Westside Vacation Packages

Bonito lugar limpio, servicio atento pero el desayuno incluido muy limitado

I've been staying here for a while. The property, the staff, and the morale seem to be in decline. According to the people working the front desk, they are under new management. You can see this in their faces; it's not going well. $75 dollars for 1 hour of late check-out feels like a good strategy to lose customers. I'm one of the ones who will be looking at other options. This hotel is trying to be a four-star hotel, but they are located in a fancy strip mall. Sadly, this may be a slow decline, eventually leading to a takeover. Mark my words.

We had an amazing stay , thank you to the wonderful staff !

Room was not ready I upon arrival for 3 people as booked. Front desk said they would give an upgrade ( I had booked a junior suite) and they put me in a smaller room. I complained and moved rooms again. Troy who was the manager in charge was amazing and made sure all was set before he held including being able to order food which was not charged. Room first night was very noisy with an AC engine on all night with permanent noise. Windows are not sound proof. I had to move rooms next day. When we decided to use the kitchen in the room I realized the cutlery was dirty with dry food inside. Took pictures and showed to waiter who was embarrassed. Troy showed up again and didn’t charge for the dinner that evening. He was really the highlight of the hotel. The only staff member who really cares and moves the needle to fix the issues. Thank you Troy!