West Syracuse Vacation Packages

You only get 1 room key nit 2 because the machine wasn’t working broken. Done people checked in and didn’t get any key card at all. Sad Upon arrival checked in to 2 rooms booked. Immediately had to get 1 room changed due to horrible smell from recent pipe burst and toilet running for over 20 mins. Kiara the nice employee changed the room no problem. Next room better but security bolt on door was missing. 2nd room key card was inactivated accidentally by me but I couldn’t get another card because the card machine wasn’t working. So I would need to go to front desk to ask them to let me in my room. Apparently new people checking in didn’t even get a card and this was how they gained access to their room. Courtney was a great help and very friendly. The vent in my room was also very loud like a car motor. We weren’t about to change rooms because most of the rooms were dirty and there was 0 housekeeping there so no one could clean the rooms. I was there from Friday to Sunday morning and I have never seen a hotel where literal garbage and trash from the rooms is left outside each room door all weekend! Needless to say I would never stay here again nor any Comfort Inn accommodations. The staff was the only saving grace because they were excellent.