in the morning and most evenings so it wasn't a nuisance for me. I would recommend this hotel.

By on Apr 12, 2016

5

great couple trip

Couples

Hotel and staff was great. Indoor pool was very clean as well as rooms. Highly recommend this hotel and will stay again in the near future. Its located near many restaurants and also many shopping centers.

By on Oct 7, 2015

Best Western Plus Wilmington/Carolina Beach

5600 Carolina Beach Road, Wilmington, NC 28412
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