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Shangri-La Mactan, Cebu

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Shangri-La Mactan, Cebu

2 outdoor pools, sun loungers
Banquet hall
Front of property
Indoor wedding
5 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Punta Engano Road, Lapu-Lapu, Cebu, 6015
  • Place, Mactan Shrine
    ‪7 min walk‬
  • Place, Lapu-Lapu Monument
    ‪8 min walk‬
  • Place, Magellan Monument
    ‪8 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(16 reviews)
  • Partial sea view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • Partial sea view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Ocean Club King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Ocean Club King

9.4 out of 10
Exceptional
(10 reviews)
  • Partial ocean view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Wing Ocean Club Twin

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Ocean Club Twin

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 388 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean Wing Premier Room King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Premier Room King

8.8 out of 10
Excellent
(30 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Premier Room Twin

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Premier Room Twin

8.4 out of 10
Very good
(14 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King | Minibar, in-room safe, desk, blackout drapes

Ocean Wing Panorama Suite King

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Panorama Room King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Panorama Room King

9.4 out of 10
Exceptional
(13 reviews)
  • Beach view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Main Wing Deluxe Family Room

Main Wing Deluxe Family Room | Minibar, in-room safe, desk, blackout drapes

Main Wing Deluxe Family Room

9.2 out of 10
Wonderful
(13 reviews)
  • Resort view
  • 657 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 2 Twin Beds (Ocean Wing Premier )

Minibar, in-room safe, desk, blackout drapes

Family Room, 2 Twin Beds (Ocean Wing Premier )

  • Garden view
  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Mactan)

Suite, 1 King Bed (Mactan) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Mactan)

  • Partial sea view
  • 732 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Main Wing Veranda)

Suite, 1 King Bed (Main Wing Veranda) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Main Wing Veranda)

  • Partial sea view
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 2 Twin Beds (Ocean Wing)

Panoramic Room, 2 Twin Beds (Ocean Wing) | Minibar, in-room safe, desk, blackout drapes

Panoramic Room, 2 Twin Beds (Ocean Wing)

  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Panoramic Suite, 2 Twin Beds (Ocean Wing)

Panoramic Suite, 2 Twin Beds (Ocean Wing) | Minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 2 Twin Beds (Ocean Wing)

  • Ocean view
  • 775 sq ft
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Lapu-Lapu

Shangri-La Mactan, Cebu places you next to CHI, The Spa and within a 10-minute walk of Mactan Shrine. This 530-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
View more Resorts in Lapu-LapuOpens in a new window

What's nearby

  • CHI, The Spa - 2 min walk - 0.1 miles
  • Mactan Shrine - 7 min walk - 0.4 miles
  • Lapu-Lapu Monument - 8 min walk - 0.5 miles
  • Magellan Monument - 8 min walk - 0.5 miles
  • The Mactan Newtown - 13 min walk - 0.7 miles

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 21 min drive

Restaurants

  • ‪Starbucks - ‬15 min walk
  • ‪Street Burger Gordon Ramsay - ‬17 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Gordon Ramsey Fish and Chips - ‬18 min walk
  • ‪Bar Samurai & Geisha Lounge - ‬15 min walk

About this property

Shangri-La Mactan, Cebu

Luxury resort on the beach, with 2 outdoor pools
Shangri-La Mactan, Cebu features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a gym, and a sauna.
Guests can expect 42-inch LED TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include balconies, minibars, and coffee makers.
A private beach, an outdoor tennis court, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Restaurant
Sheraton Cebu Mactan Resort
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 389 reviews
$214 nightly
The price is $241
Feb 23 - Feb 24
Total with taxes and fees
Sheraton Cebu Mactan Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: PHP 1,456 for adults and PHP 728 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must provide the hotel with their planned arrival time and flight details.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This is a designated quarantine property, however this property can still accept guests who are seeking non-quarantine accommodations. Guests seeking non-quarantine accommodations will have access to separated communal areas from quarantined guests, including a designated check-in lobby for non-quarantine guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for PHP 3682.5 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PHP 5000.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately PHP 1456 for adults and PHP 728 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 3682.5 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Mactan Resort
Resort Mactan
Shangri-La's Mactan Resort Lapu-Lapu
Shangri-La's Mactan Lapu-Lapu
Shangri-la's Resort
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Hotel
Shangri Las Mactan Lapu
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Shangri-La's Mactan Resort Lapu Lapu
Shangri-La's Mactan Lapu Lapu
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Resort
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Lapu-Lapu
Shangri-La Mactan, Cebu Resort Lapu-Lapu

Frequently asked questions

Is a free cancellation option available at Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Shangri-La Mactan, Cebu?

As of Jan 29, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Mactan, Cebu on Feb 11, 2026 start from $211.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Shangri-La Mactan, Cebu?

Guests positively rate the resort's beach location in Lapu-Lapu, just steps from CHI, The Spa, and within a 10-minute walk of Magellan Monument and Mactan Shrine. You'll also find Lapu-Lapu Monument and The Mactan Newtown Beach less than a mile away.

Will I be able to park at Shangri-La Mactan, Cebu?

Yes, uncovered self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa available at Shangri-La Mactan, Cebu?

Chi is the resort's spa and services include prenatal massages, Thai massages, hydrotherapy, and couples treatments.

Does Shangri-La Mactan, Cebu have a casino on the premises?

No, Shangri-La Mactan, Cebu doesn't have a casino.

Will I find an indoor pool at Shangri-La Mactan, Cebu?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Shangri-La Mactan, Cebu a good place to stay for couples?

There are plenty of amenities for couples at this resort, including a private beach, 2 outdoor pools, and a poolside bar.

Does Shangri-La Mactan, Cebu have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Shangri-La Mactan, Cebu feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Mactan, Cebu has 5 restaurants, and serves a full breakfast each morning for a surcharge.

Will Shangri-La Mactan, Cebu allow pets to stay free of charge?

No, pets aren't allowed at Shangri-La Mactan, Cebu.

Does Shangri-La Mactan, Cebu have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Shangri-La Mactan, Cebu?

The closest major airport to Shangri-La Mactan, Cebu is Mactan - Cebu Intl. Airport (CEB), which is 5.3 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Shangri-La Mactan, Cebu?

Yes, every guestroom at Shangri-La Mactan, Cebu comes with a balcony with some featuring ocean or garden views.

Does Shangri-La Mactan, Cebu have a wedding venue on site?

Take advantage of the wedding venue at Shangri-La Mactan, Cebu if you plan to say "I do" during your trip.

Shangri-La Mactan, Cebu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 800 out of 1076 reviews
Rating 8 - Good. 176 out of 1076 reviews
Rating 6 - Okay. 55 out of 1076 reviews
Rating 4 - Poor. 19 out of 1076 reviews
Rating 2 - Terrible. 26 out of 1076 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Rhea Joyce Ann

Traveled with family and small children
Liked: Cleanliness, amenities
The room is clean and the staff is very friendly but the hair dryer didn’t work 😌
Stayed 1 night in Jan 2026

2/10 Terrible

Munkhnasan

Disliked: Property conditions & facilities
First night still charged with no show despite flight delay no response on the trip notifications. Very old property (33 years!) - very scary facade fallout at the breakfast entrance. Lucky no one was underneath it. My daughter cut her heel in the pool by uneven tile. Nurses seem amateur with no experience. Room keys never working! The list goes on :-(
Stayed 2 nights in Dec 2025

10/10 Excellent

Norie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

8/10 Good

Fe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the lush garden but the rooms are a little dated and lacks that luxurious feel. However, the view was beautiful!
Stayed 4 nights in Oct 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
This resort is old needs renovation , for the price its not worth it
Stayed 1 night in Oct 2025

10/10 Excellent

Henson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

GLENN, Boulder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back!
Stayed 1 night in Oct 2025

10/10 Excellent

MATTHEW

Stayed 3 nights in Oct 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tropical property and resort. Expansive and very well maintained. Numerous pools and other activities. Overall peaceful and quiet ambience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gabrielle Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, hospitable and pleasant staff, clean room and excellent service!
Stayed 1 night in Oct 2025

8/10 Good

Leonida

Stayed 5 nights in Sep 2025

10/10 Excellent

Linda, Ottawa

Traveled with family
Liked: Cleanliness, amenities
The view was spectacular. I could see the ocean, the pools, and beautiful grounds from my balcony. We tried several restaurants, all of which were fabulous. Our favorite was Tea of Spring. Thexstaff were very attentive and the food was outstanding. I had a traditional Philippine massage at Chi Spa. It lasted 2 hours and left me very relaxed and feeling uplifted snd rejuvenated.
Stayed 3 nights in Oct 2025

8/10 Good

Keith, Tubod

Liked: Staff & service
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Lobby Lounge in Shangri-La Hotel provide an exceptional experience. They are consistently warm, attentive, and professional, creating a welcoming atmosphere from the moment you arrive. Service is prompt yet never rushed, with genuine smiles and thoughtful gestures that make guests feel valued. Their knowledge of the menu and ability to anticipate needs adds a personal touch, elevating the overall experience. It’s clear that the team takes pride in ensuring every visit is both relaxing and memorable.
Stayed 9 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 5 nights in Sep 2025

6/10 Okay

Daisy

Liked: Cleanliness, staff & service
Its very expensive.Unlike other hotel they're free kayak for one hour,free welcome drinks and etc.
Stayed 1 night in Sep 2025

10/10 Excellent

HIROO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2025

10/10 Excellent

Clarence, Bowie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and stay was amazing everything as expected from the description
Stayed 4 nights in Aug 2025

10/10 Excellent

Cyril

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice private beach, was so worth it. loved the fishes being so nearby
Stayed 4 nights in Aug 2025

10/10 Excellent

Feme Carmel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended for staycation and relaxation!

Excellent! Clean rooms although a bit old now. I think it needs some upgrading especially the bathroom. Television is a bit outdated as well. Quiet air-conditioning and perfect nice temperature inside the room. Massive hotel with lots of restaurants to choose from and activities to do. Very pleasant garden, nice beach and resort. Perfect for staycation and relaxation or to celebrate occasions. Courteous, friendly, and helpful staff. Overall experience is wonderful! Highly recommend.!
Stayed 1 night in Sep 2025

8/10 Good

nelson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good experience for my family esp for my daughters who were there for the first time.
Stayed 2 nights in Aug 2025

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wife and I stayed at the Shangri-la from August 25th to September 7th. We had no previous experience at a resort setting and so did know what an awesome experience shangri-la would be. From the hotel staff that welcomed you in when you stepped out of the cab to really all the men and woman who work there. Everyone was so friendly and accommodating. From the hotel greeters and security, the front desk, the serving staff in all the restaurants, and the people who clean your room. They all made me feel like family. The customer service was exceptional. I now understand that the Shangri-la is a step above the rest! There is so much to do at the hotel grounds alone that the kids and yourself can enjoy that really only you can limit your experience. My wife and I would highly recommend the Shangri-la to anyone and everyone we can. The stay was again exceptional, and thank you for everything you did for my wife and myself. See you again soon lol!
Stayed 13 nights in Aug 2025

10/10 Excellent

Norma, Fairborn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained and is very clean. Staff are friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marishiela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 3 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This s our 4th time stay. The breakfast choice is exceptional. Ambience is amazing.
Our happy place
Stayed 1 night in Sep 2025