We love the beach, the sea and snorkeling. This is the best at this resort. The food is delicious and casino fun is on the spot. It is easy to go to the City and we can walk outside the Resort. The staff is very helpful and friendly. However, this property needs a lot of improvement in service and some renovation. There is very limited service in buffet and restaurants due to lack of staff, not enough beach lounges or chairs, not many umbrellas and not much food varietiy. We hope that management will improve service soon and we can come back to enjoy this beautiful place!
Nothing to like about. Very bad hotel. I shouldn’t even say a hotel. Very dirty , lazy staff and disgusting food
Gideon, Candyman, and Kyon made our stay an amazing stay. They made our time at sunscape an excellent experience. They are the best!!!
Very limited food choices, no fruits, fish only once in a blue moon. Personnel is very slow and not willing to do anything for the guests with few exceptions. Japanese restaurant is impossible to reserve. Music is extremely loud till 11 pm, no way to put a child to bed. The worst is the AC. It barely works. Rooms are hot. Definitely a very overpriced spot for the services they provide.
The view was beautiful. The food was sub-par and the same meals all 8 days we were there. They also could not seem to work out clean pool/beach towels. We were only able to trade in towels twice in 8 days.
Check in at the sun club member lounge took forever! Bad start to vacation. Most everything else was wonderful. Great food and just an overall great experience. Views were unbelievable. Room was spotless. Casino is not good. They only open table games for a few hours a day and the dealers are not friendly at all. Bartender/server Kenneth, nathaly, and vianella were superb! The room service food could use some improvement.
The beach was separated in the busy and not so busy area which was perfect. We had a nice view from the room, but you should ask for a quiet room. Rooms were nicely decorated but the bathrooms could use little updates. Entertainment and food was ok, nothing special, but good enough I guess. The restaurants at Mambo beach, which are only 5 minutes away, are amazing. The staff was really nice, we only got upset when we arrived at 3pm, and they made us wait over 2 1/2 hours to check in. Overall the stay was ok. Was it worth the money, not sure.
Plenty of pools and parts of the beach to choose from, especially if you want a little peace and quiet
Loooooved staying here. Rooms and entire property is super clean and well kept/groomed. I even saw them swap out the cushions on the beach chairs for dry cleaned ones. Staff was super friendly and accommodating. Also environmentally friendly with paper straws. It was great that we didn't have to use those annoying plastic bracelets on our wrists and they barely ever asked for our room number at restaurants. There's 5 delicious restaurants on the property and only 1 needed advanced reservation. Food was incredible and super fresh. Our room faced the ocean and had a pool right outside our door. Super convenient. We beach hopped outside the resort for a full day and after snorkeling at 8 beaches all around the island, I can confirm that our hotel's beach had the best reef we saw all day!! I saw incredible tropical fish, including a few squids on some days. I'm already planning to go back with family and bring my sister's kids. They have a fantastic day-care center. I travel international a ton and this is high up on my list of best all-inclusive resorts I've been to. You will enjoy staying here. Go for it!
The rooms are dated however the beach makes up for it.
To many mosquitos, besides the pool there was no activity we was bored most of the trip
The service was not the best. The staff was very discouraged and not welcoming. Unfortunately, the all inclusive isn’t fully an all inclusive service, do to the lack of resources in the island. Having said that everything is limited. The service at the restaurants for dinner is very slow and sometimes they ran out of choices. The services at the bars are very slow so please go filled with patience.
Sunscape Curacao Resort, Spa & Casino - All Inclusive places you next to Leeward Antilles and within a 10-minute walk of Mambo Beach. This 341-room, 4-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and a casino.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including World Cafe, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Damario with its pool views. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
LCD TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.
Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa, and a casino. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a children's pool.
We love the beach, the sea and snorkeling. This is the best at this resort. The food is delicious and casino fun is on the spot. It is easy to go to the City and we can walk outside the Resort. The staff is very helpful and friendly. However, this property needs a lot of improvement in service and some renovation. There is very limited service in buffet and restaurants due to lack of staff, not enough beach lounges or chairs, not many umbrellas and not much food varietiy. We hope that management will improve service soon and we can come back to enjoy this beautiful place!
Nothing to like about. Very bad hotel. I shouldn’t even say a hotel. Very dirty , lazy staff and disgusting food
Dear Ani,Thank you for your review and for taking the time to share your honest opinion with us.We were sorry to read that we did not fully meet your expectations.Your satisfaction is important to us and your concerns outlined in your review have been shared right away with the management team who are responsible for looking into all feedback that we are receiving to ensure that guidelines and standards are met and in place to avoid recurrence. As this is not the usual service we stand for.We apologize for the inconvenience that you experienced during your stay with us and that we were not able to meet your expectations.We regret to hear that you did not experience the service we stand for to provide each and every valued guest of ours every day.Please be advised that our resort is making positive progress every day to make sure all our guests are accommodated accordingly and according to their expectations.We hope for the opportunity to exceed your expectations and restore your faith in our resort.Kind regards,Assistant social media coordinator & eConcierge.
Gideon, Candyman, and Kyon made our stay an amazing stay. They made our time at sunscape an excellent experience. They are the best!!!
Dear Faith Marie, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff especially Gideon, Candyman & Kyon. Our biggest strength is the warm and attentive service that we provide to our guests and that has become a signature of our brand. Our team looks forward to having you back at Dreams Curaçao Resort, Spa & Casino for your next visit to our destination. Sunny Regards, Assistant social media coordinator & Econcierge.
Very limited food choices, no fruits, fish only once in a blue moon. Personnel is very slow and not willing to do anything for the guests with few exceptions. Japanese restaurant is impossible to reserve. Music is extremely loud till 11 pm, no way to put a child to bed. The worst is the AC. It barely works. Rooms are hot. Definitely a very overpriced spot for the services they provide.
Dear Vasyl, We would like to thank you for choosing our resort as the host of your recent getaway to our destination. It was a real pleasure to host you and we appreciate the time you have taken to share your experience, as your comments are really important to us. We want to let you know that we are truly concerned about the outcome of your experience, and we are sorry to hear that we did not exceed your expectations. Please accept a genuine apology, as there is nothing more important to us than your satisfaction and your comfort. We regret to learn that you experienced your stay as less than desirable. The situation that you have described is not reflective of our usual brand standards. Therefore we will be doing some further research and investigation on the statements made in your review. Please be assured that your comments have been taken very seriously and we are following up on each point of improvement with the concerned departments. Know that we empathize and try to put ourselves in the shoes of our guests. I sincerely hope that my response to your comments restores some confidence in our resort and reconsiders the overall poor rating you are sadly giving us, and hopefully, you will grant us the opportunity to welcome you back in the future to present the improvements achieved thanks to your valuable comments. Thank you once again and I remain at your service. Sincerely, Sjoerd Social Media & E-Concierge Trainee
The view was beautiful. The food was sub-par and the same meals all 8 days we were there. They also could not seem to work out clean pool/beach towels. We were only able to trade in towels twice in 8 days.
Dear Christa, We appreciate your honest review. Thank you for taking the time and effort to provide us with your feedback. Allow us to apologize for the inconveniences experienced with the towels. On the other hand we are happy to hear that you've enjoyed of our breathtaking views. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay as this is not the service that we are known for and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Bras da Silva Lucas. Assistant Social media coordinator & E-concierge.
Dear Marina,We thank you for sharing your comments with us and for taking the time to write such a fantastic review about tour recent stay at Sunscape Curaçao Resort, Spa & Casino.We appreciate the time you took to help us improve our products and services. Your points of feedback have been relayed to the corresponding department.It saddens us to read that there might have been a few inconvenience during your stay.On the other hand, we are happy to read that you've enjoyed of our beach, food, friendly and helpful staff.Please know that we will be alerting our department heads.We hope to be able to welcome you back at our beautiful property.Kind regards,Assistant social media coordinator & eConcierge.