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Hilton London Gatwick Airport

4.0 out of 5.0

Recent guest reviews

The Hilton is the perfect place to overnight before or after a flight out of the South Terminal. Check-in was so easy and got upgraded because of HHonors by a lovely girl whose name we cannot recall--but she deserves credit. The room was lovely, the beds perfection, the amenities excellent. The only thing I wished for was a real coffee maker as I loathe instant coffee (Americans often do), and the Costa Coffee in the lobby was closed the morning we left because of Bank Holiday. But that was the only flaw, which hardly counts. Just a wonderful, restful night. I should add the food at Amy's Restaurant in the lobby was quite good (we chose from the bar menu) but quite expensive--but this is England, and it's hotel pricing.T

Was travelling with my wife and my 6 and 9 years old ad we needed an overnight stay close to the airport. The room was very small and had bank-beds for my kids. This is a very basic hotel and it is not cheap

just next to the Gatwick airport south terminal and train station. They are all connected together under the roof. no worries for rain or snow or wind!

Was ok.nothing special.in the airport,so perfect if you don't want to spend time in the city center

Food okay Walk to terminal (out side only crossing ramp)

Hotel was very close to the airport extremely busy lines to check in very rushed

Located at the Gatwcik Airport, you can easily move around via Train or Shuttle Coaches.

Loved my short term stay here. The room and overall amenities were perfect. Requests accommodated so quickly and graciously; including follow up calls ( though I was napping, very happy they happening considering the reviews I read). The food and beverage service is embarrassing. If I weren't staying there, I'd never patronize again.

We were on our way home after cruising across the atlantic. The ship left us at Southhampton and we were leaving the next day. We took a train from Southhampton to gatwick. It was so easy. We dropped off the luggage and took the train into London. After spending the day we took the train back, slept and woke to be able to walk into the airport to our early flight. No stress.

Hotel had a fire alarm just when we were going to dinner. After waiting in the outside corridor for almost 45 minutes, we discovered the dinner we had booked for that evening had a 1 hour waiting time, making it well on 0pm to sit down and eat. Then we learned the draft beers at the bar had run out due to the finance manager failing to approve their weekly order. Altogether a bit disappointing for a Hilton Hotel.

I enjoyed the convenience of the airport location yet had access to all amenities. The hotel, as expected, was efficient, prompt and quite comfortable. I will stay here on all my business trips in the future.

The best thing going is that this is right by the airport, although you have to detour through the parking garage to get there. The room was OK but needs refurbishment (chipped furniture etc.), and more than two pillows. It's great if you just flew in or are ready to fly out. It's comfy, but could be better.

The biggest selling point of this Hilton is that it's practically on top of Gatwick's south terminal. You can walk from door-to-door in a few minutes without ever going outside. There's not much else to it, though. The rooms are spacious and clean, but the beds are a bit stiff and there's no room service after 10pm, which is a disappointment for those arriving on a late flight.

Only disappointment for me was that Wi-Fi in the room is an extra charge, unlike every other hotel on my 2 week trip.

This is not a standard hilton. Its too old, the room amenities are old, and the staff is not very welcoming. I will def stay at another hotel at gatwick next time! Not worth the 200 bucks

Since most folks just use this as a place to lie flat before or after flying in a cramped space for hours, the room doesn't need to be spectacular. But you do need access to wifi if you are from another country with a phone carrier (Verizon) that doesn't have good international service and you are relying on wifi to check flights and stay in touch. Of course, they are making even more money knowing this is the case which just makes those rug stains and uncomfortable mattresses that more galling.

Convenient for place to stay in between international flights a day or so apart. Great access to London via gatwick express.

service was very good, but there was no New Year Eve Dinner event which made the night quite boring.

Want internet in the room? Fifteen pounds. Want breakfast in the morning? THIRTY pounds!!! For the money I paid I expected things to be all included at this Hilton. Also our remote didn't work and we had to call to get a new one.

I stayed at this hotel coming to England & again when I left. The rooms were very clean & new. Also quiet. My complaints are that neither time did my rooms have wash cloths. The hotel restaurant is obscenely over-priced (average meal 25 pounds). Also, the tunnel connecting the hotel to the airport has been removed & so you must cross a road & then find your way to the elevators to get to the hotel. Anyone you ask at the airport would say it is well-signed. Not true! Once you get to the road there is no obvious sign to point you to the hotel. I had to get a nice airport employee to show me the way. As far as hotel staff: Christian was nice & friendly; Haley was not. But all that being said, the room was awesome & I will definitely stay there again. It's one of the nicest hotels I've stayed in.

Room options

Room, 1 Double Bed

Full 1 | Sleeps 2

Executive Room, 1 Double Bed

Full 1 | Sleeps 2

Deluxe Room, 1 Double Bed

Full 1 | Sleeps 2

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 2

Guest reviews for Hilton London Gatwick Airport

Everyone (8) Business (5) Couples (14) Family (11) Other (9)
5

perfect overnight!

Everyone

The Hilton is the perfect place to overnight before or after a flight out of the South Terminal. Check-in was so easy and got upgraded because of HHonors by a lovely girl whose name we cannot recall--but she deserves credit. The room was lovely, the beds perfection, the amenities excellent. The only thing I wished for was a real coffee maker as I loathe instant coffee (Americans often do), and the Costa Coffee in the lobby was closed the morning we left because of Bank Holiday. But that was the only flaw, which hardly counts. Just a wonderful, restful night. I should add the food at Amy's Restaurant in the lobby was quite good (we chose from the bar menu) but quite expensive--but this is England, and it's hotel pricing.T

By , from Palm Springs, CA on Aug 29, 2017

Review comment responded on Aug 31, 2017

Thank you for choosing this hotel for your accommodation: we were absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. We are well aware that our customers have several choices here at Gatwick and again so grateful that you chose our hotel. . Very best regards,

3

very basic hotel

Business Travelers

Was travelling with my wife and my 6 and 9 years old ad we needed an overnight stay close to the airport. The room was very small and had bank-beds for my kids. This is a very basic hotel and it is not cheap

By on Jul 4, 2017

Review comment responded on Jul 6, 2017

Thank you for choosing our hotel for your accommodation: I am sorry you were unhappy in some areas however charging for WIFI and pricing is directed by Hilton as a company and not locally at hotel level. Thank you for letting us know....

4

very convenient location

Everyone

just next to the Gatwick airport south terminal and train station. They are all connected together under the roof. no worries for rain or snow or wind!

By on May 20, 2017

Review comment responded on May 24, 2017

Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…

3
Everyone

Was ok.nothing special.in the airport,so perfect if you don't want to spend time in the city center

By on May 6, 2017

Review comment responded on May 8, 2017

Thank you for your post: I was very sorry to read that we disappointed you on this occasion and please accept my apologies. Your comments have been passed to the relevant managers for review. Thank you for letting us know your impressions. Very best regards,

3

at airport. perfect for early flight next day

Everyone

Food okay Walk to terminal (out side only crossing ramp)

By , from Wisconsin on Dec 26, 2016

Review comment responded on Jan 3, 2017

Thank you for choosing this hotel for your accommodation. Best regards,

4
Everyone

Hotel was very close to the airport extremely busy lines to check in very rushed

By on Oct 15, 2016

Review comment responded on Oct 17, 2016

Thank you for choosing this hotel for your accommodation. I am so very grateful for the scores given and thank you so much....

3

nice hotel to move around

Everyone

Located at the Gatwcik Airport, you can easily move around via Train or Shuttle Coaches.

By on Jul 18, 2016

Review comment responded on Jul 22, 2016

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and thank you so much. Kind regards, Karen Ballam

4

great hotel, food awful

Everyone

Loved my short term stay here. The room and overall amenities were perfect. Requests accommodated so quickly and graciously; including follow up calls ( though I was napping, very happy they happening considering the reviews I read). The food and beverage service is embarrassing. If I weren't staying there, I'd never patronize again.

By , from h on May 28, 2016

Review comment responded on Jun 1, 2016

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and I am so sorry for any disappointment or inconvenience caused you. Kind regards ,Rachel Osborn

5

great place

Everyone

We were on our way home after cruising across the atlantic. The ship left us at Southhampton and we were leaving the next day. We took a train from Southhampton to gatwick. It was so easy. We dropped off the luggage and took the train into London. After spending the day we took the train back, slept and woke to be able to walk into the airport to our early flight. No stress.

By , from Puerto Rico on Apr 19, 2016

Review comment responded on Apr 26, 2016

Thank you for your post: I was delighted to see the good scores given and hope to have the opportunity to welcome you back with us. Thank you for your confidence and recommendation. Best regards, Karen Ballam

2

hilton?

BusinessTravelers

Hotel had a fire alarm just when we were going to dinner. After waiting in the outside corridor for almost 45 minutes, we discovered the dinner we had booked for that evening had a 1 hour waiting time, making it well on 0pm to sit down and eat. Then we learned the draft beers at the bar had run out due to the finance manager failing to approve their weekly order. Altogether a bit disappointing for a Hilton Hotel.

By on Aug 25, 2015