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Sugar Mill hotel

Property class: 4

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Photo gallery for Sugar Mill hotel

Restaurant
Exterior
Restaurant
Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe
Outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
main street, West End, Tortola
  • Place, Little Carrot Bay
    ‪1 min walk‬
  • Place, Great Carrot Bay
    ‪3 min walk‬
  • Place, Apple Bay
    ‪6 min walk‬
  • Airport, Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪22 min drive‬

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down comforters, memory foam beds, in-room safe

DeLuxe Studios

10.0 out of 10
Exceptional
(12 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West End

Apple Bay is a short stroll from Sugar Mill hotel, and other popular attractions like Smuggler's Cove Beach are within a few miles (5 km). This 12-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Little Carrot Bay - 1 min walk - 0.0 miles
  • North Shore Shell Museum - 1 min walk - 0.1 miles
  • Great Carrot Bay - 3 min walk - 0.2 miles
  • Apple Bay - 6 min walk - 0.3 miles
  • Long Bay - 3 min drive - 1.6 miles

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Sebastian’s Seaside Grill - ‬2 min drive
  • ‪Grizzle Meat Chip Schmitzer - ‬9 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Banana's Bar & Grill - ‬4 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive

About this property

Sugar Mill hotel

Guests staying at Sugar Mill hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. A multilingual staff is on hand to assist with luggage storage and tours/tickets. Other amenities at this beach hotel include a meeting room, a library, and a terrace.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and bathrobes. Kitchenettes, balconies, and sitting areas are also available.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

What's there to see around Sugar Mill hotel?

This hotel is located in West End, just steps from North Shore Shell Museum and Little Carrot Bay, and within a short walk of Apple Bay. You'll also find Great Carrot Bay and Ballast Bay less than a mile away.

How much does it cost to stay at Sugar Mill hotel?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Sugar Mill hotel on Apr 15, 2026 start from $518, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Sugar Mill hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Sugar Mill hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Sugar Mill hotel feature a casino at the property?

No, Sugar Mill hotel doesn't have a casino.

Will I find an indoor pool at Sugar Mill hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sugar Mill hotel a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, 2 restaurants, and an outdoor pool.

Does Sugar Mill hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sugar Mill hotel have a restaurant with a breakfast menu?

Yes, Sugar Mill hotel has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will Sugar Mill hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sugar Mill hotel.

Does Sugar Mill hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Sugar Mill hotel?

The closest major airport to Sugar Mill hotel is Terrance B. Lettsome Intl. Airport (EIS), which is 12.5 mi away (47 minutes by car). Another top airport is Spanish Town (VIJ-Virgin Gorda), which is around 16.2 mi away.

Are there rooms with balconies at Sugar Mill hotel?

Yes, every guestroom at Sugar Mill hotel comes with a balcony and some offer sea views.

Does Sugar Mill hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sugar Mill hotel.

Sugar Mill hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 58 out of 69 reviews
Rating 8 - Good. 7 out of 69 reviews
Rating 6 - Okay. 2 out of 69 reviews
Rating 4 - Poor. 0 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Wendy

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Sugar Mill was lovely from beginning to end. The rooms are wonderful, with spectacular views. Everyone was helpful, kind and courteous. The food is wonderful! We are already looking forward to our next visit!
Stayed 1 night in Jan 2026

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Highly recommend! Gorgeous property, great staff, amazing food. Looking forward to next time!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 2 nights in Jan 2026

2/10 Terrible

Trent

Stayed 3 nights in Jan 2026

10/10 Excellent

Paul

Stayed 4 nights in Dec 2025

10/10 Excellent

Howard, Ellijay

Liked: Cleanliness, staff & service, property conditions & facilities
We generally had a very good experience at this p[roperty. Staff always well attentive, good food, great location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best food I’ve eaten in my travels in the Caribbean including over 7 Sandals resorts.
Stayed 3 nights in Dec 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, personal touches throughout, exquisite location
Stayed 2 nights in Dec 2025

10/10 Excellent

James, Satellite Beach

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite small boutique resorts!
Stayed 2 nights in Dec 2025

10/10 Excellent

Fred, Huntington Beach

Traveled with partner
Liked: Amenities
Amazing staff, great location and the food was the best we found on the island.
Stayed 5 nights in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness
Fabulous service, food and location.
Stayed 1 night in Nov 2025

10/10 Excellent

Hassan, Lakeland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great job, keep it up
Stayed 4 nights in Oct 2025

10/10 Excellent

KRISTI

Looks like a beautiful resort. Unfortunately, flight was delayed & could not make it to resort in time for reservation
Stayed 1 night in Nov 2025

2/10 Terrible

KRISTI

Flight was delayed. Couldn’t get ferry to tortola. Could not check in. Requesting reimbursement
Stayed 1 night in Nov 2025

10/10 Excellent

Kjell

Liked: Cleanliness, amenities, property conditions & facilities
Room exceptional as always.Pool fantastic. Best restaurant on the ist
Stayed 2 nights in Nov 2025

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The owners , who are a married couple, provide a wonderful welcome when you arrive
Stayed 2 nights in Jul 2025

10/10 Excellent

Travis Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!
Stayed 7 nights in Jul 2025

6/10 Okay

Philip

Liked: Room comfort

Good but could be better (for the money)

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
Stayed 3 nights in Jul 2025

10/10 Excellent

John D, Yonkers

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025

6/10 Okay

Daniel

Stayed 2 nights in Jan 2025

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025